Marius Telehoi

i recently purchased a vehicle from this dealership, but unfortunately my experience with the salesperson, Tony, was extremely disappointing. From the beginning, Tony seemed visibly annoyed that I was aski unfortunately my experience with the salesperson, Tony, was extremely disappointing. From the beginning, Tony seemed visibly annoyed that I was asking questions about the vehicle. As a customer making a major financial decision, asking questions should be expected -- but instead of being helpful, he came across as impatient and uninterested in assisting me. I requested copies of the safety inspection, multi-point inspection, and service intake inspection multiple times. No one in the department provided them. Instead, Tony told her to "just look at the Carfax" and handed me a piece of paper showing only that an oil change had been done, which did not address my concerns. As of now, we are still requesting copies of these inspection reports and have yet to receive them. The sales department itself was cramped inside a small portable office with several people present. When Tony asked for my Social Security number, I said she was uncomfortable saying it out loud in front of everyone and politely asked if I could type it in instead. He responded by slamming the keyboard down in front of me as if my request was an inconvenience. That behavior was completely unprofessional. i continued asking reasonable questions about the vehicle, but Tony still seemed unfriendly and disengaged, almost as if he didn't want to sell the car to me. At one point, he presented a document titled "We Owe / You Owe" that was blank and asked me to sign it. I understandably said I would prefer to wait until it was filled out before signing. No one should ever be expected to sign a blank document. Despite my hesitation, I felt pressured to sign it, and Tony made faces toward another salesperson while doing so. The entire situation felt uncomfortable and unprofessional. Although I ultimately purchased the vehicle, the experience left a bad impression. I want to clarify that this issue is not about "feeling unhappy" after the purchase -- it is about the way the transaction was handled and the lack of professionalism shown during the process. At no point were we provided copies of the safety inspection, multi-point inspection, or service intake inspection reports, despite requesting them multiple times. Being told to "just look at the Carfax" and being handed a document showing only an oil change does not substitute for the actual inspection documentation we requested. We are still waiting to receive those records. Additionally, the concern was never about repairs being completed. It was about transparency and professionalism. Slamming a keyboard when a customer asks to protect her Social Security number, presenting a blank "We Owe / You Owe" form for signature, and making visible gestures to other staff during the process are not behaviors that reflect a customer-focused environment. Saying "you should not have purchased the vehicle" overlooks the pressure and discomfort created during the transaction. Customers should not have to choose between walking away from a vehicle they want and tolerating unprofessional treatment. We are simply asking for accountability and the inspection documentation that was requested. We hope management will take this feedback seriously so that future customers do not have a similar experience. This is all they had to provide us & with getting frustrated. mind you 5 years ago they would provide the documentation of the inspection no problem, no they REFUSE. Sound shady. Family Kia of St. Augustine (Owner) 4 hours ago I am sorry you feel this way about your experience here; and we certainly do not want our customers to feel this way. However, we did provide all the repairs on the vehicle as you requested. If you were not happy with what we provided, you should not have purchased the vehicle. Again, we apologize that you were not happy with your experience. More

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Had a great time buying my brand new car I love it it was a super fast experience thank you so much a super fast experience thank you so much More

by JAIDACHASIDYH20 Verified Customer Verified Customer

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Marius was amazing to deal with & we made a deal over the phone . Having a 4 hour ride to St Augustine, vehicle was ready as promised. Zack was amazing as well & got service to install a new battery On the s phone . Having a 4 hour ride to St Augustine, vehicle was ready as promised. Zack was amazing as well & got service to install a new battery On the spot. Doug in finance got us out the door quickly & offered us additional rebates as well. I would recommend Family Kia to anyone, regardless of where you live. It was well worth the trip!!!!! More

by abe2fl Verified Customer Verified Customer

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Found me the car I wanted and worked a good deal on trade. Richard was awsome and T.J. explained everything well. trade. Richard was awsome and T.J. explained everything well. More

by jmanteaches Verified Customer Verified Customer

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I recently had a fantastic experience at Family Kia of St. Augustine! From the moment I walked in, the team made me feel welcome and truly valued as a customer. The staff were knowledgeable, patient, and St. Augustine! From the moment I walked in, the team made me feel welcome and truly valued as a customer. The staff were knowledgeable, patient, and never pushy—taking the time to answer all of my questions and guide me through the process. The dealership itself is clean, comfortable, and well-organized, which made the whole experience easy and stress-free. I left feeling confident about my decision and grateful for the excellent service. I would absolutely recommend Family Kia of St. Augustine to anyone looking for a reliable, friendly, and trustworthy car-buying experience! More

by jeff@pontevedraconnection.com Verified Customer Verified Customer

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Richard Brannan and the Kia team were awesome and worked with us on our purchase! with us on our purchase! More

by jjh143 Verified Customer Verified Customer

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The owner is aggressive and tries to use intimidation to skirt responsibility for something that should’ve been resolved weeks ago at this point. Our Kia sportage is still running btw, Marius. Unlike you, w skirt responsibility for something that should’ve been resolved weeks ago at this point. Our Kia sportage is still running btw, Marius. Unlike you, we would’ve known if we hit a 2x4 while driving to damage our oil pan 👍🏼 More

by lukechloe2018 Verified Customer Verified Customer

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I love Mike Redpath. He knows his stuff. Very informative, just ask & he will get to you He knows his stuff. Very informative, just ask & he will get to you More

by wolflady39 Verified Customer Verified Customer

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Robert was great to work with. I would recommend him to my friends and family! I would recommend him to my friends and family! More

by laurahall0626 Verified Customer Verified Customer

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Great buying experience , I got the car i wanted at a price I was comfortable with. price I was comfortable with. More

by calebfortney86 Verified Customer Verified Customer

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