Mark Brown | Page 4

All of the employees that work there is very knowledgeable and professional and make you feel comfortable during your visit. knowledgeable and professional and make you feel comfortable during your visit. More

by Robertvargas25.rv Verified Customer Verified Customer

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Mark was a pleasure to work with. We found him very knowledgeable on the car we were looking at. He made the purchasing of the car a pleasant experience We found him very knowledgeable on the car we were looking at. He made the purchasing of the car a pleasant experience More

by rjcody1776 Verified Customer Verified Customer

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Greg Dowdy is terrific, honest and trustworthy. End of lease negotiations for new car was pedantic and unsatisfactory. End of lease negotiations for new car was pedantic and unsatisfactory. More

by eckkues Verified Customer Verified Customer

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Class act dealership. Mark Brown was a great fit for us and did not pressure us. Kept in communication with us. Mark Brown was a great fit for us and did not pressure us. Kept in communication with us. More

by tillman622 Verified Customer Verified Customer

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I liked the fact that they weren’t pushy and they have a quality product quality product More

by moniquemmc Verified Customer Verified Customer

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Our experience buying a new Lexus was productive and relaxed. Mark was especially helpful in setting up a test drive with Ana when he was off- they both worked together magnificently- relaxed. Mark was especially helpful in setting up a test drive with Ana when he was off- they both worked together magnificently- More

by Lkteach Verified Customer Verified Customer

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Very good experience with the dealership and the staff and the finance manager was good. and the finance manager was good. More

by nyc4229 Verified Customer Verified Customer

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Mark was very nice and easy to work with. He followed up with us several times. He followed up with us several times. More

by cindyinmexico Verified Customer Verified Customer

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Scott was excellent to work with; responsive, knowledgeable, organized and professional throughout the purchase experience. knowledgeable, organized and professional throughout the purchase experience. More

by M.MACOMBER Verified Customer Verified Customer

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Poor communication throughout the entire process. Initially talked with Mark about seeing the car, and when I arrived was handed off to Casey. Casey was about the only highlight in the process. Spec Initially talked with Mark about seeing the car, and when I arrived was handed off to Casey. Casey was about the only highlight in the process. Spec sheet had incorrect mileage and listed the vehicle as CPO. During the signing, we find out the car is not CPO. The finance team utilizes the sales team as an intermediary for negotiations, making the process as arduous as possible. Talk to a financial manager, get an extended warranty included, as they admit the lack of CPO is their mistake. Fine, satisfied with the price and with the compensatory extended warranty offer. They ask if we have financing, we say yes, and that we prefer to go through our bank, sales team, and finance team up front, stating, "let us pull some numbers, we guarantee we can beat the bank's rate". Go to the last finance person, Mike. Starts adding additional dealer "coverages" and add-ons without asking for approval, shows total price (which is higher than what was negotiated with the previous finance person). After having to tell him to remove all non-previously agreed to additions repeatedly, I ask how much better a rate they can offer than my bank. Mike states the negotiated price is contingent on the loan being through them. I tell him that was not part of the agreement, and he states that he has the final say. With the rate being the same as our bank offered, I begrudgingly agree to the rate. To add final insult to injury, the dealership charged the tax for the extended warranty they offered to include due to their error. We get in the car to leave, the experience taking over 5 hours from arriving to closing, and come to find out the car is missing the owner's manual. Again, the only positive in the whole experience was Casey, who offered to replace the missing book. OTD price being over $60k with a luxury brand, the entire experience was way off the mark, would only shop here again under dire circumstances, and frankly would pay a higher APR not to deal with the finance department again. More

by John Smith Verified Customer Verified Customer

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