Mark Matuszewski
Mark Matuszewski at Mercedes-Benz of St. Charles

Mark Matuszewski | Page 5

Service Advisor

Mercedes-Benz of St. Charles

225 N. Randall Road
St. Charles, IL 60174

4.8
96 Reviews
4.8

96 Reviews

Write a Review

96 Reviews of Mark Matuszewski

July 13, 2020

Dealership Rating
Employee Rating

Accomadating a customer in these Pandanmic times I knew that my Benz needed a service job and I drove it to the dealer to set an appointment. I was pleasantly surprised how accommodating both Mark a More

by Secndset
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Brad Schrank

Jul 13, 2020

Mercedes-Benz of St. Charles responded

Thanks again for servicing with us and for sharing your thoughts! We appreciate the 5 star review. Your support is important to us!

July 04, 2020

Dealership Rating
Employee Rating

Winnebago RV Recalls, updates and oil change done, best ever My husband and I experienced excellent service, comfortable waiting area and pleasant and friendly staff. We had to drive 60 miles to find this profe More

by jzaiser
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dean Pontrelli

Jul 06, 2020

Mercedes-Benz of St. Charles responded

Glad we could help! Thanks for the great 5 star review. We really appreciate your support!

June 21, 2020

Dealership Rating
Employee Rating

Always excellent service! Always a very pleasant experience! Always excellent staff!... The staff was very thorough and a pleasure to work with. They made sure everything was perfect! More

by Marcial A.
Recommend Dealer
Yes

Other Employees Tagged: Dean Pontrelli

Jun 24, 2020

Mercedes-Benz of St. Charles responded

We are thrilled to have you as our loyal customer, Marcial! Thanks for your support!

June 18, 2020

Dealership Rating
Employee Rating

Great Job Mark was great to work with and his customer service is spot on! Mark kept me informed with the texting and was flexible on the pick up of my vehicle. More

by danielperillo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 18, 2020

Mercedes-Benz of St. Charles responded

We are thrilled to hear Mark took such good care of you! Thanks for servicing with us and sharing your thoughts, Daniel!

June 07, 2020

Dealership Rating
Employee Rating

Excellent service! My appointment was scheduled online. It was easy and convenient. I had an excellent service experience with Mark. St Charles Mercedes has Friendly More

by FL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 09, 2020

Mercedes-Benz of St. Charles responded

Thanks for the great 5 star review. We really appreciate your support!

April 24, 2020

Dealership Rating
Employee Rating

Service was fast, professional and complete. Service team practiced social distancing making my visit more comfortable. Mark kept in communication, keeping me More

by garth.wade
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 24, 2020

Mercedes-Benz of St. Charles responded

We are happy to assist with your auto needs during this unchartered time. Thanks for sharing, we appreciate your support!

March 22, 2020

Dealership Rating
Employee Rating

Always excellent service Very good service. The work is always done quickly and well and it's a nice place to wait for the service to complete. Very good job. More

by mph
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 24, 2020

Mercedes-Benz of St. Charles responded

Thanks for the great review. We appreciate your support!

January 18, 2020

Dealership Rating
Employee Rating

Great service Dept. Quick and accommodating! Mark in service is always friendly quick and helpful! They are on top of things like recalls and future service needs! More

by ehaneberg
Recommend Dealer
Yes
Jan 20, 2020

Mercedes-Benz of St. Charles responded

Thanks for sharing your thoughts on working with us! We appreciate the support!

December 20, 2019

Dealership Rating
Employee Rating

All good Sure wish a $625 trans fluid change included a flush instead of a pan drop & filter change as most of the fluid is in the torque converter More

by jim
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Julianne Salomon

Dec 26, 2019

Mercedes-Benz of St. Charles responded

Thanks again for servicing with us, Jim! We apologize you were not completely happy with the service performed. We follow Mercedes-Benz recommendations for model, year, age and mileage.

November 14, 2019

Dealership Rating
Employee Rating

They always take care of all my automotive needs anytime my car needs any type of service. My sales technician, Dean Pontrelli is outstandingly great More

by David Hochberg
Recommend Dealer
Yes

Other Employees Tagged: Dean Pontrelli

Nov 14, 2019

Mercedes-Benz of St. Charles responded

We are thrilled to have you as our customer and look forward to assisting you with your auto needs for many years to come!

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