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Mark Rezzano

Overview Reviews (236) Inventory (226)

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Mark Rezzano

Mark Rezzano | Page 18

Sales Consultant

Ken Ganley Ford Parma

8383 Brookpark Rd
Parma, OH 44129

Born and raised in East Cleveland. Graduated from St Joseph High School and attended Lakeland College. Have 3 beautiful children, Isabella, Vince, & Liliana. Enjoy playing cards, watching sports, and spending time with my children. My focus is to earn customers trust and create a no pressure environment, along with making all customers happy with their experience and of course their vehicle.

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4.9

236 Reviews

Overview Reviews (236) Inventory (226)

Dealership Experience

12 yrs, 5 mos

Industry Experience

25 yrs, 5 mos

Languages Spoken

Spanish

4.9

236 Reviews

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236 Reviews of Mark Rezzano

November 22, 2021

Dealership Rating

Employee Rating

Mark was professional and responded quick to all of my questions. I would recommend anyone looking for a car on their lot to work with Mark! questions. I would recommend anyone looking for a car on their lot to work with Mark! More

by Barry.T

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Nov 22, 2021 -

Ken Ganley Ford Parma responded

Barry, It's fantastic to hear that Mark provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Ganley Ford West!

November 21, 2021

Dealership Rating

Employee Rating

Very nice and I will recommend it to family and friends i had a great experience with the sales people and th we managers had a great experience with the sales people and th we managers More

by FREDZAYAS826

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Dan Overman, John Ruper , Daniel Walker

Nov 22, 2021 -

Ken Ganley Ford Parma responded

Hi, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!

November 04, 2021

Dealership Rating

Employee Rating

I was given quick and accurate and friendly service and do depend on my car do depend on my car More

by VincentR

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Bolaji Adeyemi, Pam Koglman, C.J. Overman, Austin Simpson , Omar Assad, Dave Moga, Ashley Neely, Brandon Taylor-Mitchell, Daniel Walker

Nov 04, 2021 -

Ken Ganley Ford Parma responded

It has been a pleasure serving you, Vincent. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ganley Ford West, we look forward to having you as one of our valued customers for many more years to come!

November 03, 2021

Dealership Rating

Employee Rating

Bolagi is fun to work with! Straight to the point and a great sales man! great sales man! More

by bdancy530

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Bolaji Adeyemi, C.J. Overman

Nov 04, 2021 -

Ken Ganley Ford Parma responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ganley Ford West. Thank you, and have a fantastic day!

October 26, 2021

Dealership Rating

Employee Rating

Bought car have problems took car back twice problems still not resolved very disappointed in dealership still not resolved very disappointed in dealership More

by gregcarley39

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Other Employees Tagged: Omar Assad, Dave Moga, Ashley Neely

Nov 12, 2021 -

Ken Ganley Ford Parma responded

Greg, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

September 14, 2021

Dealership Rating

Employee Rating

Customer service was very good. They were very creative in order to fit a car to our budget in order to fit a car to our budget More

by dan.hopkins

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Matt Palffy

Sep 15, 2021 -

Ken Ganley Ford Parma responded

Thank you for taking the time to write this review, Dan! Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Ganley Ford West are glad to have you as a customer.

September 11, 2021

Dealership Rating

Employee Rating

The service for my oil change, tire rotation and replacement of the antenna was excellent! I was informed of the time of repair and cost by representative. The service staff were friendly and courte replacement of the antenna was excellent! I was informed of the time of repair and cost by representative. The service staff were friendly and courteous. More

by laritahand7

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Dave Moga, Ashley Neely

Sep 12, 2021 -

Ken Ganley Ford Parma responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ganley Ford West, we look forward to having you as one of our valued customers for many more years to come!

September 03, 2021

Dealership Rating

Employee Rating

I have Been to this dealer many times I’ve bought five cars from them I was gray experience Mark Rizano has always treated me and my family with respect and has never try to push me beyond what I’ve asked cars from them I was gray experience Mark Rizano has always treated me and my family with respect and has never try to push me beyond what I’ve asked for More

by Michael.ruccio37

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Sep 03, 2021 -

Ken Ganley Ford Parma responded

Thank you, Michael, for your feedback on your recent visit to Ganley Ford West. We're glad to hear that Mark was once again able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

August 31, 2021

Dealership Rating

Employee Rating

I had a great experience at you're dealership, with an excellent salesperson and finance department. Thank you for great service I look forward to future purchases 😊 excellent salesperson and finance department. Thank you for great service I look forward to future purchases 😊 More

by renees7boys

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: John Ruper , Nick in the finance department

Sep 01, 2021 -

Ken Ganley Ford Parma responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Ganley Ford West!

Sep 07, 2021 -

Ken Ganley Ford Parma responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Ganley Ford West! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 19, 2021

Dealership Rating

Ganley was great to work with. The car business is a little rough right now because there are not many cars to choose from. Ganley Ford had three trucks to choose from and I was able to buy one of them. little rough right now because there are not many cars to choose from. Ganley Ford had three trucks to choose from and I was able to buy one of them. The whole transaction went very smooth. More

by MERSHFIRE

Verified Customer

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: John Ruper , Daniel Walker

Aug 19, 2021 -

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience! Congratulations on your new truck! We sincerely value your business and look forward to your next visit.

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