Mark Chitwood | Page 8

Once you leave the dealership you are on your own! Less than a year after purchasing my Jeep with Hayes Chrysler, the battery went out. I contacted service manager Mark Chitwood about seeing what Less than a year after purchasing my Jeep with Hayes Chrysler, the battery went out. I contacted service manager Mark Chitwood about seeing what could be done about it since I was told that I had a bumper to bumper warranty thru 42,000 miles since my 2013 certified jeep had 30,000 miles when I bought it in Jan of 2015. Mr. Chitwood told me that the battery was not a warranty item because I had 39,000 miles on the vehicle at the time it went out. I told Mr. Chitwood that I could not do business with Hayes Chrysler any longer. He then agreed to split the cost of a new battery. However, I was unable to get my battery to even jump start that day to get to Hayes Chrysler. So I took my wife's car and purchased a new one at the Auto Zone for $180 in order to be able to get up and running. I attempted to contact Mr. Chitwood 2 more times to explain to him what had happened and he did not respond to either of my voicemails. For these reasons I have given the service department a poor review for customer satisfaction and communication. I do not think that they should give you a bumper to bumper warranty for a certified pre-owned jeep and then not take care of any issues that come up within that period. Mark (mcowart50@gmail.com) More

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Avoids calls and delays in refunds I have been trying for 2 months to get a refund due me from Hayes Service Department. I keep getting the run around. I continue to email Mark Chitwo I have been trying for 2 months to get a refund due me from Hayes Service Department. I keep getting the run around. I continue to email Mark Chitwood and get lame excuses, he doesn't follow through or check details. I will NEVER use Hayes Jeep in Lawrenceville again for any reason. More

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Oil change in my 2015 Dodge Ram 2500 pickup My service advisor Adrian White has been my advisor for at least 11 years. He has advised me on my 2003 Dodge Diesel 2500 and now my new 2015 Dodge Ra My service advisor Adrian White has been my advisor for at least 11 years. He has advised me on my 2003 Dodge Diesel 2500 and now my new 2015 Dodge Ram 2500 6.4 Hemi. My 2nd oil change on this truck was not the best oil change. After I left the dealership my check tire pressure warning light came on my dash. I checked the display panel and the rear tires had 65 psi and the front tires had 55 psi. I had no warning light when it went to the dealer. I calld back to the dealership and left a message on Adrian's telephone. After arriving home several hours later Adrian called me and after discussing the low tire pressure light we determined maybe the technician adjusted it for a 1500 pickup and not for a 2500. All he had to do was look on the door to check the correct pressure. After that phone call I went down and checked under the hood as I do after every service on my vehicle. The oil was the correct reading on the dip stick. After I shut the hood I looked under the truck as I do after service and I discovered that when the technician took the old oil filter off there was a lot of oil all over the bottom of the motor,steering arms,frame and dripping on my garage floor. I called back to the dealership and by this time it was around 5:20 pm and I left a message on Adrian's telephone about what I found. I thought the new filter was bad or spewing oil out the side of the filter. Waiting for Adrian to call me back I went upstairs and got my key and flashlight and came back down and started the truck up and crawled under the truck and could not see where the filter was leaking. This was a relief for me. A little later Mark Chitwood service manager called and asked me if he needed to send out a tow truck to bring my Dodge back to the dealer to check out what happened. I told him I thought it was o.k. to drive back the next morning. He even stated he would send somebody out to clean up the oil that was dropped on my garage floor. I told him I would clean it up when I came back home after they had looked at the truck. The next morning I drove back to the dealership and on the way back I check the oil pressure gage as I was driving. I then check the life of the oil before next change and found that the technician forgot to set this back to zero. I met with Adrian White and Mark Chitwood after the technicians cleaned up the oil that came out from the oil change.They reset the oil to life gage back to zero and filled my tire pressure to 70psi. That's what I like while driving around town. We met the technicians who worked on my truck and found out the authorized technician was training a new employee but my problem is that the authorized technician was not training him correctly or not showing him to clean up oil spilled when changing oil and resetting the oil to life gage and tire pressure correctly. After I got back home I wonder how many other oil changes they have not cleaned up oil spilled after you take the old filter off. I will continue to go back to this dealership because I trust Adrian White and Mark Chitwood advice on my service needs. The reason I wrote this is the dealership left a (Please take a moment to rate your experience at DealerRater) The number on this tag is 9672. More

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Hayes really needs 10 stars. Dion Gilbert really was so wonderful. I love really this place. They are so friendly and professional. Go see Dion today if you need a car. wonderful. I love really this place. They are so friendly and professional. Go see Dion today if you need a car. More

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I brought my dodge truck into this dealership for a few repairs and one was replacing my wiper blades. I had a problem with one the blades not working after repaired, but the owner Mr. Hayes and team took repairs and one was replacing my wiper blades. I had a problem with one the blades not working after repaired, but the owner Mr. Hayes and team took real good care of the situation. They told me to bring my truck back in to check out the problem, then they had me take a look at it myself to point out where the problem came from. I appreciate the personal attention on taking the time to demonstrate and talk to me on how to correct the problem. They were very fast on the service and also made great recommendations on other things to keep my Dodge Ram running good. I am very happy with the service and the treatment that was given to me. I will continue to bring all my vehicles here because I realize that this is truly a family run business. More

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For over 30 years, I have leased, bought and serviced For over 30 years, I have leased, bought and serviced numerous vehicles at Hayes Chrysler in Lawrenceville. This is almost as long as they have be For over 30 years, I have leased, bought and serviced numerous vehicles at Hayes Chrysler in Lawrenceville. This is almost as long as they have been in business. Most recently, on August 20, 2010, I purchased my 300S model which is performing flawlessly. It is the best driving, best looking, best equipped and most comfortable vehicle I've owned yet. I drove my 1999 300M from Hayes until purchasing my 300S last year and the 300M was in mint condition with 104,000 miles. I have continuously used Hayes' service on my vehicles and totally rely on the service personnel to keep my car in top shape, which they have done. The general view is that servicing at dealerships is to "expensive" to use. I have always found Hayes to be very competitive. I buy all my tires there as well as perform all oil changes and 100% of any mechanical work or body repair. I have always been pleased with the purchasing experiences, and I have had quite a few. Most recently, Bob Hughes in Sales made the experience a pleasure again. Hayes Chrysler has so much going for it and every day they provide their customers the benefits and pleasures of dealing with a family business that truly cares about their customers. More

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