Mark Retherford
Mark Retherford at Sierra Toyota
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Mark Retherford | Page 30

Service Advisor

Sierra Toyota

2596 East Fry Blvd
Sierra Vista, AZ 85635

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4.9
310 Reviews

Dealership Experience

3 yrs, 2 mos

Industry Experience

16 yrs, 3 mos

Languages Spoken

English English

4.9

310 Reviews

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310 Reviews of Mark Retherford

June 25, 2021

Dealership Rating
Employee Rating

Always helpful and complete work on time. Prices are very good. More

by far50
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

June 25, 2021

Dealership Rating
Employee Rating

Brake and tire measurements were inconsistent with the Brake and tire measurements were inconsistent with the last service More

by blainesemail
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Austin Fornof , Humberto Pena

Jun 25, 2021

blainesemail responded

I have used Sierra Toyota since buying my vehicle new in 2007 for everything except after market rims. The experience has always been at least good with most excellent. This service the brake and tire measurements were inconsistent with the last service (my brake calibers grew). Austin the service manager did offer to let me bring the vehicle back in and remeasure with me in the bay, but since the tires are almost brand new and the brakes are well within limits I didn't bother. What does make one ponder is what else in the service checklist was skipped. I've always said if they actually do everything on the service checklist this is a great service deal, the question is which technician and if it is all getting done when you find inconsistencies after a service. I always compare my last service with the current service info provided...

June 15, 2021

Dealership Rating
Employee Rating

Always helpful and friendly. I always get top-notch service. I have 2 Toyota vehicles and always feel I am getting valuable service and customer service. More

by JARHLR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Austin Fornof

June 05, 2021

Dealership Rating
Employee Rating

When I first entered the office I was treated with respect and courtesy. The experience that I received was outstanding. . They were great and professional. The service was excellent. More

by Mrandmrslbwatson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

June 02, 2021

Dealership Rating
Employee Rating

Outstanding service. Staff was very friendly and helpful. Service was fast, one hour for a complete service from the time I checked in to the time I left. Recommend Sierra Toyota for any service or repairs. More

by Diesel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: The lady at the cashier counter

May 29, 2021

Dealership Rating
Employee Rating

Good service good response good customer service they got me in and out quickly. Sorry no .more words. Sorry no more words. Sorry no more words. More

by Rick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Humberto Pena

May 29, 2021

Dealership Rating

We took our 2020 Highlander for the 10,000 mi. maintenance. I had questions, and Pablo was more than happy to help answer my questions. Great customer service! More

by meanzo
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes

May 28, 2021

Dealership Rating
Employee Rating

Great service! Very fast and friendly. So glad my friends talked me out of going to any of the Lawley dealerships in Sierra Vista. Sierra Toyota by far the best in AZ More

by Val
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Humberto Pena

May 24, 2021

Dealership Rating

Employees were very pleasant and professional. Fixed my issue and had me on my way. Will be going back for any other issues or maintenance. Thank you More

by 4MJMAHAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Austin Fornof

May 24, 2021

Dealership Rating
Employee Rating

The employees are always professional and take time to explain and answer any questions that you have. The facility is always kept clean in/out. More

by fivenerq@yahoo.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
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