Mark Tower | Page 17

I scheduled a visit for a recall at this dealership. My friend originally scheduled this appointment for me for I thought he was able to drop off my car. He was not and I called the dealership three tim My friend originally scheduled this appointment for me for I thought he was able to drop off my car. He was not and I called the dealership three times to change the contact information to myself, it never happened. The advisor never called me about my recall, I got a text message that my car was ready and I showed up and the advisor did not talk to me for he was too busy. I would need to wait at least 45 minutes to an hour to pick up my car. I emailed the advisor to submit my Uber receipt for reimbursement. He has not contacted me back to confirm he received the Uber receipt. I emailed him on 9–20 3–2022. Poor customer service and follow up. I know it was a basic recall repair but I would expect a little bit more from Mercedes More

by Marguerite Fisher Hansen Verified Customer Verified Customer

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I had a wonderful experience. This was my second service appointment with Mark. He is always meets me at his desk, acts professional, friendly, and positive. He is always respect This was my second service appointment with Mark. He is always meets me at his desk, acts professional, friendly, and positive. He is always respectful of my time. He offered a lovely waiting area with coffee and snacks. When the my car was ready, he found me in the hallway, returned my car key with a big smile and wished me a good day. More

by Vera Verified Customer Verified Customer

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Friendly and expert service. And finally all the road construction nearby is finally done. We’ve been customers for years. And finally all the road construction nearby is finally done. We’ve been customers for years. More

by RAEHANSEN Verified Customer Verified Customer

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Great experience with service department car was washed and problem seems to be fixed.I will be back and problem seems to be fixed.I will be back More

by FAHEYPJ69 Verified Customer Verified Customer

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Service representative Mark Tower is definitely the go-to guy for coordinating all of your Mercedes Benz needs. He’s very communicative throughout the whole process. Tyson-Mercedes E43 AMG guy for coordinating all of your Mercedes Benz needs. He’s very communicative throughout the whole process. Tyson-Mercedes E43 AMG More

by TYSON.FORTNER503 Verified Customer Verified Customer

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I think they’re very professional very caring people and eager to help you Kind people eager to help you Kind people More

by COACHEARL34 Verified Customer Verified Customer

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Service center is great and sales people are kind, even though I didn't buy the car that I looked at. though I didn't buy the car that I looked at. More

by KimHJ Verified Customer Verified Customer

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your service and attitude toward customer is always top notch! I recommend you as much as it comes up to do so! notch! I recommend you as much as it comes up to do so! More

by ALAN37 Verified Customer Verified Customer

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The staff went overboard to provide excellent service. They kept us informed every step of the way and our car runs great. They get my highest recommendation. They kept us informed every step of the way and our car runs great. They get my highest recommendation. More

by JIMDEBRULER Verified Customer Verified Customer

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Excellent repair first time. Fair price for dealer. Friendly people. Thank you very much Mark Fair price for dealer. Friendly people. Thank you very much Mark More

by WOLFSONS Verified Customer Verified Customer

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