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Mark Grossman
Mark Grossman at Lithia Toyota of Medford

Mark Grossman

Service Manager

Lithia Toyota of Medford

1420 North Riverside Ave
Medford, OR 97501

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331 Reviews
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331 Reviews

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331 Reviews of Mark Grossman

April 09, 2024

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Employee Rating

The guy who you drop your car off to vapes. He vapes before, and after, while moving your car for it's services. He is also the shuttle driver. Vaping before and after driving the shuttle. wha More

by jeffroaddh2o
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: jon doe

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Apr 10, 2024

Lithia Toyota of Medford responded

Jeff, Thank you for bringing this to our attention. We're sorry to read about your concerns. We take the health and well-being of our customers very seriously, as well as ensuring that all necessary services are performed on each vehicle. Your feedback is important in helping us improve and will be taken into consideration. Please reach out with any further concerns. Thank you, Mark Grossman - Service Manager - 5416184848

June 25, 2023

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Employee Rating

Easy to work with, but reasonable complaints are ignored. Even when you go to sales managers. More

by POTTS3831
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Scott Knuepel

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Jun 26, 2023

Lithia Toyota of Medford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Mark Grossman, Service Manager

June 24, 2023

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Employee Rating

Prices are fair , work was completed in timely manner. And they were able to take me home and pick me up when work was finished. More

by fraalbr
Service Price Transparency
Recommend Dealer
Yes
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Jun 24, 2023

Lithia Toyota of Medford responded

Thanks for sharing about your experience with Lithia Toyota of Medford. We appreciate your business and hope to see you again soon! Mark Grossman, Service Manager

June 07, 2023

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Employee Rating

Love Toyota dealer and it has very nice workers and amable people working there thank for everything More

by MIRIANET1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John McNerny, John Oppy, Scott Knuepel, Joseph Kyttle, Jarren Brown, Ireland Lee, Julia Hamar, Zach Hamar, Vince Castano

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Jun 08, 2023

Lithia Toyota of Medford responded

Mirianet, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lithia Toyota of Medford! Mark Grossman, Service Manager

June 07, 2023

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Employee Rating

The parts guy looked at my vehicle last Thursday and ordered the wrong part. I came in to have it installed on Tuesday and had to come back today Wednesday to have the correct part installed. More

by GOOBERVILLE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cate MacPherson, Scott Knuepel, Tina Kreide, Julia Hamar

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Jun 08, 2023

Lithia Toyota of Medford responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Mark Grossman, Service Manager

June 02, 2023

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Employee Rating

Accommodating staff quick service, clear and prompt communication. The service department their manager and staff were very helpful More

by NONE3
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John McNerny, John Oppy, Scott Knuepel, Joseph Kyttle, Jarren Brown

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Jun 03, 2023

Lithia Toyota of Medford responded

Thanks for sharing your thoughts about your experience with Lithia Toyota of Medford. We appreciate your business and hope to see you again soon! Mark Grossman, Service Manager

May 20, 2023

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Employee Rating

The service department at Lithia Toyota is great. Joe takes a lot of pride in his work, and is very attentive to detail. More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John McNerny, John Oppy, Scott Knuepel, Joseph Kyttle, Jarren Brown, Ireland Lee, Julia Hamar, Zach Hamar, Vince Castano

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May 21, 2023

Lithia Toyota of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with oe and our team, and we look forward to working with you again. Mark Grossman, Service Manager

April 20, 2023

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Employee Rating

My daughter took the truck in for me, I dont know all who was involved, but she said everyone that helped was great. More

by PROUDFIT
Recommend Dealer
Yes

Other Employees Tagged: Jarren Brown

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Apr 22, 2023

Lithia Toyota of Medford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mark Grossman, Service Manager

April 16, 2023

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Employee Rating

The team at Lithia Toyota of Medford did a great job taking care of my vehicle. More

by Tim Martin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Jacobson

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Apr 17, 2023

Lithia Toyota of Medford responded

Tim, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mark Grossman, Service Manager

April 16, 2023

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Employee Rating

Horrible customer service. The service advisor didn't do as what my appointment was for when I called in More

by DINAIRISENRIQUEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: John McNerny, Jarren Brown

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Apr 20, 2023

Lithia Toyota of Medford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Mark Grossman, Service Manager

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