Mario Pinilla | Page 8

I had the absolute worst experience at Kia West dealership. I scheduled a test drive for a 2018 Toyota, but when I arrived on August 10th, they casually told me the car had been sold days ago. No o dealership. I scheduled a test drive for a 2018 Toyota, but when I arrived on August 10th, they casually told me the car had been sold days ago. No one bothered to call or confirm with me beforehand. Instead, they tried to push a 2022 Corolla LE with almost 80,000 miles on it. I dealt with Mario Pinilla, who seemed more interested in making a quick sale than providing any sort of decent service. I bought the car, only to discover it had a serious issue. It makes an insanely loud noise like an airplane. I took it to a technician I trust, who found that the wheel bearing was completely busted—an issue that must have existed for at least a year! It's even damaged the brake pads. The dealership clearly knew about this problem and just chose not to disclose it. I've tried reaching out to the manager, Alberto Ahumada, and Mario Pinilla, but have received no response to my emails. Every time I call, I'm told Mario is "not working" or unavailable. This is a $1,600 problem that I have to fix, just two weeks after buying the car! This dealership is filled with liars and frauds. If I could give zero stars, I would. More

by zhujialing03120069 Verified Customer Verified Customer

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Costumers service excellent management and sales awesome that's my 4th car from them can't wait until the new pick up truck 2025 KIA TASMAN come to US awesome that's my 4th car from them can't wait until the new pick up truck 2025 KIA TASMAN come to US More

by Evens Remy Verified Customer Verified Customer

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LOVE Kia. ..The only way... Wouldn't Trade U GUY'S for the world 🌍🌍🌍🌍. TREMENDOUS SERVICE.....GOD BLESS. ..The only way... Wouldn't Trade U GUY'S for the world 🌍🌍🌍🌍. TREMENDOUS SERVICE.....GOD BLESS. More

by CARLASCOTT1400 Verified Customer Verified Customer

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I have 2 years with my car and only go for Kia west I like the people like the people More

by RONELDRODRIQUEZ Verified Customer Verified Customer

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It was pleasant and quick here as always. Positive and friendly personnel who helped me all the time. Positive and friendly personnel who helped me all the time. More

by mami_yzc Verified Customer Verified Customer

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Fast friendly professional, they washed my car before finding it back, kept me informed during the service with text messaging. They even have chargers for the phone while you wait. finding it back, kept me informed during the service with text messaging. They even have chargers for the phone while you wait. More

by awalttom Verified Customer Verified Customer

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I had a good service, customer service agent was very kind and helpful. Very happy!!! kind and helpful. Very happy!!! More

by Alix Rivera Verified Customer Verified Customer

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Excelente persona, es dedicado con sus clientes, es el mejor vendedor de la kia felicidades mejor vendedor de la kia felicidades More

by arelispereira88 Verified Customer Verified Customer

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Everyone was very attentive and nice, they made us feel right at home. I would recommend this dealership to anyone who is looking to buy a car. right at home. I would recommend this dealership to anyone who is looking to buy a car. More

by njesus2003 Verified Customer Verified Customer

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Left my car the for 6 1/2 hours to get a oil change and my window panel looking at because my windows wasn’t rolling down no commutation was giving thought the process and no one answered the phone when I my window panel looking at because my windows wasn’t rolling down no commutation was giving thought the process and no one answered the phone when I called so I had to go out there just to be told my car hasn’t be worked on and can I leave my car there overnight had my car locked ln a garage and no one could find the key for over 30mins almost had me late for work and 6 1/2 hours later my car was not even looked at highly disappointed and will not be returning if asked I will definitely refer my friends and family to another dealership. More

by jacksontamera420 Verified Customer Verified Customer

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