Mark Retherford
Mark Retherford at Sierra Toyota
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Mark Retherford | Page 31

Service Advisor

Sierra Toyota

2596 East Fry Blvd
Sierra Vista, AZ 85635

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4.9
310 Reviews

Dealership Experience

3 yrs, 2 mos

Industry Experience

16 yrs, 3 mos

Languages Spoken

English English

4.9

310 Reviews

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310 Reviews of Mark Retherford

May 23, 2021

Dealership Rating

I made an appointment but their on line scheduling system doesn’t work properly; however they squeezed my service in and did a complete inspection and tire rotation at a very reasonable price. Very happy wit More

by DBROWY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Austin Fornof, Emily Magana

May 22, 2021

Dealership Rating
Employee Rating

Everyone at SV Toyota’s service department is friendly and the service was complete and efficient. They completed my regular maintenance service very quickly. Highly recommended! More

by jbp2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jared Pangus, Adam Valencia

May 19, 2021

Dealership Rating

I hah a great experience with the recent servicing of my vehicle at Sierra Toyota. The staff couldn't have been nicer and more accommodating.Service time was excellent as well.Couldn't have gone better. More

by STUARTFAUVER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jared Pangus , Linda

May 18, 2021

Dealership Rating
Employee Rating

I was kept up to date on what the service mechanics found and how long it would take to fix it. Everyone was friendly and professional and I felt I was in good hands. More

by tomeara0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

May 09, 2021

Dealership Rating

Was good but the oil light came on after the oil change. One guy looked at it and went under the dash to turn it off. Then it came back on.. Another guy at an oil change place pressed a combination of butto More

by Budhabubba
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

April 22, 2021

Dealership Rating
Employee Rating

I waited 4 hours for a 2 hour job. Every time I checked they added another hour. Bad experience very unhappy with the service provided More

by Carol
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Apr 26, 2021

Sierra Toyota responded

Carol, I sincerely apologize for the extended wait for the last maintenance and I would like to make this up to you. Please call (520-515-1671) or email (servicemanager@sierratoy.com) so we can discuss. Thank you, Austin Fornof Service Manager

April 22, 2021

Dealership Rating
Employee Rating

Excellent service. Professional workers, and fair prices. Thanks again for all you do. Looking forward to our new car when it's delivered the end of April. More

by Albertcathyjokoester
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

April 14, 2021

Dealership Rating
Employee Rating

Those good folks at Sierra Toyota finished my recall repair in record time. They even gave me a ride to the Veternarian and back. Polite, and professional. More

by Crazyjoe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

April 13, 2021

Dealership Rating
Employee Rating

Everybody was good people the service was very nice I thank you for everything you have done for me that's why I bring my car to you to be serviced More

by Wendellakawimp@
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

April 10, 2021

Dealership Rating
Employee Rating

Out of state Prius owner who got my car in a jam involving a steep hill and a drainage ditch. Just needed to know the underside was okay. They were very helpful and sent me on my way with confidence More

by Robin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Humberto Pena

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