Mark Retherford
Mark Retherford at Sierra Toyota

Mark Retherford | Page 30

Service Advisor

Sierra Toyota

2596 East Fry Blvd
Sierra Vista, AZ 85635

Contact Me
not yet
rated
312 Reviews

Dealership Experience

5 yrs, 2 mos

Industry Experience

18 yrs, 3 mos

Languages Spoken

English English

not yet
rated

312 Reviews

Write a Review

312 Reviews of Mark Retherford

June 27, 2021

Dealership Rating
Employee Rating

They will keep my Prius on the road for 50 years because they care about me as a person not just a customer. More

by yv201104
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

June 25, 2021

Dealership Rating
Employee Rating

Brake and tire measurements were inconsistent with the Brake and tire measurements were inconsistent with the last service More

by blainesemail
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Austin Fornof , Humberto Pena

Jun 25, 2021

blainesemail responded

I have used Sierra Toyota since buying my vehicle new in 2007 for everything except after market rims. The experience has always been at least good with most excellent. This service the brake and tire measurements were inconsistent with the last service (my brake calibers grew). Austin the service manager did offer to let me bring the vehicle back in and remeasure with me in the bay, but since the tires are almost brand new and the brakes are well within limits I didn't bother. What does make one ponder is what else in the service checklist was skipped. I've always said if they actually do everything on the service checklist this is a great service deal, the question is which technician and if it is all getting done when you find inconsistencies after a service. I always compare my last service with the current service info provided...

June 25, 2021

Dealership Rating
Employee Rating

Always helpful and complete work on time. Prices are very good. More

by far50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

June 25, 2021

Dealership Rating
Employee Rating

Fast efficient service and no surprises. Customer service was great, as a loyal Toyota customer I feel fortunate that Sierra Vista has such a well run dealership. More

by Martin Avalon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

June 15, 2021

Dealership Rating
Employee Rating

Always helpful and friendly. I always get top-notch service. I have 2 Toyota vehicles and always feel I am getting valuable service and customer service. More

by JARHLR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Austin Fornof

June 06, 2021

Dealership Rating
Employee Rating

When I first entered the office I was treated with respect and courtesy. The experience that I received was outstanding. . They were great and professional. The service was excellent. More

by Mrandmrslbwatson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

June 02, 2021

Dealership Rating
Employee Rating

Outstanding service. Staff was very friendly and helpful. Service was fast, one hour for a complete service from the time I checked in to the time I left. Recommend Sierra Toyota for any service or repairs. More

by Diesel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: The lady at the cashier counter

May 29, 2021

Dealership Rating
Employee Rating

Good service good response good customer service they got me in and out quickly. Sorry no .more words. Sorry no more words. Sorry no more words. More

by Rick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Humberto Pena

May 29, 2021

Dealership Rating

We took our 2020 Highlander for the 10,000 mi. maintenance. I had questions, and Pablo was more than happy to help answer my questions. Great customer service! More

by meanzo
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

May 28, 2021

Dealership Rating
Employee Rating

Great service! Very fast and friendly. So glad my friends talked me out of going to any of the Lawley dealerships in Sierra Vista. Sierra Toyota by far the best in AZ More

by Val
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Humberto Pena

Dealership Inventory (127 Vehicles)

new 2026 Toyota Sienna car, priced at $54,485
2026 Toyota Sienna
new
Gray exterior
Automatic
All-wheel Drive
new 2026 Toyota Camry car, priced at $30,843
2026 Toyota Camry
new
Blue exterior
Automatic
Front-wheel Drive
new 2026 Toyota Tundra car, priced at $62,123
2026 Toyota Tundra
new
Gray exterior
Automatic
Four-wheel Drive
new 2026 Toyota Camry car, priced at $42,942
2026 Toyota Camry
new
White exterior
Automatic
All-wheel Drive
new 2026 Toyota RAV4 car, priced at $45,623
2026 Toyota RAV4
new
Gray exterior
Automatic
All-wheel Drive
new 2026 Toyota Camry car, priced at $40,730
2026 Toyota Camry
new
Dark Cosmos exterior
Automatic
Front-wheel Drive