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Mark Chitwood
Mark Chitwood at Hayes Dodge Chrysler Jeep Ram Lawrenceville

Mark Chitwood

Service Manager

Hayes Dodge Chrysler Jeep Ram Lawrenceville

719 Duluth Highway 120
Lawrenceville, GA 30046

4.6
53 Reviews
4.6

53 Reviews

Write a Review

53 Reviews of Mark Chitwood

May 05, 2025

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Work was completed as scheduled and done correctly. I would recommend Hayes to anyone needing automotive repairs. More

by fredlsharp
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Recommend Dealer
Yes

Other Employees Tagged: Adrian White , Kelly Spears

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May 07, 2025

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

Thank you for recommending us! We're delighted to hear that our service department knocked it out of the park! We look forward to seeing you again!

May 05, 2025

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Employee Rating

Work was completed as scheduled and done correctly. I would recommend Hayes to anyone needing automotive repairs. More

by fredlsharp
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Adrian White , Kelly Spears

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May 07, 2025

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

Thank you for recommending us! We're delighted to hear that our service department knocked it out of the park! We look forward to seeing you again!

May 04, 2025

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Friendly greeting. Completed oil change service and also a recall . Service rep was knowledgeable. Only thing that kept it from 5 stars was the oil on my garage floo More

by billblue48
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Recommend Dealer
Yes
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May 07, 2025

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

Thank you for sharing your experience with us! We’re glad to hear you were greeted warmly and that the service and recall were handled properly. We’re sorry about the oil drip afterward—that’s certainly not something we want to happen. We appreciate your feedback and will be sure to take extra care moving forward.. Please don’t hesitate to reach out if you need any follow-up assistance!

May 04, 2025

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Good people. Service was slow. This is all I am going to say. Your review document sucks. More

by shughey
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Adrian White

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May 07, 2025

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

Hi there, we're sorry that you experienced slow service time during your visit - this is not typical of our service department. We appreciate the feedback and will be reviewing it with management. If there's anything else we can do for you, please let us know!

May 03, 2025

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I have a 2022 Dodge Durango I took for an oil change. Great customer service, thank you 😊 More

by Jimmeal Woods
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Recommend Dealer
Yes

Other Employees Tagged: Adrian White

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May 07, 2025

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

Thank you for entrusting us with your Dodge Durango! You can always count on us to take good care of it! We're happy to hear that you were satisfied with the service provided - have a great day!

May 02, 2025

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This dealership and all their employees always give first class service to their customers. Their goal is to make sure you leave a satisfied customer. More

by DAVIDSEAGO
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Recommend Dealer
Yes

Other Employees Tagged: Adrian White

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May 07, 2025

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

You receive A-class treatment because you are a part of the Hayes family and family treats family right! We're so thankful for your kind words and are thrilled to hear you're satisfied with the service provided. Thanks for visiting us and we'll see you again soon!

April 26, 2025

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Muy recomendable muy amables y muy buen servicio ante todo se los recomiendo muy rápido todo More

by acsenciojose110
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Adrian White

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Apr 30, 2025

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

¡Estamos muy contentos de saber que se sintió bienvenido y recibió un excelente servicio! ¡Gracias por la recomendación y que tengáis un gran día!

April 26, 2025

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Daniel took real good care of me. A simple visit to buy and install 4 tires, as well as an alignment. More

by kjbaker69
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Adrian White

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Apr 30, 2025

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

Thanks for sharing your experience! We’re glad everything went smoothly with your new tires and alignment—if you need anything else, please let us know!

April 24, 2025

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The service department at this dealership is slow and customer service is not a priority. They said our vehicle would have to sit for a week before the would even look at it to diagnose the issue. I have More

by thegarners18
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Workmanship
Service Time
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Recommend Dealer
No

Other Employees Tagged: Adrian White

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Apr 24, 2025

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

Hey there, we're incredibly sorry that your experience with us the past few visits has been poor. What is a good phone number to reach out to you? We would like to hear more about your visit and work on addressing these issues.

April 20, 2025

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Employee Rating

I went to get my oil changed and tires rotated. In addition, they did a multi checkpoint on my truck and advised to get new brake pads next time. More

by erickmfoster
Workmanship
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Service Communication
Recommend Dealer
Yes
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Apr 24, 2025

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

Thanks for sharing your experience! We're glad to hear that your service visit went well and that our team was able to provide a full inspection with helpful recommendations. We're here whenever you're ready for those brake pads—or anything else you might need down the road!

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