Marisa Case
Marisa Case at Hawk Ford of St. Charles
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Marisa Case

Service Agent

Hawk Ford of St. Charles

2525 E Main St
St. Charles, IL 60174

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4.9
8 Reviews
4.9

8 Reviews

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8 Reviews of Marisa Case

April 21, 2024

Dealership Rating
Employee Rating

Came in for an oil change and I guess I just assumed the tires would be rotated, guess its my fault but I could have been asked. Service was great. More

by TJPAINGOD
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Leslie Colin

Apr 23, 2024

Hawk Ford of St. Charles responded

At Hawk Ford of xx. Charles, we appreciate your feedback and aim to exceed expectations. We'll ensure better communication next time regarding tire rotation during your oil change. Thank you for acknowledging our great service!

February 09, 2024

Dealership Rating
Employee Rating

Steve and his team took such good care of me and my Bronco. I appreciate the communication and the availability of help. Everyone was kind and attentive. They even cleaned my dirty little Bronco- went More

by SAUCEDAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Staub, Josh Grant, Leslie Colin, Connor Brown, Janette Calderon , Lily Bisbikis, Monique Case, Steve Donovan, Brett Howard

Feb 14, 2024

Hawk Ford of St. Charles responded

We are thrilled to hear about your positive experience with Steve and our dedicated team! At Hawk Ford of xx. Charles, going above and beyond to provide exceptional care for your Bronco is our top priority. Thank you for choosing us – we're delighted to have exceeded your expectations with our attentive service and attention to detail.

October 03, 2023

Dealership Rating
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Great service! Quick and friendly! Will be coming back for all services. Thank you Ford! More

by HOLLIEO36
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Josh Grant, Amalia Huerta, Leslie Colin, Connor Brown, Janette Calderon , Lily Bisbikis, Steve Donovan, Brett Howard

August 16, 2023

Dealership Rating
Employee Rating

The service it was awesome astendon. I really recommend it. Thank you so much for all your help. More

by Superman18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Grant, Leslie Colin, Connor Brown, Janette Calderon , Lily Bisbikis, Monique Case, Steve Donovan, Brett Howard

August 03, 2023

Dealership Rating
Employee Rating

Hawk Ford ha a friendly, knowledgeable and convenient service center. I highly recommend them. I love it’s periodontal touch of meeting me at my car and a video of their findings. More

by SMARTIN3469
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Connor Brown , Monique Case, Steve Donovan, Jennifer Rocio, Christopher

Aug 16, 2023

Hawk Ford of St. Charles responded

Thank you for your review! We appreciate your business & thank you for being a HAWK customer! :) We LOVE that you enjoy the videos, those are a great tool so that you can see exactly what is going on with your vehicle!

July 14, 2023

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Employee Rating

They’ve handled all the issues I’ve had quickly and efficiently. I’ve had excellent service. More

by GONEMOONIN
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Staub

April 01, 2023

Dealership Rating
Employee Rating

The staff is exceptional. Very attentive and professional. I especially liked the staffs’ knowledge of my personal service needs. The cost came out less than I expected. Alway More

by KATHLEENOLIVER28
Service Price Transparency
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Recommend Dealer
Yes
Apr 04, 2023

Hawk Ford of St. Charles responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you for your business, we appreciate you as a Hawk customer!

February 26, 2023

Dealership Rating
Employee Rating

Good, quick service with consistent communication. Steve and team kept me up to date on timing, pricing and other options throughout the time they had my truck. More

by DAVIDLOBDELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Staub , Monique Case

Mar 03, 2023

Hawk Ford of St. Charles responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

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