Marla Keenan | Page 3

Amazing experience. I am a leaser of Ford and have been loyal of the Ford and Lincoln brand. I have had other cars as well such as Jeep, Mini, & Chevy over the years as I am a leaser of Ford and have been loyal of the Ford and Lincoln brand. I have had other cars as well such as Jeep, Mini, & Chevy over the years as well. Ford makes beautiful machines with probably the best technology out there amongst its competitors. Safety features and a lot of tech are now standard features which is really a best foot forward for Ford in my easy. Let's face it we all really do not think about worst care scenario until it happens. I prefer to be proactive rather than reactive, personally. I always make sure that I get something fast, safe, and love technology. Maplecrest has 2 locations in NJ and besides a very friendly staff (Frank (Sales), David (Operations Manager), and Maria (Finance) are all amazing and always get me in and out and provide me the exact vehicle that I request at the price I negotiated, no surprises. I have a lot of patience for most things in life but haggling is not one of them. I make it clear that I want what I want and I do not want any surprises. They never let me down and are on point 100% of the time. Obviously sometimes things happen beyond the dealerships control like issues from the factory which happens from time to time with any manufacturer and their service department rocks as well. I apologize for not knowing their names but honestly I rarely ever have an issue and the car is in and out. So far the cars all leased from the 2 Maplecrest dealerships 2005 Lincoln MKX limited, 2008 Lincoln MKX Limited, 2011 Ford Edge Sport, 2015 Ford Edge Sport, & 2019 Ford Edge ST. I send everyone I know there and they all couldn't be happier with their decision. More

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Great Experience !!! Always the best , good deal , easy purchase, is the place to go. Dave V. and Marla make everything easy and simple. I will be there for all cars needs Always the best , good deal , easy purchase, is the place to go. Dave V. and Marla make everything easy and simple. I will be there for all cars needs. More

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The buying experience was great . I did shop around and found the people at Maplecrest a pleasure and I got the best price. This is my second vehicle bought there in the last 2 years. I did shop around and found the people at Maplecrest a pleasure and I got the best price. This is my second vehicle bought there in the last 2 years. More

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Great Experience! When we arrived we were greated promptly by Olivia. She had the cars we were looking at out front and started. Not only was she professional but she When we arrived we were greated promptly by Olivia. She had the cars we were looking at out front and started. Not only was she professional but she was great with our three year old daughter. We recommend Maplecrest to anyone looking to purchase a car! -Jared, Allison, and Davina More

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2018 Explorer experience James is a consummate professional who goes that extra mile to get the car of your choice. He knows the Ford line and can speak to their inner workin James is a consummate professional who goes that extra mile to get the car of your choice. He knows the Ford line and can speak to their inner workings where and when you have questions. The products are terrific and the folks behind him all work towards the common goal to get you what you're looking for. I have now purchased several cars through him and look forward to working with him and the dealership in the future More

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Very reasonable place to do business I must say overall a great dealership. I feel they were very reasonable and accommodating to do business with. Olivia was by far an integral par I must say overall a great dealership. I feel they were very reasonable and accommodating to do business with. Olivia was by far an integral part of my truck buying process. Very polite, professional and easy to deal with. She presented what I thought were very viable options to my requests. I will certainly return and hopefully deal with Olivia again when the time comes to replace my other car. Overall, a very positive experience purchasing my vehicle from MapleCrest More

