Mark Chitwood
Mark Chitwood at Hayes Dodge Chrysler Jeep Ram Lawrenceville

Mark Chitwood

Service Manager

Hayes Dodge Chrysler Jeep Ram Lawrenceville

719 Duluth Highway 120
Lawrenceville, GA 30046

4.5
72 Reviews
4.5

72 Reviews

Write a Review

72 Reviews of Mark Chitwood

March 08, 2026

Dealership Rating
Employee Rating

During my recent visit to this dealer, I had a bad experience. I took my 2024 Ram 3500 for an electrical problem, but they didn’t fix it, and it ended up causing another issue. They took forever to ge More

by j_serrato74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Adrian White

Mar 11, 2026

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

Hi there, we're incredibly sorry for the lack of communication and unsatisfactory service you received during your visit. This is not the kind of service we want you or any of our customers to experience. Our service manager would like the chance to connect with you personally and address your concerns: nathanieloakes@hayesauto.net. Thank you.

December 29, 2025

Dealership Rating
Employee Rating

The service was good and the time it took was good. I’m good with it. More

by erika4059
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adrian White

Dec 30, 2025

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

We're so happy to know you are satisfied with the service you received! We look forward to welcoming you back again! Have a happy new year!

December 13, 2025

Dealership Rating
Employee Rating

Todd Padgett always does an excellent job & taking care of our vehicles & our mechanical needs as well as our customer service needs. More

by gcantrell0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adrian White , Todd Padgett

Dec 17, 2025

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

It's great to know you always feel comfortable trusting your vehicle with our service department. We really appreciate your support and look forward to your next visit! Have a wonderful day!

October 23, 2025

Dealership Rating
Employee Rating

They did a great job. Never have any issues. Very friendly and communicate every step of the way More

by David Aaron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 23, 2025

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

Thank you for the kind words! We're truly honored to be able to assist you and are grateful for your continued trust in our team. Have a wonderful week!

October 09, 2025

Dealership Rating
Employee Rating

First rate service. Great Mechanics, the Service desk folks are Grade A, Even the Lot Boys in the wash rack are top-notch. Fast friendly AND DECENTLY PRICED. this IS A F More

by shawn.mcguinness
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 16, 2025

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

Thank you so much for the kind words! We're very grateful for this review. Here at Hayes, we work hard to find the very best team members who will help us achieve our goals of providing excellent service. Have a great week and we look forward to serving you again!

September 28, 2025

Dealership Rating
Employee Rating

The Dealership has a trustworthy and talented ownership and staff. They take the time to be sure your needs are taken care of. More

by bandre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adrian White

Oct 02, 2025

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

It's always important to us that you are satisfied with the service you receive. If there's anything else we can do for you, please let us know! Thank you for choosing Hayes!

September 25, 2025

Dealership Rating
Employee Rating

Had a great first time service appointment. From online appointment scheduling, to the service appointment. More

by CLBEAMS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adrian White

Sep 26, 2025

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

Welcome to the Hayes family! We look forward to serving you many more times! Thank you for choosing us!

September 23, 2025

Dealership Rating
Employee Rating

POOR service. Went to get my second vehicle serviced with an appointment and waited an hour to find out they hadn’t even brought it back yet so I left. Purchased More

by Stokes
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Adrian White

Sep 26, 2025

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

Hi there, we're incredibly saddened to hear about the poor level of service you've received. Please reach out to our General Sales Manager, Stephen Weatherly. We'd like to learn more about the lost key fob and do our best to rectify the situation.

September 17, 2025

Dealership Rating
Employee Rating

I was very pleased with my experience with the dealer. I thought my service was completed in a timely manner. My interaction with the employees was great. The service advisor was knowledgeable and explai More

by dyoung27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dusty Hayes , Bobby 304133

Sep 25, 2025

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

Thank you for taking the time to share your wonderful experience! We love keeping you in the loop on what work needs to be done because at the end of the day, we want you to be confident where you spend your money. We're really grateful for your support and can't wait for your next visit!

August 29, 2025

Dealership Rating
Employee Rating

Prices are too high paid 91. 00 USD for oil change will look for another business with better prices More

by joseblasusa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adrian White

Sep 11, 2025

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

Hi Jose, we're sorry to hear you were not satisfied with the price you paid for your oil change. We do our best to keep our prices at a fair rate and appreciate your feedback. Thank you for visiting us and we hope to earn your business again.

1
...

Dealership Inventory (337 Vehicles)

new 2026 Jeep Wrangler car, priced at $39,858
2026 Jeep Wrangler
new
41 exterior
Automatic
Four-wheel Drive
new 2026 Jeep Wrangler car, priced at $53,643
2026 Jeep Wrangler
new
Black Clearcoat exterior
Automatic
Four-wheel Drive
new 2025 Jeep Gladiator car, priced at $52,138
2025 Jeep Gladiator
new
Granite Crystal Clearcoat Metallic exterior
Automatic
Four-wheel Drive
new 2026 Dodge Durango car, priced at $47,878
2026 Dodge Durango
new
DB Black Clearcoat exterior
Automatic
All-wheel Drive
new 2025 Jeep Grand Cherokee car, priced at $47,128
2025 Jeep Grand Cherokee
new
Diamond Black exterior
Automatic
Four-wheel Drive
used 2025 Ram 2500 car, priced at $65,895
2025 Ram 2500
used
Diamond Black exterior
Automatic
Four-wheel Drive