Mark Owens
Mark Owens at Ken Ganley Ford Parma

Mark Owens

Service Advisor

Ken Ganley Ford Parma

16100 Lorain Ave
Cleveland, OH 44111

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4.9
25 Reviews
4.9

25 Reviews

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25 Reviews of Mark Owens

February 20, 2026

Dealership Rating
Employee Rating

The service department there is great. I have had no issues in the 15 years I’ve been doing business there. More

by SAPIENZAJASON
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Feb 20, 2026

Ken Ganley Ford Parma responded

Your loyalty over the past 15 years means a lot to us. Thank you for trusting our service department with your Ford F-150, and we look forward to serving you for years to come.

February 17, 2026

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Employee Rating

Dylan was my advisor and he was amazing! Walked me through what the problem could be and kept me updated throughout the whole process. He is very straightforward and honest. I didn’t have an More

by Aebeid
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Feb 17, 2026

Ken Ganley Ford Parma responded

It’s wonderful to hear Dylan provided transparent updates and managed to fit your Ford in without an appointment. We appreciate you highlighting his honesty and clear communication. Thank you for recommending him to your friends and family.

February 11, 2026

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Employee Rating

Came in on a Saturday with a major electronic issue. Even though Saturday is a short day at the dealership they immediately reacted to the issue to assure the problem was addressed. Totally satisfied More

by Earl McCarty
Service Price Transparency
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Recommend Dealer
Yes
Feb 12, 2026

Ken Ganley Ford Parma responded

Thank you for bringing your Ford in on a Saturday. We’re glad our service department responded quickly to resolve the electronic issue and make sure you were taken care of. We appreciate your five-star rating and look forward to assisting you again.

February 07, 2026

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They honored my warranty repair well. They did a nice job. Jump for joy every day More

by Dbarnold22
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Recommend Dealer
Yes
Feb 07, 2026

Ken Ganley Ford Parma responded

It’s great to hear the warranty repair on your Ford Bronco went smoothly and that Mark provided quality service. Enjoy plenty of joyful drives every day in your Bronco.

February 07, 2026

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I was Welcome, and assured everything gonna be ok with my car after repairs.I am satisfied with the job well done thanks to the repair team and Ken Ganley at large. More

by Achill Romeo wamba
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Recommend Dealer
Yes

Other Employees Tagged: Dylan Yavorsky, Allan Pena

Feb 07, 2026

Ken Ganley Ford Parma responded

It’s wonderful to hear you felt welcomed and confident about your Ford Fusion following our repair team’s work. We’re happy you’re satisfied with the results. Thank you for choosing us and we look forward to serving you again.

February 07, 2026

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Excellent personel and the service was great. I recomend this dealership to all my friends. More

by johnrstecura
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Recommend Dealer
Yes
Feb 07, 2026

Ken Ganley Ford Parma responded

Thank you for letting us know about your experience. We’re glad our staff provided great service on your Ford Transit-150 and that you’re happy to recommend us to friends. Please reach out if you need anything else.

February 03, 2026

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There is nowhere else I would service or purchase my vehicles. The staff is amazing, the prices are unbeatable, especially the maintenance options!!!! More

by Ford12345
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Recommend Dealer
Yes
Feb 03, 2026

Ken Ganley Ford Parma responded

Thank you for trusting us with your Ford F-150 for service and purchase. We’re thrilled to hear our team’s support and maintenance options exceeded your expectations.

February 03, 2026

Dealership Rating
Employee Rating

George was an absolute gem to work with, very friendly and more than polite. He went above and way beyond to assist me. More

by Ford12345
Service Price Transparency
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Recommend Dealer
Yes
Feb 03, 2026

Ken Ganley Ford Parma responded

Thank you for sharing your positive experience with George. We’re pleased he went above and beyond while servicing your Ford F-150. Feel free to reach out whenever you need assistance.

February 01, 2026

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Employee Rating

Great service and found maintenance coverage I have not been aware of until now. Will save me money. Thanks. More

by Crospo88
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Recommend Dealer
Yes

Other Employees Tagged: Matt Voloschuk

Feb 01, 2026

Ken Ganley Ford Parma responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Parma.

January 26, 2026

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Employee Rating

Service was great. The only reason there is a 4/5 is due to cost. It's unreal how much it costs to have the oil changed, tires rotated and transmission drain and fille More

by HJDEMO
Service Price Transparency
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Recommend Dealer
Yes
Jan 26, 2026

Ken Ganley Ford Parma responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

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