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Mark Rezzano
Mark Rezzano at Ken Ganley Ford Parma

Mark Rezzano | Page 14

Sales Consultant

Ken Ganley Ford Parma

8383 Brookpark Rd
Parma, OH 44129

Contact Me
4.9
226 Reviews

Born and raised in East Cleveland. Graduated from St Joseph High School and attended Lakeland College. Have 3 beautiful children, Isabella, Vince, & Liliana. Enjoy playing cards, watching sports, and spending time with my children. My focus is to earn customers trust and create a no pressure environment, along with making all customers happy with their experience and of course their vehicle.

Dealership Experience

11 yrs, 11 mos

Industry Experience

24 yrs, 11 mos

Languages Spoken

Spanish Spanish

4.9

226 Reviews

Write a Review

226 Reviews of Mark Rezzano

February 02, 2023

Dealership Rating
Employee Rating

I was greeted by Mark with sincerity as I walked into Ken Ganley West for the first time. The experience was smooth throughout and was able to get me taken care of at a good pace. I would recommend them to More

by kenauvil
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nick Feruito

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Feb 03, 2023

Ken Ganley Ford Parma responded

Congratulations on your new vehicle! We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 02, 2023

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Employee Rating

The salesman hung up on me when I told him I wasn’t buying a car. More

by Kaleigh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Nick Seminatore

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Feb 06, 2023

Ken Ganley Ford Parma responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

February 02, 2023

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Employee Rating

Customer service is a premium. Sales and financing. Staff were respectful, polite, and friendly. There was no high-pressure sale pitch, nor any condescending attitude. I got what I More

by C Yang
Recommend Dealer
Yes

Other Employees Tagged: Nick Feruito

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Feb 02, 2023

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

February 02, 2023

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Employee Rating

They were attentive to my needs and very accommodating. Were patient and answered multiple questions. More

by danadane821
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tracy Sapienza , Brandon Taylor-Mitchell

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Feb 02, 2023

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

January 18, 2023

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Employee Rating

It’s nice when you travel several hundred miles, and the vehicle is what the salesman said it is ! Thanks Glen from Indiana, More

by ruchrent
Recommend Dealer
Yes
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Jan 18, 2023

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.

December 31, 2022

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Employee Rating

Sold a car that immediately had issues and they didn't care. My sales rep.was constantly calling prior to sale but not after. Left message with manager no call back and service talked to me like I was 4 y More

by katierose1360
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dan Overman , Nick Seminatore

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Jan 05, 2023

Ken Ganley Ford Parma responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

December 22, 2022

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Employee Rating

I have not used them a lot but when I have the people have been great. I would definitely recommend this dealership! More

by DDOTTIUDELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Moga

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Dec 24, 2022

Ken Ganley Ford Parma responded

Hi Ddottiudell, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

November 18, 2022

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Employee Rating

Everyone Was helpful quick and easy, would go back to this Dealership again and refer them More

by N.demeter
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Nov 20, 2022

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

October 16, 2022

Dealership Rating
Employee Rating

Have been coming here for 25 years and love them. Never had any problems or complaints and would never go any where else. More

by sressedout
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: C.J. Overman, Nick Feruito

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Oct 17, 2022

Ken Ganley Ford Parma responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great customer service. We thank you for choosing Ken Ganley Ford West!

October 07, 2022

Dealership Rating
Employee Rating

People were friendly and professional. They went out of their way to match me with a good car that met my needs. The process was quicker and more efficient than other dealerships that I ha More

by Tilton44
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bolaji Adeyemi, Pam Koglman, Nick Feruito, Tracy Sapienza

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Oct 08, 2022

Ken Ganley Ford Parma responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford West, we look forward to having you as one of our valued customers for many more years to come!

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