Mark Chitwood
Mark Chitwood at Hayes Dodge Chrysler Jeep Ram Lawrenceville

Mark Chitwood

Service Manager

Hayes Dodge Chrysler Jeep Ram Lawrenceville

719 Duluth Highway 120
Lawrenceville, GA 30046

4.5
68 Reviews
4.5

68 Reviews

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68 Reviews of Mark Chitwood

October 09, 2025

Dealership Rating
Employee Rating

First rate service. Great Mechanics, the Service desk folks are Grade A, Even the Lot Boys in the wash rack are top-notch. Fast friendly AND DECENTLY PRICED. this IS A F More

by shawn.mcguinness
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 16, 2025

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

Thank you so much for the kind words! We're very grateful for this review. Here at Hayes, we work hard to find the very best team members who will help us achieve our goals of providing excellent service. Have a great week and we look forward to serving you again!

September 28, 2025

Dealership Rating
Employee Rating

The Dealership has a trustworthy and talented ownership and staff. They take the time to be sure your needs are taken care of. More

by bandre
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Adrian White

Oct 02, 2025

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

It's always important to us that you are satisfied with the service you receive. If there's anything else we can do for you, please let us know! Thank you for choosing Hayes!

September 25, 2025

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Had a great first time service appointment. From online appointment scheduling, to the service appointment. More

by CLBEAMS
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adrian White

Sep 26, 2025

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

Welcome to the Hayes family! We look forward to serving you many more times! Thank you for choosing us!

September 23, 2025

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Employee Rating

POOR service. Went to get my second vehicle serviced with an appointment and waited an hour to find out they hadn’t even brought it back yet so I left. Purchased More

by Stokes
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Adrian White

Sep 26, 2025

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

Hi there, we're incredibly saddened to hear about the poor level of service you've received. Please reach out to our General Sales Manager, Stephen Weatherly. We'd like to learn more about the lost key fob and do our best to rectify the situation.

September 17, 2025

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Employee Rating

I was very pleased with my experience with the dealer. I thought my service was completed in a timely manner. My interaction with the employees was great. The service advisor was knowledgeable and explai More

by dyoung27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dusty Hayes , Bobby 304133

Sep 25, 2025

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

Thank you for taking the time to share your wonderful experience! We love keeping you in the loop on what work needs to be done because at the end of the day, we want you to be confident where you spend your money. We're really grateful for your support and can't wait for your next visit!

August 29, 2025

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Employee Rating

Prices are too high paid 91. 00 USD for oil change will look for another business with better prices More

by joseblasusa
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Adrian White

Sep 11, 2025

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

Hi Jose, we're sorry to hear you were not satisfied with the price you paid for your oil change. We do our best to keep our prices at a fair rate and appreciate your feedback. Thank you for visiting us and we hope to earn your business again.

August 22, 2025

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Employee Rating

It's taking longer & longer get oil change 1 1/2+ hours . Plus now charging extra if you use card. Just happen notice my truck was ready. They placed my keys & paper work on service reps desk with a large si More

by basstex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adrian White

Aug 28, 2025

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

Hi there, our team is always hard at work to get your truck returned to you quickly! We hope to continue to improve our oil change times! We apologize for failing to notify you that your truck was ready. This was a mishandling on our end. Thank you for sharing your feedback as it is important to us. We hope your next visit is even better!

August 14, 2025

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Employee Rating

Nice and very warm atmosphere. Would definitely recommend this place to others. Quality of work is in matched. More

by lmpage5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adrian White

Aug 15, 2025

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

We're glad that you received a warm welcome and excellent service! We’d love to know what we could do to make your next visit a 5-star experience! Your feedback is important to us!

August 02, 2025

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Employee Rating

Always makes me feel welcome. They always get to the bottom of the problem and get me back on the road in a timely manner. More

by mc5647
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adrian White

Aug 07, 2025

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

We don't waste your time around here! It's always a pleasure to serve you with a warm smile and quality customer service! Thank you for the kind words and we can't wait to see you again!

July 31, 2025

Dealership Rating
Employee Rating

Service department is a joke. Wanted to keep vehicle for warranty repairs but they don't do loaners. So I'm supposed to get home 3.5 hours away how? Take a bus? More

by aux9455
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Adrian White

Aug 01, 2025

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

Hi there, we understand your frustration regarding this situation. We do apologize for the inconvenience this caused as this is not a service we provide at this moment in time.

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