Mark Morgello | Page 17

I was not given full picture of my car status ahead of time . Took totall 5 days and the loaner car has limited mile and radius to used. time . Took totall 5 days and the loaner car has limited mile and radius to used. More

by RADHIKA09 Verified Customer Verified Customer

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It's always a great experience taking my Volvo in to Crest for maintenance. Jordan has been my service advisor for years; he's friendly, responsive, and knowledgeable. I use the loaner car service for l Crest for maintenance. Jordan has been my service advisor for years; he's friendly, responsive, and knowledgeable. I use the loaner car service for longer appointments and it's great too - easy and fast. More

by SPAPESH Verified Customer Verified Customer

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Good experience during the sale. Salesperson was knowledgeable and patient. I did my own financing and stood strong against the high pressure "add ons" which is now standard at eve Salesperson was knowledgeable and patient. I did my own financing and stood strong against the high pressure "add ons" which is now standard at every dealership. My only complaint is service after the sale. Maintanance service, by luxury brand standards, is below expectations. Unless you wait onsite it can take several days to have service completed. Mark was great but communication from other techs was disappointing. Getting a loaner car can also be a hassle. Unlike other brands you are charged for the gas if you dont refill tank and warned against "excess" mileage. I once tried their valet. I avoided tolls getting home but was charged for the tolls the driver used getting back to the dealership w/o me even being in the car. Service costs are also a bit higher than going outside the dealership but that's expected and a necessary cost to ensure Volvo standard parts and limit "finger pointing" hassles down the road. More

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Pretty good response for assessment of issues regarding the wheel alignment and recommended to fix the same the wheel alignment and recommended to fix the same More

by rasabal Verified Customer Verified Customer

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No loaner car is ever available when I do service with you all, I was overcharged $60 at first however that was corrected. The car wash only did the outside of car not one thing done inside, not even on d you all, I was overcharged $60 at first however that was corrected. The car wash only did the outside of car not one thing done inside, not even on driver’s side. Volvo dealership prices are highly inflated and services diminished versus going outside of dealership for oil change and cost of the battery. The very most important thing that I think is utterly ridiculous is that you all charge a 3% fee for using a credit card versus debit. This is 2025, a dealership of your stature should not be nickel and diming and charging a credit card fee. Almost no one does that anymore. That’s just another money grab. Your app is also absolutely horribly, $200 a year and it does absolutely nothing but remote start the car. I will not be renewing your app again. You should take some advice from Mercedes app technology. Your app told me my car was in good shape when the battery was completely dead. There’s no access to oil life, battery life, tire pressure, nothing important. And I have to keep signing in which is irritating when it’s hot out and I want to remote start my car. You seriously need a new company to develop your web app. More

by TATUMDIRADO Verified Customer Verified Customer

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Scheduling is easy, the loaner process is smooth and effortless. Nice coffee station but needs more matcha lattes, great snacks clean showroom effortless. Nice coffee station but needs more matcha lattes, great snacks clean showroom More

by Ekenemaria Verified Customer Verified Customer

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I cannot say enough positive things about Crest Volvo. The staff in every corner greets you with a smile. You never have to wait to be helped. The second I pull up, they are on top of getting us taken car The staff in every corner greets you with a smile. You never have to wait to be helped. The second I pull up, they are on top of getting us taken care of based on our needs. Mark Morgello is an outstanding service manager who is beyond helpful and timely with all communication. Thank you, Crest Volvo! More

by STEPHANIEJOY76 Verified Customer Verified Customer

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I own 2 Volvo. I deal with Lynn. The Best professional & courtesy. The best & safest cars on road. Retired State Trooper I deal with Lynn. The Best professional & courtesy. The best & safest cars on road. Retired State Trooper More

by PJK1263 Verified Customer Verified Customer

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Mark was great, kept me up to date on the service itself. Loaner vehicle was easy to pickup and dropoff as well. Loaner vehicle was easy to pickup and dropoff as well. More

by STEPHEN_JENSEN Verified Customer Verified Customer

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Everyone I worked with that day was really nice: Mark, Jasmine (the shuttle driver) and the woman who helped with shuttle reservations. I'm sorry, I dont remember her name. It was also good to see Greg ag Jasmine (the shuttle driver) and the woman who helped with shuttle reservations. I'm sorry, I dont remember her name. It was also good to see Greg again. More

by kdyoung9736 Verified Customer Verified Customer

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