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Dishonest, Rude and Unprofessional! My experience with Bill and Maplecrest Ford was terrible. Let's start with my initial contact with Marla. When reaching out to confirm whether the 201 My experience with Bill and Maplecrest Ford was terrible. Let's start with my initial contact with Marla. When reaching out to confirm whether the 2016 Ford Escape would be able to be upgraded to Apple CarPlay she confirmed in WRITING that it would be done. When working with my sales person Bill, the story changed and that was not the case. Dishonest. When dealing with Bill, he's your best friend up until you put your deposit down on the car. After that it's I'm busy or we're busy or you need to get here at "X" time other wise I have other clients blah blah blah. I live over an hour away from this dealership and they make 0 accommodations. They close at 8PM Monday - Thursday. 8:01PM. Friday it's 6PM. 5:59PM You're kicked out the door. During my whole car shopping experience with other dealerships I've had sales people and their managers work with me even an hour AFTER they closed. When negotiating with Bill, you CONSTANTLY have to follow up with him on EVERY aspect of the car. They do not budge off their prices and KBB / NADA had this car below with their asking price. Why? I don't know considering they got the car at an auction for dirt cheap. When test driving the car i noticed the tires had very little tread left. Bill said "Oh these are pretty low I can't imagine these not getting replaced through the CPO program." After the CPO "Oh they're fine." I ended up having to fight for the 2 tires to be replaced in the front. When we put the deposit down on the car, I confirmed with him saying "Hey, I better not see any extra charges on this vehicle ESPECIALLY Vin Etching." Bill's response, "Oh we don't do that here." Cool, I'm thinking this is a straight forward dealership. After Bill and I settle on a price and tires, I keep getting, we're very very very busy response to any question I asked Bill. Why does it matter that you're busy?? I'm a customer, I should receive basic customer service regardless of how "Busy" they are. Every dealership I went to was "busy" but I was never talked to like that by any of them. I specifically asked in WRITING, hey, can you add the USB Module for the Apple Car Play and the Cargo Cover to the price of the car? This cost is roughly $200 and I didn't care to negotiate as it was so cheap. When arriving at the dealership to sign the paperwork, you're met with the most rude Finance Manager. After sitting in over an hour and a half of traffic, Marie was flat out yelling at us that we were late by a half hour. Even when Bill was asking us questions, Marie flat out snapped at Bill to leave the room so we can sign this paperwork. You would think since they're so busy they do a lot of paperwork and it would be accurate? Nope. EVERY Piece of documentation was wrong and she had to reprint 3-4 times because I kept catching errors like wrong address, wrong name, wrong email etc. I have no idea how she maintains a job there. While she was reprinting the documents she was getting frustrated and started yelling anymore "Wow this has been such a long day". She tells us to sign a document that says we understand this car had Vin Etching. I said hold on, we didn't want vin etching. She said don't worry it's already included in the price. When looking at the price I noticed it was $200 higher than the asking. So I figured oh this must be the Apple Car Play module and Cargo Cover. When we got out of the awful Finance experience we met Bill and here I'm expecting the basic delivery process. NOPE! I was SHOCKED. You just get the here are your keys enjoy the car. Okay, I figured its been a long day and they're closing in 5 minutes so maybe he doesn't want to be bothered with the delivery process. So I take the keys and I ask, hey where is the Car Play module and Cargo cover. He said, "You asked for that?" I said yes and I just paid full price for it that's why the car is $200 more. He goes Marie didn't put it into the deal and that $200 is for Vin etching. I'm like what?!?!?!?! I didn't want Vin etching nor did I ask for it. His response was "well you got a good deal on the car anyway so why does it matter?" WHAT DEAL!?!? I paid ASKING PRICE! All I wanted was good service, the tires to be replaced and I was willing to put for the accessories myself! Instead they snuck in Vin etching which in 2018 NOBODY USES. NO INSURANCE COMPANY GIVES YOU A DISCOUNT BECAUSE YOU HAVE IT. ITS PURE PROFIT FOR THE DEALERSHIP! I said okay fine. You're dishonesty will earn you a negative review. Bill's response was well if you're unhappy with the deal and you're going to say that then you can just leave. I did just that didn't look back. Pathetic tactics, poor service, and lack of concern of customer requests earned this dealership their review. There are much better dealerships out there, why waste your time with this one? OH and the car was filthy from the inside. I ended up having to revacuum everything to make it look presentable. I also asked them to hold the license plates so that we can have someone screw it in for us. Guess what, they mailed it to us and had do it ourselves because they knew they acted unethically. More

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Excellent people James, Marie, Donna, and Marla were fantastic! Couldn’t be happier! They made time for me and were excellent to work with. Would come back again. James, Marie, Donna, and Marla were fantastic! Couldn’t be happier! They made time for me and were excellent to work with. Would come back again. More

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Honest, Honest and Honest Amazing experience, best prices. I called up and got an amazing quote , too goog to be true and they stick ti what they say. Micky was my guy. Very st Amazing experience, best prices. I called up and got an amazing quote , too goog to be true and they stick ti what they say. Micky was my guy. Very staright forward and honest. Helped me out with the whole process where all I had to do was sign and drive the car from Maplecrest. Great job guys. More

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Love everyone there...I got an amazing car with great people Very nice team and friendly staff .....I'm a happy mustang gt owner now. I will recommend this team to anyone anytime and anywhere. Come and try them Very nice team and friendly staff .....I'm a happy mustang gt owner now. I will recommend this team to anyone anytime and anywhere. Come and try them out..you wont be dissatisfied;-) More

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