Marina Felix | Page 6

Amazon from beginning to end keeping me informed about what needed to be done how long getting updates always helps to know they are working on the car. Thanks you again for everything service 5 stars what needed to be done how long getting updates always helps to know they are working on the car. Thanks you again for everything service 5 stars More

by Jetta Man Verified Customer Verified Customer

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Marina was very helpful and made this appointment very easy. She let me know when my car was almost ready so I could pick it up quickly. easy. She let me know when my car was almost ready so I could pick it up quickly. More

by BFLYGIRL4 Verified Customer Verified Customer

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I must say, the drop off and pickup were seamless. The service reps were extraordinarily helpful. I loved the ability to stay in touch via text. The service reps were extraordinarily helpful. I loved the ability to stay in touch via text. More

by DAVID@MEHARGS.NET Verified Customer Verified Customer

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I was kept up to date on what was being done, and work was done on time. Very nice to be able to count on it. was done on time. Very nice to be able to count on it. More

by WENDYJR Verified Customer Verified Customer

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Over the years Dirito Brothers has serviced my 2002 Saab and have done a very good job. Unfortunately I have been informed that they cannot continue to do so. This is not their fault since Sabb is no longer and have done a very good job. Unfortunately I have been informed that they cannot continue to do so. This is not their fault since Sabb is no longer in production and many replacement parts are no longer available. The service department has been great to work with. More

by JOHN.DILL Verified Customer Verified Customer

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Kevin and Marina were excellent and squeezed us in without an appointment. Quality repairs done quickly. without an appointment. Quality repairs done quickly. More

by 784STAFF Verified Customer Verified Customer

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the Dirito Brothers sales department are excellent. the service was great; they listen when explaining the problem I have with my car and give excellent suggestions. the service was great; they listen when explaining the problem I have with my car and give excellent suggestions. More

by DIATHMP87 Verified Customer Verified Customer

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Excellent service--good communication and fast turn-around time. Overall very good. The 15 word minimum is ridiculous. turn-around time. Overall very good. The 15 word minimum is ridiculous. More

by PKOFMAN3 Verified Customer Verified Customer

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I ordered a spare key fob for my 2019 e-golf and, after it was shipped to the dealer, the technician was unable to connect it to the car. He spent multiple days and hours trying to solve this problem. Fina it was shipped to the dealer, the technician was unable to connect it to the car. He spent multiple days and hours trying to solve this problem. Finally, after three days and a call to VW headquarters, the technician had to discharge the battery and reboot the car. Since the car is out of warranty, I was concerned that I would be on the hook for twenty hours of the technician’s time — which is way too much to pay for a simple spare key. But Marina came to my rescue and insisted she would not charge more than the original $525 estimate. Marina is a gem. This is how you build loyalty. More

by STEVEN.FALK Verified Customer Verified Customer

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Excellent service as always. Marina Felix is great, pleasant to deal with always. She is very thorough and explains what have to be done that is understandable. VW is lucky t Marina Felix is great, pleasant to deal with always. She is very thorough and explains what have to be done that is understandable. VW is lucky to have her. Many thanks Marina for what you do and the difference you make. More

by Marilyn Verified Customer Verified Customer

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