Mark Howar

I had an amazing experience purchasing my vehicle from Kevin at Mike Murphy Ford! The process was stress free and enjoyable. Kevin helped me find the exact car I wanted, in tip top shape at a fair price, Kevin at Mike Murphy Ford! The process was stress free and enjoyable. Kevin helped me find the exact car I wanted, in tip top shape at a fair price, and with excellent customer service throughout the entire process. I very highly recommend this dealership! More

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Sales people were honest, knowledgeable, and low pressure. Made the experience a whole lot less stressful and would definitely recommend to anyone in the market for a Used or New vehicle. pressure. Made the experience a whole lot less stressful and would definitely recommend to anyone in the market for a Used or New vehicle. More

by BOWESRNB Verified Customer Verified Customer

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Kevin Towle demonstrates what everyone wants & hopes for in the vehicle buying experience; he is honest & personable, straight-forward, responsive to calls, texts, & emails, thorough in explanations & goes in the vehicle buying experience; he is honest & personable, straight-forward, responsive to calls, texts, & emails, thorough in explanations & goes the extra mile to ensure the customer is satisfied with the process & the purchase. I have bought vehicles through him in the past & referred friends who have found him to be exactly as I described above - and I’m sure I’ll choose to work w/him again in the future. More

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I contacted the dealeraship after finding a 2019 Nissan Versa with low miles listed on Auto Trader, and I wanted to trade my 2011 Nissan Versa. When I contacted the dealership on Monday the 23rd I was forw Versa with low miles listed on Auto Trader, and I wanted to trade my 2011 Nissan Versa. When I contacted the dealership on Monday the 23rd I was forwarded to Butch for help. I told him what I was interested in and asked if the 2019 Nissan Versa was still on the lot. He confirmed that it was and we went to work. I took picture of my 2011 Versa and sent to him along with the Vin#. He then had a deal worked up and he forward the info via email and when I opened it up on Tuesday morning it was the wrong Car that I was askiing about. So he scrambled to get the correct information and I informed him that I would plan on driving from Indianapolis on Thursday morning the 26th bright and early. He said that I would have to see about a bank wire for the amount. I checked with my Credit Union on doing so and I had to make an appointment, and I set one up for Wednesday morning the 25th. I informed and continued to communicate all of this with Butch, and I asked him to please check and confirm the mileage on the Car, as that was the major reason for me being interested. He did confirm this and I told him that I may have to call him once I started the process at the Credit Union on the 25th in case there would be any questions based on not doing this before. I informed him after I was done at the Credit Union and told him I was told that it would be transfered by the end of the day. I told him that I would contact him Thursday Morning with an ETA of my arrival. I got up early Thursday morning to start the journey from Indy, and I sent Bruce a message when I was an hour away for an ETA which was going to be around 1000. He responded and told me to ask for Kevin or Mark when I arrive, and I asked that he forward my ETA to them, as at that time I figured he was not going to be there. When I arrived I was greeted by Fred and he took me to Kevin and that is when I got the bad news. The Car that I come to buy and that I had wired the money for was not on the lot and has an Engine problem and was currently being looked at. How in the xxxx does this happen with all of the comunication that I was having with Butch??? Kevin informed me that he was sick and had not been at work since Monday. At that point why would Butch not comunicated this to me and why at that point wouldn't he have just forward what was going on to some one else, instead of waiting until Thursday morning an hour before my arrival. So I just drove 200 miles and 3 hours and this was how I was greeted. I am just dumb founded as to how a Salesman could allow this to happen with all of the comunication that I was having. Maybe being sick played a factor, but if that is the case then why not pass me to some one else??? What a xxxxty situation to have one of your fellow employees clean up your mess? So as bad as this review is in the beginning, it actually gets better. Kevin suggested right away before I leave with a refund pissed off, lets see what else there is on the lot. I am thinking there is no way there is anything with low miles like that around the same price range. He found a 2018 Ford Fiesta with less miles and it even seem to have more features and around the same price. He brought the car around for me to see and I liked it, so he went to work with the Manager on coming up with the same deal which involved giving more money for trade in to make it even as the other deal. Thanks to every one for working out an absolutely horrible situation into a success. Everyone made me feel comfortable, and I got losts of question about being from Indy. Fred and Todd wanted to talk Sports and about the Colts. A+ for Kevin and F- for Butch.... I still do not understand how that could happen? But I am happy with the Car.... More

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Friendly knowledgeable staff. Great selection of trucks that are priced right! Will definitely consider again for future purchases. Easy to work with online, over the phone, and in person. that are priced right! Will definitely consider again for future purchases. Easy to work with online, over the phone, and in person. More

by NathanW Verified Customer Verified Customer

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I worked with Rick Welker at Murphy Ford and couldn't ask for a better experience in buying a vehicle at any car dealership. Rick made buying a vehicle extremely enjoyable. Sales Manager Mark Hower was very for a better experience in buying a vehicle at any car dealership. Rick made buying a vehicle extremely enjoyable. Sales Manager Mark Hower was very considerate and kind. Service advisor, Kevin Neill was very attentive and professional in taking care of my needs and concerns. I would highly recommend Mike Murphy Ford To everyone. More

by Garywonsowski Verified Customer Verified Customer

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Traded in our Ford Focus for a Ford Escape. Mark was a tremendous help, really listened to what we wanted and worked with us to get an amazing car that we absolutely love. He worked quickly, and ensured e tremendous help, really listened to what we wanted and worked with us to get an amazing car that we absolutely love. He worked quickly, and ensured everything was in place so we were in and out. Will definitely come back! More

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The team at Mike Murphy was great to work with! Richie was super responsive and we would definitely buy from Mike Murphy again! Levi in the finance department did an excellent job! Thanks guys! was super responsive and we would definitely buy from Mike Murphy again! Levi in the finance department did an excellent job! Thanks guys! More

by briangruber76 Verified Customer Verified Customer

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Kevin was great to work with. When I called he helped quickly and if I needed a call back he was prompt to do it. quickly and if I needed a call back he was prompt to do it. More

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After many missed opportunities we finally hit the mark with this purchase. Kevin did a great job putting this deal together. He definitely has patience! with this purchase. Kevin did a great job putting this deal together. He definitely has patience! More

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