Mario Gentry | Page 3

So tonight I made a purchased on a pickup truck over 43$$$k And when I got there I seen the manager and the other finance&sales guy saying thanks and 👏&ringing that 🛎 before me .but when I closed 43$$$k And when I got there I seen the manager and the other finance&sales guy saying thanks and 👏&ringing that 🛎 before me .but when I closed the deal I didn’t get a Thankyou not even congratulations or anything like ididnt even made the purchase.! I wouldn’t recommended this dealership Worst experience ever!!!!!! Driving from 1hr30 min away they wanted to change my closing deal price as soonest I was going to sign everything if I didn’t double check into the papers I was signing I would of paid 1400$ more than what we agreed on because the sales manager told the finance guy to raise the price up,finance guy didnt even want to talk after I pointed out actually he totally changed he’s attitude towards us ,my price drop but he didn’t want to even work on my interest rate or months either he just said that’s all I can do is already too much changing papers when it was only his fault for mistaken my names missing my initial also price , Only the salesman was nice enough atleast! Dont go here!!! They are rude here!! They said truck was getting detailed also wasn’t even clean,smelling like cigarettes I can’t even turn heater on because it’s worse,I had to drive it with windows open with this cold or else I would have to be smelling that with long as drive afterwards More

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I inquired about a 2021 Challenger vehicle and their response was very accurate and timely. response was very accurate and timely. More

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I am adding a shout out to Jim Gray in the Service Dept. There's an old adage that while the sales team sells the 1st car, it's the service team that sells the 2nd. This is 100% true of Jim. On my old ca There's an old adage that while the sales team sells the 1st car, it's the service team that sells the 2nd. This is 100% true of Jim. On my old car he kept me apprised of service recommendations, what was needed now and what could wait and gave me helpful advice on new models. I purchased a new Jeep from Liberty Auto City in Libertyville due to the excellent handling from Mario Gentry and Armi Matienzo. They were patient and non-confrontational and worked with me to get a good deal in a straightforward manner. Armi provided numbers to me upfront on pricing, put me in touch with the right people for questions and kept the communication lines open when things stalled. Mario was very knowledge about technical and commercial issues and handled our negotiations in a professional and pleasant manner. Max Vuotto and Adrian Tellez were also helpful in explaining specs and features and Nicole Dupass in Finance made it easy to complete the final paperwork, explaining the options for add-ons but in a balanced way and without high pressure sales tactics. More

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Mario and Dan were so helpful! Thank you for helping me get my car! So personable and reassuring! I highly recommend this dealership! I had the best experience. get my car! So personable and reassuring! I highly recommend this dealership! I had the best experience. More

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The customer service I received at Liberty Auto city was average. Our excitement for getting a new car took over and the initial interaction we had with the sales guy Paul was great. Unfortunately the foll average. Our excitement for getting a new car took over and the initial interaction we had with the sales guy Paul was great. Unfortunately the follow up was not. I wish things would’ve been presented up front instead of having to have so many problems to deal with afterwards.. The treatment we received was good but I think any one wanting to make a sale will paint a perfect picture at first. It was frustrating to have been charged a different price for the car than what we were told and then have to make time to go back and have it handled. I feel like things should’ve gone differently, when someone makes a big purchase such as buying a car, the last thing any one wants to stumble upon is having to find lies and dishonesty. And to top it off when we make time out of our day to handle something the sales guy walks out and calls from the parking lot to come back another day. Handled very poorly. More

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Great service. Came all the way from Michigan! Very polite and professional, I would recommend to anyone. I will do future business at this dealership polite and professional, I would recommend to anyone. I will do future business at this dealership More

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Working with Ryan was such a positive experience! He us friendly, knowledgable, and professional. 10/10 would HIGHLY recommend going to him to purchase a vehicle. friendly, knowledgable, and professional. 10/10 would HIGHLY recommend going to him to purchase a vehicle. More

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Three cars from these guys - best price and no hassle. Chris G and Mario G make the buying experience a pleasure. Yes I just wrote that about a car dealer. Chris G and Mario G make the buying experience a pleasure. Yes I just wrote that about a car dealer. More

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This our 2nd Jeep purchased from Ryan and first at Liberty and there is no need to work with another sales professional Ryan is extremely knowledgeable about all of the Jeep models. He is very sincere Liberty and there is no need to work with another sales professional Ryan is extremely knowledgeable about all of the Jeep models. He is very sincere and dedicated to his customers and his profession. More

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Jeremiah was thorough, patient and transparent. He is true to his word and kept his promises. I strongly recommend him and Liberty Auto City. This was a great transaction. Thank you! true to his word and kept his promises. I strongly recommend him and Liberty Auto City. This was a great transaction. Thank you! More

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