Mark Cohen

Customer Service is at an all time low. Never calls back when promises to do so. My Jetta has 50 plus k miles on it. All service work has been completed by the south charlotte volkswagen lo Never calls back when promises to do so. My Jetta has 50 plus k miles on it. All service work has been completed by the south charlotte volkswagen location - oil cooler issues each time, along with the radiator. The dealership and maxcare (carmax) refuse to repair the $16k engine repair because I cannot provide an oil change receipt (personal oil change from a family friend completed). The consumer word of mouth is thicker than any oil. Never use this dealership for service or purchase of any vehicle. More

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my last time at dealership was not a happy person. I feel like the problem was overlook and not know what they were doing on sine 2023 of certain thing I ask to be checked out I feel like the problem was overlook and not know what they were doing on sine 2023 of certain thing I ask to be checked out More

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I was very sad to replace my 2016 Honda pilot and wanted something with similar size, starting this and safety. I was pleasantly surprised to find this vehicle at Volkswagen of Charlotte. Immediately when C something with similar size, starting this and safety. I was pleasantly surprised to find this vehicle at Volkswagen of Charlotte. Immediately when Chris Hand reach out to me, I knew this would be a great experience. Very helpful, honest answers, and did not try to oversell me on something I didn’t mean. I am truly satisfied with my Volkswagen Tiguan SE and look forward to having it for years to come. More

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I would highly recommend connecting with Moe Borno at VW of South Charlotte if you are looking to purchase or lease a car. 5-Stars of South Charlotte if you are looking to purchase or lease a car. 5-Stars More

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Chris made my new car purchase easy and exciting. He knows so much about the Taos.and patiently explained the features. He is an excellent representative of the VW brand. He knows so much about the Taos.and patiently explained the features. He is an excellent representative of the VW brand. More

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VW of South Charlotte is a bait and switch house. Avoid. Avoid. Avoid. Scheduled in advance to have my sun roof seal replaced while I wait. 88$ part. 20 minute job. 1 hour later, they want to char Avoid. Avoid. Avoid. Scheduled in advance to have my sun roof seal replaced while I wait. 88$ part. 20 minute job. 1 hour later, they want to charge me $180 for a "diagnosis" and 1850$ to replace the entire sun roof including glass, mechanism, frame, and housing but labeled the work as "moonroof seal". More

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This is our third purchase in 7 years and every part of the decision is due to the knowledgeable and friendly staff. Mark Cohen is just a great guy who presents an atmosphere that is welcoming to everyone the decision is due to the knowledgeable and friendly staff. Mark Cohen is just a great guy who presents an atmosphere that is welcoming to everyone. Spiro has been very diligent in understanding our needs to find and assist us in selecting the exact vehicles that we are desirous of to fit our budget and make the buying experience a pleasant one. Brandon has worked closely with us in our most recent purchase to ensure that we receive the best value for our $$. David has assembled a maintenance and care package that will extend our vehicle warranty beyond the mfg. warranty and his thoroughness is greatly appreciated as every detail of each option is explained in plain English. At the end of the day, it all comes down to scheduled service and maintenance. Al has been our guy from the beginning to keep us updated, and our vehicles at optimum performance. Lastly, Devon has performed the service on each vehicle, his knowledge and skillset is evident by the dependability we continue to experience. So here is a 5 Star team that because of them we continue to return and feel at home. More

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Have bought six cars from VW S. Charlotte and everyone we’ve dealt with has been cordial, knowledgeable and great to deal with. If it ain’t broke, no need to fix it😊. Charlotte and everyone we’ve dealt with has been cordial, knowledgeable and great to deal with. If it ain’t broke, no need to fix it😊. More

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Gene provides excellent customer service: Most knowledgeable, accurate, professional and friendly. Good selection and lead time at the dealership. Highly recommended! knowledgeable, accurate, professional and friendly. Good selection and lead time at the dealership. Highly recommended! More

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Excellent and personal customer service, great car selection, quick, professional and accurate - highly recommended! A+ selection, quick, professional and accurate - highly recommended! A+ More

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