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Mario Vasquez
Mario Vasquez at Norm Reeves Honda Superstore North Richland Hills

Mario Vasquez

Service Advisor

Norm Reeves Honda Superstore North Richland Hills

7551 NE Loop 820
North Richland Hills, TX 76180

Contact Me
4.9
100 Reviews

Dealership Experience

1 yr, 7 mos

Industry Experience

9 yrs, 8 mos

Languages Spoken

English English

Spanish Spanish

4.9

100 Reviews

Write a Review

100 Reviews of Mario Vasquez

July 30, 2025

Dealership Rating
Employee Rating

Very satisfactory,all staffs are very good and nice,service is very good and you don’t wait long to fixed your car. More

by Andylomboy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 30, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Thank you, Andy! Mario and our team take pride in speedy service without the wait, and we’re glad you noticed. We’ll keep the good vibes (and quick fixes) coming!

July 29, 2025

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Employee Rating

I do not want to review. I was happy with the service. Have a great day . More

by gabrielguzman44
Recommend Dealer
Yes
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Jul 30, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Hi there! We’re so pleased you enjoyed your visit with Mario. Thanks for the shout‑out, and have a great day yourself!

July 22, 2025

Dealership Rating
Employee Rating

Flyer was misleading for wipers. Did not list that this was for inserts and i got charged for full wiper cost More

by butchseaman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 23, 2025

Norm Reeves Honda Superstore North Richland Hills responded

We’re glad you enjoyed Mario's customer care, but we're sorry the wiper flyer caused confusion. We appreciate your feedback and will work to make our promotions clearer in the future. Please reach out so we can make things right with your next service.

July 22, 2025

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Employee Rating

I was given focused professional service. I will be careful to follow the recommended service schedule for my Pilot now- so there will not be the problems I was having. More

by gaynelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 23, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your kind words! Mario is always focused on giving professional care, and we’re glad you’ll be following our recommended schedule for your Pilot. Whenever you need service next, you can use our online service scheduler for a convenient experience.

July 22, 2025

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Employee Rating

Went in for routine service and drove off in a new car. Great service, friendly staff. Enough said. More

by melwoodward211
Recommend Dealer
Yes

Other Employees Tagged: See Google review

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Jul 23, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Hey there! Thanks for leaving us this quick note about our friendly staff. We love it when a customer comes in just to look and ends up finding their new favorite car. Congrats, and we hope to see you when it's time for your first oil change!

July 18, 2025

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Employee Rating

Great customer service and professional support. My vehicle was serviced and I didn’t have to wait long. More

by Brisa Castillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 21, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Thanks, Brisa! We're glad your wait was short and your service was top-notch. That's what we like to hear! Please feel free to check out our service specials next time for an even better experience.

July 14, 2025

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Employee Rating

Very clean environment. Friendly sales team & technicians. I like how they don’t hound you into buying a vehicle. I do wish they would automatically vacuum my vehicle whenev More

by livingwell21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Totten

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Jul 14, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for the feedback! We’re glad our team gave you space to browse, and we hear you on the vacuum and snack stations. We hope to make your next visit with us even better!

June 26, 2025

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Employee Rating

Mario is nice, but did not come to me with recommendations, for updates on how far along the work being done was or when the work was done, I had to hunt him down to ask him. Honda's customer More

by kittyt10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 30, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Hi there, we’re sorry to hear about your recent experience. It’s important to us that customers feel in the loop, and we apologize for the lack of communication. We value your feedback, and if you’d like to discuss this further, please contact Richard Meneely at Richard.meneely@normreeves.com. Thanks for sharing and giving us the opportunity to improve.

June 25, 2025

Dealership Rating
Employee Rating

Mario was attentive and helpful. I was impressed with the communication through texts. And the video showing the work on my car was stellar! More

by Lisa33C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 26, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Mario sends a big virtual high-five for calling out his stellar texts and video walk-through! We’re thrilled the communication kept you in the loop and confident. Thanks for recognizing his attentive, helpful service!

June 25, 2025

Dealership Rating
Employee Rating

Great experience fast and efficient, great customer service very pleased with my visit at norm reeves Honda of NRH More

by santos reyes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Elizabeth French, Michael Wright, Angel Flores

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Jun 26, 2025

Norm Reeves Honda Superstore North Richland Hills responded

We’re so happy you found everything fast, efficient, and friendly at Norm Reeves! 🙌 Your satisfaction fuels our passion, and we can’t wait to make your next visit just as great. Thanks for choosing us!

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