Marty Capici | Page 2

Overcharged and sold me services I did not need. I brought my 2019 truck there to look at the front camera. They diagnosed it as needing a new front camera and a new video processing module. The I brought my 2019 truck there to look at the front camera. They diagnosed it as needing a new front camera and a new video processing module. They quoted that at $3,112 to fix it. I had an extended warranty that Dover Chevy wanted to charge almost $1,200 more than what the warranty would cover. I ended up going to Banks Chevy to have them diagnose the issue and provide a quote. They updated the software for video processing module and replaced the front camera for a total of $971, of which I only paid my deductible for the warranty. The camera system works great now. Dover Chevy also wanted to charge $502 for the front camera, but that part only cost $177 at Banks Chevy. Dover Chevy also said my front brakes were at 3-4mm and needed to be replaced at a cost of $938. I had Banks Chevy look at them and I was told there was 6mm remaining and that they did not need to be replaced. It is very clear that Dover Chevy was trying to take advantage of me so they could make some extra money. Jennifer Ryan was fine to deal with and the one star is not for her customer service. The one star is for the service manager, Rich, who I spoke to multiple times trying to figure out the issues and why it cost so much. Unfortunately, Rich doesn’t have a profile on here so I cannot leave the one star review for him. More

by Craigpforrest Verified Customer Verified Customer

Print

Easy to deal with. They understood my needs. Love the employee ownership aspect. Not pushy or working to make you buy what you dont need They understood my needs. Love the employee ownership aspect. Not pushy or working to make you buy what you dont need More

by r_petrucci Verified Customer Verified Customer

Print

They done a very good job on locating my New Truck. They all were nice and pleasant. Would like to thank them all for my purchase. They all were nice and pleasant. Would like to thank them all for my purchase. More

Print

Tom was great. It was a very quick and easy transaction. He was friendly and very professional. Had a great knowledge of the products. It was a very quick and easy transaction. He was friendly and very professional. Had a great knowledge of the products. More

Print

I went to Dover Chevy in hopes of finding a vehicle that better suit my needs for my life right now and had more safety features. I had a budget I had to stay on, and had a type of vehicle I was looking for better suit my needs for my life right now and had more safety features. I had a budget I had to stay on, and had a type of vehicle I was looking for. Michael Martin did a wonderful job being honest, staying as close as he could to my budget, and trying to fit all my needs in one vehicle. Very Thankful for him and his team for all their help! My family and I have been going here for quite some time now and wish to continue on doing so in the future. Thanks again Dover Chevy! More

Print

Friendly, thorough and respectful of the clients needs. Able to answer questions and provide guidance. Able to answer questions and provide guidance. More

by ajgolini Verified Customer Verified Customer

Print

Best experience I've had buying a car. 10/10 I recommend this place greatly. Ask for Tom. He's a gem. 10/10 I recommend this place greatly. Ask for Tom. He's a gem. More

Print

Awesome and professional people and process made me feel like family. I have always been a Ford guy, Dover Chevrolet gave me a great deal package, and I have switched from Ford to Chevrolet. My sales pers like family. I have always been a Ford guy, Dover Chevrolet gave me a great deal package, and I have switched from Ford to Chevrolet. My sales person Michael Martin was excellent in knowledge, and personal experience, along with helping me set up everything and switching my insurance. I would recommend this salesperson and this location to all my family and friends. More

Print

Clean and quiet facility. Served quickly after I arrived, and the service was provided in a very timely fashion. Served quickly after I arrived, and the service was provided in a very timely fashion. More

by BONICAAALEXANDER Verified Customer Verified Customer

Print

They were all amazing. Made it easy and would recommend them to everyone. I will continue my future purchases with them. Made it easy and would recommend them to everyone. I will continue my future purchases with them. More

Print