Mark Tower | Page 18

Excellent repair first time. Fair price for dealer. Friendly people. Thank you very much Mark Fair price for dealer. Friendly people. Thank you very much Mark More

by WOLFSONS Verified Customer Verified Customer

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I had a really pleasant time buying the S580 from Portland Mercedes. It was an excellent process. Portland Mercedes. It was an excellent process. More

by JOHNNY.DO66 Verified Customer Verified Customer

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Made an appointment but when the car was delivered to them it took 3 days before anyone looked at the car Was a problem then had to wait another week to get the parts Ps if they would have looked at them it took 3 days before anyone looked at the car Was a problem then had to wait another week to get the parts Ps if they would have looked at on time would have saved a week They need more service people More

by DON80 Verified Customer Verified Customer

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Management was accommodating and service advisor excellent getting the job done expeditiously. We like to take our Mercedes to your dealership to be serviced. excellent getting the job done expeditiously. We like to take our Mercedes to your dealership to be serviced. More

by hildegard Verified Customer Verified Customer

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Another excellent service job. Done on time and performed correctly. Will definitely return. Thanks Marv Done on time and performed correctly. Will definitely return. Thanks Marv More

by WOLFSONS Verified Customer Verified Customer

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This is the second time I have been into this dealership where my car was returned to me and the service was incomplete. By that specifically I mean that my dashboard had not been reset after my oil change. where my car was returned to me and the service was incomplete. By that specifically I mean that my dashboard had not been reset after my oil change. Both times, the Service rep couldn't find anybody to do this, commented that they had to look it up on Google and do it themselves, and implied that it wasn't something they normally did, even though I have been going there for years and had never before that had an issue. When service is done, the dashboard should be reset, the service light and other features of warning. I also did not receive a reminder, I called in personally and was rerouted through service scheduling to confirm my appointment. It also took me over a month to get in to get service. I also had to call two times and emailed the service manager to get a return call back to set up an appointment. Clearly, there are glitches between calling in to set a service appointment, how non-Mercedes cars are treated by your service center and the efficiency, or lack there of, in terms of information and service in the service department. Points given for sending out a request for feedback. I really mean that. I do appreciate that. I would love to see things get ironed out in the service department so that I can once again feel confident in bringing my car to this dealership More

by Deborah Ivanoff Verified Customer Verified Customer

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Professional, great service for a good price. Highly recommend them to service your Mercedes-benz Highly recommend them to service your Mercedes-benz More

by Santims Verified Customer Verified Customer

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Service was done on time. Issue with thermostat was resolved by replacement of defective part, under warranty. Several other recall issues were also taken care of at same tim Issue with thermostat was resolved by replacement of defective part, under warranty. Several other recall issues were also taken care of at same time. All work was explained and loaner vehicle was provided. Always a pleasure doing business with MBZ of Portland. More

by CBRUNEAU Verified Customer Verified Customer

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It is less than what would be considered the worst ever in every category- customer service, efficiency, work completed in a timely manner, not returning calls - very poor communication and lack of qualifi in every category- customer service, efficiency, work completed in a timely manner, not returning calls - very poor communication and lack of qualified technicians are just a few of the many categories they are lacking and unacceptable More

by SANDERSDANJILL Verified Customer Verified Customer

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I had my car in to have the interior detailed. I asked that the glove box and trunk not be cleaned as both are full. For the first time I used the shuttle service which went quite smoothly. Bu I asked that the glove box and trunk not be cleaned as both are full. For the first time I used the shuttle service which went quite smoothly. But, when I was picked up following the detail work, I discovered that my car, without my knowledge or agreement, was used to hall a large box that filled my already full trunk. So large that they had to put the read seats down. Among other items in the trunk was a $2,500 antique Persian Rug. I am not at all pleased with this. I'm also wondering if customers cars are routinely used as delivery vehicles? Also, every time I have my car serviced the seat is repositioned and then not returned to where I had and want it. Sometimes, radio stations are changed and left on the changed setting. This just seems inconsistent. Kenneth Andert More

by KLAANICCA Verified Customer Verified Customer

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