Mario Vasquez
Mario Vasquez at Norm Reeves Honda Superstore North Richland Hills

Mario Vasquez

Service Advisor

Norm Reeves Honda Superstore North Richland Hills

7551 NE Loop 820
North Richland Hills, TX 76180

Contact Me
4.9
98 Reviews

Dealership Experience

1 yr, 6 mos

Industry Experience

9 yrs, 7 mos

Languages Spoken

English English

Spanish Spanish

4.9

98 Reviews

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98 Reviews of Mario Vasquez

July 22, 2025

Dealership Rating
Employee Rating

Flyer was misleading for wipers. Did not list that this was for inserts and i got charged for full wiper cost More

by butchseaman
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

July 22, 2025

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I was given focused professional service. I will be careful to follow the recommended service schedule for my Pilot now- so there will not be the problems I was having. More

by gaynelle
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Recommend Dealer
Yes

July 22, 2025

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Went in for routine service and drove off in a new car. Great service, friendly staff. Enough said. More

by melwoodward211
Recommend Dealer
Yes

Other Employees Tagged: See Google review

July 18, 2025

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Great customer service and professional support. My vehicle was serviced and I didn’t have to wait long. More

by Brisa Castillo
Service Price Transparency
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Recommend Dealer
Yes
Jul 21, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Thanks, Brisa! We're glad your wait was short and your service was top-notch. That's what we like to hear! Please feel free to check out our service specials next time for an even better experience.

July 14, 2025

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Very clean environment. Friendly sales team & technicians. I like how they don’t hound you into buying a vehicle. I do wish they would automatically vacuum my vehicle whenev More

by livingwell21
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Recommend Dealer
Yes

Other Employees Tagged: Jim Totten

Jul 14, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for the feedback! We’re glad our team gave you space to browse, and we hear you on the vacuum and snack stations. We hope to make your next visit with us even better!

June 26, 2025

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Mario is nice, but did not come to me with recommendations, for updates on how far along the work being done was or when the work was done, I had to hunt him down to ask him. Honda's customer More

by kittyt10
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Recommend Dealer
Yes
Jun 30, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Hi there, we’re sorry to hear about your recent experience. It’s important to us that customers feel in the loop, and we apologize for the lack of communication. We value your feedback, and if you’d like to discuss this further, please contact Richard Meneely at Richard.meneely@normreeves.com. Thanks for sharing and giving us the opportunity to improve.

June 25, 2025

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Mario was attentive and helpful. I was impressed with the communication through texts. And the video showing the work on my car was stellar! More

by Lisa33C
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Recommend Dealer
Yes
Jun 26, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Mario sends a big virtual high-five for calling out his stellar texts and video walk-through! We’re thrilled the communication kept you in the loop and confident. Thanks for recognizing his attentive, helpful service!

June 25, 2025

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Great experience fast and efficient, great customer service very pleased with my visit at norm reeves Honda of NRH More

by santos reyes
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Recommend Dealer
Yes
Jun 26, 2025

Norm Reeves Honda Superstore North Richland Hills responded

We’re so happy you found everything fast, efficient, and friendly at Norm Reeves! 🙌 Your satisfaction fuels our passion, and we can’t wait to make your next visit just as great. Thanks for choosing us!

June 24, 2025

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Mario and Luis at Norm Reeves Honda were fantastic. They kept me updated, made the process easy, and got my A/C issue covered under warranty without any hassle. Really appreciate how smooth and profess More

by grado.angel
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Recommend Dealer
Yes

Other Employees Tagged: Luis Garcia Yaport

Jun 25, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Mario and Luis are doing a happy dance knowing your A/C is breezing along under warranty. They loved keeping you updated every step of the way. Thanks for trusting us with your service needs, and we look forward to seeing you again.

June 24, 2025

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Employee Rating

Great customer service , agents are very friendly and knowledgeable on the vehicle. Communication is good More

by binkybw23
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jun 25, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Friendly faces + spot-on vehicle knowledge = our recipe for great service! We’re thrilled our team’s communication hit the mark. Looking forward to sharing more car care tips next time you’re here.

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