Mark Frey | Page 3

Teamwork My husband and I just purchased another 2 new Honda Pilots from Will Galliher at Dick Ide Honda. We just want to give a shout out to the whole team a My husband and I just purchased another 2 new Honda Pilots from Will Galliher at Dick Ide Honda. We just want to give a shout out to the whole team at Dick Ide for making the sales process a smooth one. We also look forward to a continued relationship with the service department with Mark Frey and Jim Millella. They are beautiful cars. We look forward to staying with the Ide family for years to come. Thanks so much! More

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3hrs. of sevice took 5 days I had collision work done on my sliding door at Dick Ide. Well my door handle and window stopped working. I brought the car to service and explain I had collision work done on my sliding door at Dick Ide. Well my door handle and window stopped working. I brought the car to service and explained all this . They replaced two clips @ $10.24 PLUS $115.00 labor. I told Jim twice that the collision work and door problem had to be related and he should run it by the service manager, he refused and said the parts wore out. IT'S A 2012 with electric doors, How can the handle wear out? I also had my heated seat fixed $230.00 labor / $61.31 parts. ***Mark the service manager contacted me the next day , he found out about my unhappy service experience with Jim and made things right*** Always insist on talking to the service manager. I was given a loaner car but never was told it would take 5 days to fix. More

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Mike Monachino/Mark Frey excellent customer svc I would like to commend Mike Monachino/Mark Frey for their excellent customer service on my recent visit to IDE Honda.I came in for service on June 3 I would like to commend Mike Monachino/Mark Frey for their excellent customer service on my recent visit to IDE Honda.I came in for service on June 3rd and was advised that there was a communication problem concerning the service I needed, after Mike recognized my disappointment, without my knowledge consulted with Mark Frey, your service manager and they came up with a solution to my disappointment. (thanks to both) I have been in the Honda family for several years, i.e. 1989 Accord, 1995 Accord, 2009 CRV, my wife has a 2002 Civic and my son purchased a 2009 Civic SI. Mike was thorough, knowledgeable, courteous, and a pleasure to work with. (ditto for Mark Frey) I would highly recommend Mike/Mark to anyone visiting IDE Honda. More

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Best Service Department I Have Found Anywhere The Dick Ide Honda Service Department has been excellent ever since I bought my first Dick Ide Honda Civic in 1991 (which my son now owns...). I now The Dick Ide Honda Service Department has been excellent ever since I bought my first Dick Ide Honda Civic in 1991 (which my son now owns...). I now also have a 2002 Civic and a 2011 Odyssey. All three return to Dick Ide for routine scheduled maintenance. It's always a pleasure interacting with Jim Milella and Mark Frey. More

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