Marshall Guffy

Great transaction from start to finish. This is our third Subaru transaction with Heuberger and we bought a 4th used care there, also. This time, I did almost everything online, which was r This is our third Subaru transaction with Heuberger and we bought a 4th used care there, also. This time, I did almost everything online, which was really nice. Jim Adams answered all my questions via email and text and got the order process started, and was great to work with in the dealership. I've worked with Marshall before; he checked in to say hi, too. We worked with Buzz again as well, and he makes the process go as fast as he can, which was great. We'll go again when my lease is up. More

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Second time Heuberger Subaru customer, and Jim Adams took excellent care of us again. Great communication and flawless execution of my pre-order Outback. Highly recommend! excellent care of us again. Great communication and flawless execution of my pre-order Outback. Highly recommend! More

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We are return/continuous customers. Always great service and best prices, just ordered our 4th Subaru Outback win 12 years from Heuberger Subaru. Just ask for John Watt and Marshall G Always great service and best prices, just ordered our 4th Subaru Outback win 12 years from Heuberger Subaru. Just ask for John Watt and Marshall Guffey in the internet dept! Highly Recommend!! More

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My wife and I are in the market for a new vehicle. We travel the country since I'm a 100% disabled combat veteran and my wife is a travel nurse fighting covid all across the country. We finally found the travel the country since I'm a 100% disabled combat veteran and my wife is a travel nurse fighting covid all across the country. We finally found the perfect combination of what we were wanting and after reaching out to them we were told that they don't sell to out of state customers. We literally live in hotels going city to city helping hospitals that are critically understaffed and because of it this dealership won't take our money to buy a new vehicle. Unbelievable was an understatement. More

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Jim did a great job putting us in the perfect Subaru for us! Thanks Jim! We love our new Subaru Outback and we'll definitely be back! us! Thanks Jim! We love our new Subaru Outback and we'll definitely be back! More

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I had a good experience. I am being bombarded after the purchase to leave a review. My experience was fine. It was nothing extraordinary. I believe if a business wants a 5 star review then they should go a purchase to leave a review. My experience was fine. It was nothing extraordinary. I believe if a business wants a 5 star review then they should go above and beyond to earn a 5 star review. My experience was fine. I got a good price and everyone was friendly. But no one has provided any service or experience that was above and beyond. The reason I chose this dealership is because of price. I got the price I wanted, so I'm happy. If you truly want a 5 star review and want to be held to higher standards, then I suggest you exceed expectations instead of only meeting them. More

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Hueberger is a fine, competent dealership with many competent people. In spite of needing much larger facilities everything runs very smoothly. Our new Forester Touring is a very fine car and prepare competent people. In spite of needing much larger facilities everything runs very smoothly. Our new Forester Touring is a very fine car and prepared exceptionally welk More

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Some responses, NO RESULTS! I have contacted this dealership several times, and also Subaru of America twice, to get information on how to display the Media Access Code (MAC) Add I have contacted this dealership several times, and also Subaru of America twice, to get information on how to display the Media Access Code (MAC) Address for the Starlink unit in the 2019 Impreza we purchased at this dealership. Subaru of America basically stonewalled my requests. Heuberger Motors has intercepted one request I directed to a specific individual (Abby Stell) I felt was most likely able to provide the requested information, and redirected my request to other individuals, none of whom have been able to provide the requested information. More

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Thank you Marshall Guffy for excellent customer service! My husband and I were dissatisfied with two things: first, the hard sell from finance and sales on the purchase of the extended warranty when we bough My husband and I were dissatisfied with two things: first, the hard sell from finance and sales on the purchase of the extended warranty when we bought our used Subaru Crosstrek. Second, the lack of service when we needed to get a missing cargo cover replaced. I also had a complaint about the Heuberger Subaru finance department since I was given incorrect information when I contacted them about canceling the extended warranty. However, we have nothing but praise for Marshall Guffy. He is very honest and provided excellent customer service in helping us to cancel the contract. My husband and I will return to Heuberger Subaru because of employees like him who stand behind the reputation of this dealership! More

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I went in for an oil change on my 2017 Outback and was ready to see what my options were for leasing another Outback. All of the staff were extremely friendly and accommodating to my needs! Sterling had e ready to see what my options were for leasing another Outback. All of the staff were extremely friendly and accommodating to my needs! Sterling had exceptional knowledge of the 2020 Outback and was very diligent in getting the paperwork taken care of as well as super patient with me. Thank you so much for the wonderful experience and I love driving my new car around! More

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