Martin Silva | Page 3

Scheduled service, trailer it in, 2016 civic turbo, already knew what the problem was, needed head gasket replacement diagnosed previously by HK. $3800. Crappy design motor Get an update, turbo is dis already knew what the problem was, needed head gasket replacement diagnosed previously by HK. $3800. Crappy design motor Get an update, turbo is disintegrated, need a new one 3200 additional, agreed to pay the $7,000 hesitantly. The technician digs deeper into the motor, supposedly finds shavings in the oil, was told not feasible to rebuild, need a new engine $15,000 used $17,000 new. Car's not worth it, told the service advisor to pack up ALL my parts and put them in the trunk, get it off the lift because I know they're busy. He agreed right thing to do. Came in the next day to buy a new car, (service advisor's day off paperwork wouldn't be ready till the next day per email ). Talk to a salesman which showed me my car on the rack still. Engine parts strewn across the floor, decided right then and there I wasn't buying a car from them. Showed up the next day paid the $1,700 to get my car. Go to my car wait for the tow truck, look for my parts in my car, no parts, went back inside and demanded my parts for my car, it came here as a full car it's leaving as a full car. Service advisor scampered around trying to find my parts which were laying on the floor still. Ask for my ignition coils, service technician must have them locked in his toolbox per service advisor, along with the crank pulley? serpentine belt tensioner? Carporter not the service tech he went and hid from me, had to box them all up for me of what we could find, most definitely still missing parts. Granted maybe the motor is toast, but to throw your car out the back door with no care, per my Instructions. I'm glad I didn't buy a new car from there, only if I could of saved the other seven people that I sent there that bought new cars from a seedy dealership. Still pissed More

Report | Print

I had a great experience leasing my new vehicle with Courtney Graves. She was helpful and answered all of my questions. I went in expecting to purchase a used car and after Courtney showed me all the nu Courtney Graves. She was helpful and answered all of my questions. I went in expecting to purchase a used car and after Courtney showed me all the numbers we determined a lease was a better fit for me. She made the process easy enjoyable More

by heather.ramirez02 Verified Customer Verified Customer

Report | Print

Help me out with the recall and described what was done. Did a good job thanks. Did a good job thanks. More

by sippyale Verified Customer Verified Customer

Report | Print

The service department is great! The salesman’s are always friendly when they’re also The salesman’s are always friendly when they’re also More

by dsecler760 Verified Customer Verified Customer

Report | Print

They do a thorough inspection on each car brought in and provide an objective evaluation and categorization of needed repairs. When the list is long for an older car, it can be daunting, so some more detail provide an objective evaluation and categorization of needed repairs. When the list is long for an older car, it can be daunting, so some more detail or guidance on choosing what to get repaired would be helpful, especially when dealer prices are premium for repairs. The waiting area is comfortable and courtesy shuttle is available. More

by TABENSON Verified Customer Verified Customer

Report | Print

Very fast and efficient service we got out real quick with no hassle whatsoever yup with no hassle whatsoever yup More

by Emily Verified Customer Verified Customer

Report | Print

Very kind and helpful the service was amazing and very fast Thank you honda 😊!! Thank you fast Thank you honda 😊!! Thank you More

by flawless403 Verified Customer Verified Customer

Report | Print

Very helpful even when your service guy is busy, another will step right up to help you. will step right up to help you. More

by webehere Verified Customer Verified Customer

Report | Print

Kevin answered all of my questions when ever I called to check on my van. check on my van. More

by iamdivajen Verified Customer Verified Customer

Report | Print

Great job Getting our new van did almost everything over the phone. Thank you for your service the phone. Thank you for your service More

by ellenwaltz Verified Customer Verified Customer

Report | Print