Mark Retherford
Mark Retherford at Sierra Toyota

Mark Retherford | Page 30

Service Advisor

Sierra Toyota

2596 East Fry Blvd
Sierra Vista, AZ 85635

Contact Me
4.5
315 Reviews

Dealership Experience

5 yrs, 7 mos

Industry Experience

18 yrs, 8 mos

Languages Spoken

English English

4.5

315 Reviews

Write a Review

315 Reviews of Mark Retherford

July 07, 2021

Dealership Rating

Sierra Toyota's Service Department met my expectations. I expect and trust their superior service in taking care of my Toyotas' needed repairs since 1983. More

by BMCMURRAY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jared Pangus

July 04, 2021

Dealership Rating

Great first time service maintenance on new car 21 RAV4. Will use again on next scheduled service for my RAV4. Thanks for all you do. More

by dmanzano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

June 29, 2021

Dealership Rating
Employee Rating

They were very patient with an out of town client. They helped with my jack and a blown fuse. Very kind and friendly! More

by Barb42nr@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

June 27, 2021

Dealership Rating
Employee Rating

They will keep my Prius on the road for 50 years because they care about me as a person not just a customer. More

by yv201104
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

June 25, 2021

Dealership Rating
Employee Rating

Brake and tire measurements were inconsistent with the Brake and tire measurements were inconsistent with the last service More

by blainesemail
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Austin Fornof , Humberto Pena

Jun 25, 2021

blainesemail responded

I have used Sierra Toyota since buying my vehicle new in 2007 for everything except after market rims. The experience has always been at least good with most excellent. This service the brake and tire measurements were inconsistent with the last service (my brake calibers grew). Austin the service manager did offer to let me bring the vehicle back in and remeasure with me in the bay, but since the tires are almost brand new and the brakes are well within limits I didn't bother. What does make one ponder is what else in the service checklist was skipped. I've always said if they actually do everything on the service checklist this is a great service deal, the question is which technician and if it is all getting done when you find inconsistencies after a service. I always compare my last service with the current service info provided...

June 25, 2021

Dealership Rating
Employee Rating

Always helpful and complete work on time. Prices are very good. More

by far50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

June 25, 2021

Dealership Rating
Employee Rating

Fast efficient service and no surprises. Customer service was great, as a loyal Toyota customer I feel fortunate that Sierra Vista has such a well run dealership. More

by Martin Avalon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

June 15, 2021

Dealership Rating
Employee Rating

Always helpful and friendly. I always get top-notch service. I have 2 Toyota vehicles and always feel I am getting valuable service and customer service. More

by JARHLR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Austin Fornof

June 06, 2021

Dealership Rating
Employee Rating

When I first entered the office I was treated with respect and courtesy. The experience that I received was outstanding. . They were great and professional. The service was excellent. More

by Mrandmrslbwatson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Austin Fornof, Robert Beyer, Emily Magana , Jared Pangus, Humberto Pena, Adam Valencia

June 02, 2021

Dealership Rating
Employee Rating

Outstanding service. Staff was very friendly and helpful. Service was fast, one hour for a complete service from the time I checked in to the time I left. Recommend Sierra Toyota for any service or repairs. More

by Diesel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: The lady at the cashier counter

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