Mark Escobar | Page 30

Best service ever Recently needed to have an intake hose replaced. Not in stock so my service advisor Mark Escobar ordered one. When it came in he arranged for it to be Recently needed to have an intake hose replaced. Not in stock so my service advisor Mark Escobar ordered one. When it came in he arranged for it to be installed while I waited. What a time saver. More

Report | Print

Best Mercedes-Benz Dealer’s in Houston I like to business with them Mark is the best he always take care me like family I will always recommend woodland Mercedes-Benz thanks I like to business with them Mark is the best he always take care me like family I will always recommend woodland Mercedes-Benz thanks More

Report | Print

Maintenance Great customer service. Took care of my car. I really like the overall report stating how the performance of the vehicle stands. Wonderful people in t Great customer service. Took care of my car. I really like the overall report stating how the performance of the vehicle stands. Wonderful people in the maintenance department More

Report | Print

Incredible customer service! Efficiency with a smile. Great customer service is what one can expect at this dealership. All required work was done with exceptional detail. Will no Efficiency with a smile. Great customer service is what one can expect at this dealership. All required work was done with exceptional detail. Will not go anywhere else for service or for new sales. More

Report | Print

Oil Leak and Overall Inspection My son was to receive a 2003 C320 with only ~40K miles from his deceased grandmother. I had the car transported to the dealer to have it checked out My son was to receive a 2003 C320 with only ~40K miles from his deceased grandmother. I had the car transported to the dealer to have it checked out to decide if we wanted to keep it. I informed them that i was told it had a valve cover gasket leak. They inspected the car and informed me the leak was normal. So, I went ahead with a B service and a complete detail. We next had four new tires installed. We presented the car to our son and after driving it the smell of burning oil was so bad inside the cabin that we are disappointed that we had invested that amount in the car. The initial concern that was expressed is still an issue. More

Report | Print

Doesn’t live up to the hype I bought an S550 in 2015. It was too difficult to get in and out of for me and my wife. I wanted to trade it less than a year and less than 12k miles I bought an S550 in 2015. It was too difficult to get in and out of for me and my wife. I wanted to trade it less than a year and less than 12k miles for an MB SUV. They discounted my car by $38K as a trade. So much for MB retaining its resale value. I had three warranty repairs in the first year including new front brake rotors. I put five new tires on the car in about 18 months at $500 a pop. I did trade the car after 2 years and three months with less than 32k miles. By then the value was less than half of what I paid for the car. It is a great road car that is pretty roomy and very comfortable once you are in. It lacked basic technology like remote start and auto dimming brights. I made a bad decision for me to buy that car. It was an expensive mistake. I am very happy to be back in a truck. More

Report | Print

MBOTW takes good care of me Emailed Mark Escobar of MBOTW that my pass side 3 rd window had broken actuator. He emailed back to stop by. I did and he ordered a new window for Emailed Mark Escobar of MBOTW that my pass side 3 rd window had broken actuator. He emailed back to stop by. I did and he ordered a new window for me. I'll get a loner when the window comes in. Painless process. Thanks. More

Report | Print

I have had a horrible experience with this purchase ! we bought this 2015 GLK 350 last December. I had it in the service center the same month to have them fix a 'noise" I was hearing. It took them over 1 we bought this 2015 GLK 350 last December. I had it in the service center the same month to have them fix a 'noise" I was hearing. It took them over 10 months and over 7 times for me to take this car in to be "serviced" before "( I believe) they even took me seriously! All have been jerks except Mark Escobar. If I had the chance to do this again, I would literally RUN!! I have been affected negatively because of this experience. More

Report | Print

Very helpful and excellent service I have been working with Mr. Escobar to fix my car. He’s very helpful and reasonable. He explained everything you need to know about your car. I would I have been working with Mr. Escobar to fix my car. He’s very helpful and reasonable. He explained everything you need to know about your car. I would recommend him to my friends. Thanks for excellent service Mr. Escobar!! More

Report | Print

Great dealer I didn't buy my mercedes here, but I get it serviced here and It's been a pleasure. They get it right most of the time. I didn't buy my mercedes here, but I get it serviced here and It's been a pleasure. They get it right most of the time. More

Report | Print