Mario Vasquez
Mario Vasquez at Norm Reeves Honda Superstore North Richland Hills
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Mario Vasquez

Service Advisor

Norm Reeves Honda Superstore North Richland Hills

7551 NE Loop 820
North Richland Hills, TX 76180

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4.9
74 Reviews

Dealership Experience

1 yr, 4 mos

Industry Experience

9 yrs, 5 mos

Languages Spoken

English English

Spanish Spanish

4.9

74 Reviews

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74 Reviews of Mario Vasquez

April 29, 2025

Dealership Rating
Employee Rating

Mario was really helpful with the service. It was really cool that I could get a uber home and back and didn't have to wait at the dealership. 10/10 experience. More

by Rockyjrpena13
Recommend Dealer
Yes

Other Employees Tagged: Mario Vasquez

Apr 30, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Convenience is key, and we're glad we could help. A 10/10 experience is exactly what we aim for, so your feedback made our day. Safe travels, and see you next time!

April 29, 2025

Dealership Rating
Employee Rating

Things went good. I have no complaints. The worst part is being pestered about a survey. More

by M-Stinnett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 30, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Thanks for your honesty and for choosing Norm Reeves Honda North Richland Hills. Your feedback is noted, and we hope to deliver another 5-star experience someday.

April 29, 2025

Dealership Rating
Employee Rating

I was unhappy this Saturday when I take my car for oil change, I started driving on the freeway and my hood it was making some noise I stopped and noticed they don't lock the hood. next day I have m More

by miriamsoto88@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 30, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Hello, Miriam. We’re sorry to hear that your recent oil change appointment didn’t meet your expectations. We’d like to learn more about what happened and discuss a resolution. If you’re willing, please contact our Fixed Operations Manager, Richard Meneely, at Richard.meneely@normreeves.com.

April 23, 2025

Dealership Rating
Employee Rating

Excellent Service Tech Advisor and service was fast efficient and quality. I had a prepaid contract and it was handled with ease. More

by Edwardsrw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 24, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Hello! Mario is thankful you noticed how smoothly your prepaid contract was handled. Fast, efficient, and quality service is what we aim for—glad we delivered. See you next time!

April 18, 2025

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Employee Rating

Awesome dealer customer service! Awesome dealer customer service! Very happy with how I was treated. Keep it up More

by mavjr_92
Recommend Dealer
Yes

Other Employees Tagged: Mario Vasquez

Apr 21, 2025

Norm Reeves Honda Superstore North Richland Hills responded

We’re thrilled to know you had such a great experience. That’s exactly what we strive for! Thank you.

April 13, 2025

Dealership Rating
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It was great having my service at HRHills great job guys keep the good work y’all get 5stars More

by Melvin Raphel
Service Price Transparency
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Recommend Dealer
Yes
Apr 14, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Hey Melvin, thank you for the glowing review and those 5 stars! We’re excited to hear that your service experience was nothing short of great. Keep an eye out for our next special offers—we can’t wait to serve you again!

April 12, 2025

Dealership Rating
Employee Rating

Reeves Honda I find to be the best dealership I feel they are very knowledgeable, courteous as well. Mr Crean has been my personal serviceman since April 2024, 1st visit! I moved from Lafayette La. Community More

by lizgrogan
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Elizabeth French, Nate Franklin, Issac Moya, Angel Flores , Elv parts dept verrry helpful!!

Apr 14, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Thank you so much! We’re delighted that you feel right at home with our knowledgeable and courteous team. Your continued trust, especially after your move, speaks volumes about our commitment to personalized care.

April 10, 2025

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Employee Rating

2 hour wait for an oil change seems excessive given the early hour of my visit and the volume of cars you were servicing. More

by Gafunke
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Apr 10, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Hello, thank you for sharing your honest feedback. We're glad that your experience was positive overall and do apologize for the wait. We appreciate your patience and understanding.

April 06, 2025

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Employee Rating

I’ve purchased two vehicles from Norm Reeves in the last 8 years. The buying process was easy and quick. I was given a fair price for my trade-ins. More

by Jbgrab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Elizabeth French

Apr 07, 2025

Norm Reeves Honda Superstore North Richland Hills responded

We're elated to hear that our service once again exceeded expectations! Thanks a lot. We'll be here whenever you need us, and we hope you'll spread the word among your circle about the great experience you had. We'd love to help your friends like we helped you!

March 31, 2025

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Employee Rating

They have good service, the employees are easy to talk to, overall very good experience More

by educ-arr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 01, 2025

Norm Reeves Honda Superstore North Richland Hills responded

This is wonderful to hear! We're pleased that our team delivered a positive experience from start to finish. You're welcome to request an appointment with us online anytime the need arises. Thank you!

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