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Marvin Orellana
Marvin Orellana at Sierra Chevrolet of Monrovia

Marvin Orellana

Service Advisor

Sierra Chevrolet of Monrovia

1450 S Shamrock Ave
Monrovia, CA 91016

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4.7
127 Reviews
4.7

127 Reviews

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127 Reviews of Marvin Orellana

June 21, 2025

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Employee Rating

Marvin is knowledgeable and is very helpful. Great service rep and the speed of the oil was quick. More

by PHILLIPCHONG
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Recommend Dealer
Yes
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June 01, 2025

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very diffcult to communicate with service rep . had to call several times. to finally get answers More

by POPEYEMONTANEZ
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jun 02, 2025

Sierra Chevrolet of Monrovia responded

Thank you for sharing your experience. We understand your concerns regarding the difficulty in reaching your Service Representative and the lack of timely communication. At Sierra Chevrolet, we aim to keep customers informed and accessible throughout the service process. Your feedback is important and will be reviewed by our team. If you'd like to discuss this matter further, we welcome you to reach out. Sincerely, The Sierra Chevrolet Team

June 01, 2025

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yes, the service is good, they do not hit you with a lot of add on. only service that you need. More

by GEORGEEWHITE
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Recommend Dealer
Yes
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Jun 01, 2025

Sierra Chevrolet of Monrovia responded

Thank you for your feedback, George! We're glad to hear that you found the service at Sierra Chevrolet to be good and appreciated our straightforward approach. We strive to provide only the necessary services to our customers. If you need anything else or have further questions, feel free to reach out. We look forward to assisting you again! Sincerely, The Sierra Chevrolet Team

May 16, 2025

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Very clean and quiet waiting area. Will be choosing this location for service in the future. More

by KERI_TRINH
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 16, 2025

Sierra Chevrolet of Monrovia responded

Thank you for your review, Keri! We're thrilled to hear that you enjoyed our clean and quiet waiting area at Sierra Chevrolet. We look forward to serving you for your future service needs. See you next time! Sincerely, The Sierra Chevrolet Team

May 16, 2025

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Thank you for the excellent service. The service rep was excellent and I like the renovated service waiting area. More

by BJEFFERSON365
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 16, 2025

Sierra Chevrolet of Monrovia responded

Thank you for your kind words! We're thrilled to hear that you had an excellent experience at Sierra Chevrolet. We appreciate your feedback on our service rep and are glad you enjoyed the renovated waiting area. We look forward to welcoming you back next time! Sincerely, The Sierra Chevrolet Team

April 25, 2025

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Always prompt and professional, providing excellent service and making me feel at ease and safe. More

by ATOROSIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Samantha Peinado, Tanya Ruiz, Joe Jimenez, John Twiford

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Apr 26, 2025

Sierra Chevrolet of Monrovia responded

Thank you for your kind words! We’re thrilled to hear about your positive experience at Sierra Chevrolet. Our team strives to provide excellent service and make our customers feel comfortable. We look forward to welcoming you back for your next visit! Sincerely, The Sierra Chevrolet Team

April 24, 2025

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I called and got right in and waited for my Blazer & was done in 2-1:2 hrs I was very happy More

by Sandra Ballantyne
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Workmanship
Service Time
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Recommend Dealer
Yes
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Apr 24, 2025

Sierra Chevrolet of Monrovia responded

Thank you, Sandra! We're thrilled to hear that you had a great experience at Sierra Chevrolet and that your Blazer service was completed swiftly. Your satisfaction is our priority, and we appreciate you taking the time to share your thoughts. We look forward to seeing you again soon! Sincerely, The Sierra Chevrolet Team

April 24, 2025

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Got me in quickly and my pickup fixed. Much appreciated customer service and turn around speed was acceptable! More

by mars10
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 24, 2025

Sierra Chevrolet of Monrovia responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with the customer service and turnaround speed at Sierra Chevrolet. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Sierra Chevrolet Team

April 19, 2025

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Employee Rating

Worst dealer experience ever! I would not take a tricycle to this dealer. My car was there 12 days with no diagnosis. My advisor would ignore me. I left a voice for his supervisor More

by torres0331
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jacob

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Apr 23, 2025

Sierra Chevrolet of Monrovia responded

We appreciate you taking a moment to leave this review detailing your recent visit. Please reach out to us directly whenever you have a free moment as we’d like to hear more about what happened and work together to come to a resolution that improves your experience. Sincerely, The Sierra Chevrolet Team

April 16, 2025

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Employee Rating

Very up front about my service and what my truck needed, very kind and respectful and professional More

by tinoandeli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Samantha Peinado, Tanya Ruiz, Joe Jimenez, John Twiford

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Apr 16, 2025

Sierra Chevrolet of Monrovia responded

Thank you for your wonderful review! We're thrilled to hear that you found our service to be transparent and professional. At Sierra Chevrolet, we strive to provide kind and respectful service for all our customers and their vehicles. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Sierra Chevrolet Team

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