Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Mark Bivins
Refer Me
94 Reviews
Dealership Experience
15 yrs, 6 mos
Industry Experience
25 yrs, 6 mos
Languages Spoken
English
94 Reviews of Mark Bivins
May 24, 2018
great! Mark was great to work with very nice and made sure I was completely happy and understood everything they had to do to fix my car. He really took the Mark was great to work with very nice and made sure I was completely happy and understood everything they had to do to fix my car. He really took the time to make sure was happy and satisfied More
by CIN9420
Verified Customer
Helpful 
May 18, 2018
Mark Bivens provided good service, despite busy conditions. His service was quality-oriented and timely. A customer was basically "debating" Mark, against Mark's will, but he managed to resolve the situat His service was quality-oriented and timely. A customer was basically "debating" Mark, against Mark's will, but he managed to resolve the situation, as best he could, with the "in-denial" customer (heh, heh) before moving on to me. The time factor was not really Mark's fault at all---he dealt with it likely-better than I would have. More
by CEDARSPRINGS98
May 18, 2018
Continued good service! I was pleased with my service representative. He listened to my questions. He explained everything well! Always plan on having a good appointment a I was pleased with my service representative. He listened to my questions. He explained everything well! Always plan on having a good appointment at Berger. Would not go anywhere else! More
by KAYRON2
May 17, 2018
Unable to start equinox without charge When I arrived I went right into service bay where Mark Bivin helped me. He offered me help to his office as I have bad knee. He then wrote up charges When I arrived I went right into service bay where Mark Bivin helped me. He offered me help to his office as I have bad knee. He then wrote up charges and made arrangement for me to have a lender car that was clean and new. He was very polite and and interested in my problem and how he could fix it. I will definitely come back. More
by PJSIDES1
May 14, 2018
Great and efficient Mark B. is always very professional and efficient. Appreciate his follow-up. Always a pleasure to work with Mark and his ability to respond quickly. Mark B. is always very professional and efficient. Appreciate his follow-up. Always a pleasure to work with Mark and his ability to respond quickly. More
by jbrownlow
May 11, 2018
2017 Chevy Camaro convertable Mark Bivins turned everything around as far as my expectation of getting service done here ! Just a genuine exciting guy and pleasant to work with ! Mark Bivins turned everything around as far as my expectation of getting service done here ! Just a genuine exciting guy and pleasant to work with ! More
by VICTORYVICTORYINFO
May 09, 2018
Employees are very nice. Everyone is very nice and the shop is very clean. I like the fact they do not try to sell you parts or services you do not need. Everyone is very nice and the shop is very clean. I like the fact they do not try to sell you parts or services you do not need. More
by MKEOP73
Other Employees Tagged: John Stull, Jeff Bredeweg, Al Duncan , Jeremy Anderson, Joe Christopher, Adam Havens
May 09, 2018
Great service experience! Service rep was able to get a loaner vehicle for us while our transmission warranty work was in progress. Kept us updated daily with progress reports Service rep was able to get a loaner vehicle for us while our transmission warranty work was in progress. Kept us updated daily with progress reports and recommendations. Great to work with. Highly recommended! More
by Brian and Dee
Other Employees Tagged: Johnathon Uredi
May 04, 2018
Oil change was finished in a timely manner My service was done in a quick and timely manner and the staff was very professional and courteous to my needs. I will definitely be back to Berger Ch My service was done in a quick and timely manner and the staff was very professional and courteous to my needs. I will definitely be back to Berger Chevrolet again. More
by DB37311
May 04, 2018
Shifting trouble with our 2015 Traverse We had taken our 2015 Traverse to 2 different dealers for shifting problems that started about 18 months after we bought the vehicle new. Both other d We had taken our 2015 Traverse to 2 different dealers for shifting problems that started about 18 months after we bought the vehicle new. Both other dealers told us that it was normal in how it shifted. After a visit to a local transmission shop where I heard "something is not right but you should bring it to a dealer because it will be warranty work", we took it to Berger. Mark listened and recorded all of our concerns. The tech/s in the garage finally got it figured out, fixed it and now it drives like normal when we first got it. A retainer was put in wrong in the factory. More
by K10HARMSEL
Other Employees Tagged: Barry Howell
