Marlena Anzalone

Executive Volkswagen was very accommodating to my appointment needs my car looked spectacular when I got it back! appointment needs my car looked spectacular when I got it back! More

by RENERUGGIERO55 Verified Customer Verified Customer

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Continuous issues with my CERTIFIED PREOWNED vehicle. Already had to bring it in twice for repairs; they tried to blame a PIECE OF POPCORN for somehow breaking the vent clip off underneath the seat. Popc Already had to bring it in twice for repairs; they tried to blame a PIECE OF POPCORN for somehow breaking the vent clip off underneath the seat. Popcorn that wasn’t there when the issue first started, and when it was diagnosed by the dealer the first time. Yet. When I brought in for the repair a week later, they now tried to blame a couple kernels of popcorn my daughter had spilled 2 days prior. Guess she time traveled back in time. And the popcorn somehow has enough force to break off a clip….. Now having SIGNIFICANT GPS issues. Made an appt for 1.5 weeks after it started (which was the same day the returned the car to me after the vent clip repair…. Maybe the timing is just a coincidence) and dynamic signs issues. Was told it would need a day. My ride wasn’t able to pick me up, and I have a CHILD. Oh, and this is a car I pay for…. When I called to ask about a loaner, I’m told there’s a “months long” waiting list…. Odd, since I just got a loaner without issue 2 weeks ago. Apparently I should just keep driving a car with significant location issues, or just walk from Seymour to north haven daily to bring my daughter to school, or pay for Uber/lyfts. All while still paying for the car I bought as a CERTIFIED PRE OWNED. The dynamic signs issue beeps and dings constantly. Extremely distracting and dangerous while driving. And no way to turn it off. The service manager? Great question. Completely inaccessible; never there to speak to in person or on the phone. What. A. Mess. More

by Wilbs137 Verified Customer Verified Customer

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Always excellent service at Executive Volkswagen. Consistently professional and helpful (Skip Tyler to name a few). Much appreciated. Consistently professional and helpful (Skip Tyler to name a few). Much appreciated. More

by INGIBEAR101 Verified Customer Verified Customer

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Marlena is the one of ultimate best and informative customer service agents that I’ve ever had the pleasure of working with! She is an asset to the Executive VW TEAM! Dave Iannone -Milford customer service agents that I’ve ever had the pleasure of working with! She is an asset to the Executive VW TEAM! Dave Iannone -Milford More

by DAVIDIANNONESR Verified Customer Verified Customer

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Service department is thorough, I appreciate having a video and explanation of work done. This visit Collin was my service advisor and I enjoyed hearing his enthusiasm for his position at Executive and f video and explanation of work done. This visit Collin was my service advisor and I enjoyed hearing his enthusiasm for his position at Executive and for Volkswagen vehicles! More

by rdmoore5 Verified Customer Verified Customer

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The staff was good and very understanding during my visit at the dealership. I had some maintenance service done . at the dealership. I had some maintenance service done . More

by spacestar Verified Customer Verified Customer

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Service is great. I was out in 15 minutes. The customer service was fantastic. I could not recommend their service department more. I was out in 15 minutes. The customer service was fantastic. I could not recommend their service department more. More

by MLEONE70 Verified Customer Verified Customer

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Scheduling an appointment was easy, service was quick, communication was great, and I appreciated the video sent showing the work that was done to my vehicle. I am happy with my experience and will be bac communication was great, and I appreciated the video sent showing the work that was done to my vehicle. I am happy with my experience and will be back. More

by Kerrypirraglia Verified Customer Verified Customer

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It’s always a pleasure to work with the Executive VW team. It’s easy to schedule appointments and the techs and front desk staff explain everything so that I can understand. team. It’s easy to schedule appointments and the techs and front desk staff explain everything so that I can understand. More

by juliedougherty06 Verified Customer Verified Customer

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Skip was very nice and pleasant. Very helpful and didn’t mind that it was a fleet vehicle that he had to call for approval. I would definitely go there again. Very helpful and didn’t mind that it was a fleet vehicle that he had to call for approval. I would definitely go there again. More

by Jennifer.travis Verified Customer Verified Customer

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