This dealership is awesome.
They understand customer engagement and satisfaction. I’ve always had a good experience and the staff is professional. This dealership is farther fro
They understand customer engagement and satisfaction. I’ve always had a good experience and the staff is professional. This dealership is farther from my home but I choose to travel the distance because I know the service I will receive. I will refer all my family and friends to Greenway Kia West.
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by caroljackson1121
Verified Customer
Verified Customer
Oct 22, 2025 -
Greenway Kia West responded
Thank you so much, Carol! We’re truly honored that you choose to travel the extra distance to visit Greenway Kia West in Orlando. Our Service Team is dedicated to providing professional care, genuine customer engagement, and complete satisfaction every time. We’re grateful for your loyalty and referrals — it means the world to us! 🚗❤️
— Mark Foster, Service Manager · markfoster@greenwayauto.com
Buena, excelente ,extraordinario, activos ,seguros,
atentos, buenas personas ,leales espléndido ,proactivos, amables responsables respetuosos,gratitud pascientes
atentos, buenas personas ,leales espléndido ,proactivos, amables responsables respetuosos,gratitud pascientes
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by toriamm2018
Verified Customer
Verified Customer
Sep 22, 2025 -
Greenway Kia West responded
Hola,
¡Muchísimas gracias por su reseña tan positiva y llena de gratitud! Nos alegra saber que nuestro equipo le brindó una experiencia excelente en el concesionario Kia, con atención amable, responsable y respetuosa. En Greenway Kia West trabajamos para que cada visita sea extraordinaria y para que cada cliente se sienta valorado. Agradecemos de corazón su confianza y esperamos seguir atendiéndole con la misma dedicación en el futuro.
Atentamente,
Anas Lazaar
Gerente General de Ventas
Greenway Kia West
anaslazaar@greenwayauto.com
Excellent services from Mario, he help us out a lot made
the process easy and fast.
the process easy and fast.
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by dannysanandres
Verified Customer
Verified Customer
Aug 25, 2025 -
Greenway Kia West responded
Danny, thank you for sharing your experience. We’re glad Mario made the process easy and fast for you. We appreciate you choosing Greenway Kia West in Orlando and look forward to helping with all your Kia needs.
— Anas Lazaar
📧 anaslazzar@greenwayauto.com
It was great.
Showed me the exact vehicle I was interested in It was a great experience
Showed me the exact vehicle I was interested in It was a great experience
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by RSPLAY
Verified Customer
Verified Customer
Other Employees Tagged:
Mario Pinilla
Aug 25, 2025 -
Greenway Kia West responded
RSPLAY, thank you for sharing your experience. We’re glad our team was able to show you the exact vehicle you were looking for and make the process a great one. We appreciate you choosing Greenway Kia West in Orlando and look forward to assisting with all your Kia needs.
— Anas Lazaar
📧 anaslazzar@greenwayauto.com
Tremendo servicio el de Mario.
Nos consiguió exactamente lo que estábamos buscando. Quedamos súper satisfechos!
Nos consiguió exactamente lo que estábamos buscando. Quedamos súper satisfechos!
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by JORIANNE_PR
Verified Customer
Verified Customer
Aug 14, 2025 -
Greenway Kia West responded
¡Gracias por su reseña! Nos alegra saber que Mario pudo conseguir exactamente lo que buscaban y que quedaron satisfechos con su experiencia en Greenway Kia West en Orlando, FL. Apreciamos su confianza y esperamos verlos nuevamente.
— Anas Lazaar
Totally disrespectful to lie to you in the face saying
that 1 tire calibration takes 1 hour, 6 hours for a simple 2 tire mounting and rotation, then saying the machine was down, wasted my whole day at the
that 1 tire calibration takes 1 hour, 6 hours for a simple 2 tire mounting and rotation, then saying the machine was down, wasted my whole day at the dealership even that I returned, when he mentioned 3 hours.
Service department was stellar before, now is going really terrible.
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by Henry33
Verified Customer
Verified Customer
Service Price Transparency
Aug 14, 2025 -
Greenway Kia West responded
Henry, I’m sorry for the frustration and the delays you experienced during your recent visit. That’s not the level of service we strive to provide, and I’d like to personally review what happened. Please contact me at markfoster@greenwayauto.com so we can discuss this and work toward a resolution.
— Mark Foster, Service Manager
Mario was awesome very knowledgeable and went above and
beyond everyone else not so much buying experience wasn’t smooth by any means. Promised one rate and price and ended paying almost 100 dollars more .
beyond everyone else not so much buying experience wasn’t smooth by any means. Promised one rate and price and ended paying almost 100 dollars more . But it is what it is . Thanks again Mario you my friend will get our business again. Thank you for your honesty and customer service
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by DDOC767
Verified Customer
Verified Customer
Jul 25, 2025 -
Greenway Kia West responded
Hi,
Thank you for your honest feedback and for being a verified customer at Greenway Kia West. We’re delighted to hear that Mario Pinilla provided you with outstanding, knowledgeable service and truly went above and beyond. We also appreciate you sharing your concerns about the overall buying experience and regret that it wasn’t as smooth as it should have been. Your comments about pricing and rate transparency are important to us and will be shared with our management team to help us improve.
If you have any additional questions or would like to discuss your experience further, please feel free to reach out to me directly at anaslazaar@greenwayauto.com. Thank you again for recognizing Mario’s honesty and dedication—we look forward to earning your business again in the future.
—Anas Lazaar
General Sales Manager, Greenway Kia West
I have multiple vehicles serviced at this location and
all of them turn out great. Plus the customer service is always A1!!!
all of them turn out great. Plus the customer service is always A1!!!
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by lacharie01
Verified Customer
Verified Customer
Service Price Transparency
Jul 25, 2025 -
Greenway Kia West responded
Hi,
Thank you so much for your wonderful review and for being a valued customer at Greenway Kia West! We’re thrilled to hear that you continue to have great experiences with our sales team—including Daniel Allen, Jeremy Gresham, Mario Pinilla, Jesse Martins, Lana Gault, and Farid Nibrasse—and that you trust us with multiple vehicles. Providing exceptional customer service and helping drivers throughout Orlando find the perfect Kia is what our team is all about.
If you ever have questions about your vehicles or need assistance with your next purchase, please don’t hesitate to reach out. Thank you for choosing Greenway Kia West for your car buying needs—we appreciate your loyalty!
—Anas Lazaar
General Sales Manager, Greenway Kia West
It was a good experience and completely transparent It
was a good experience and completely transparent I'm happy to made the deal and get the recommendations about my needs
was a good experience and completely transparent I'm happy to made the deal and get the recommendations about my needs
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by Francisco.ariasherrera
Verified Customer
Verified Customer
Other Employees Tagged:
Mario Pinilla
Jul 29, 2025 -
Greenway Kia West responded
Thank you, Francisco, for your kind words! We’re glad you had a good, transparent experience at Greenway Kia West in Orlando and that Mario was able to help with recommendations tailored to your needs. We appreciate your trust and are happy you made your deal with us. If you have any questions or need anything in the future, our team is here to help.
— Anas Lazaar, General Sales Manager
anaslazaar@greenwayauto.com
They were able to accommodate my strict budget.
I feel like the dealership stepped up and were very aggressive to get the deal done.
I feel like the dealership stepped up and were very aggressive to get the deal done.
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by JOSHUALONG81
Verified Customer
Verified Customer
Other Employees Tagged:
Mario Pinilla
May 22, 2025 -
Greenway Kia West responded
Joshua, we're delighted to hear that Greenway Kia West was able to meet your budget needs and make the deal happen. Thanks for choosing us!
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