Marvin Orellana | Page 5

Marvin was great from the "customer facing" perspective, It just took three weeks to get my car fixed (2023 Chevy Traverse) It just took three weeks to get my car fixed (2023 Chevy Traverse) More

by HOWARDPR Verified Customer Verified Customer

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Service was great but I took my car for an oil change and they added extra services that added $93 more to my total, I not authorized any of the extra services they added extra services that added $93 more to my total, I not authorized any of the extra services More

by ERIKA Verified Customer Verified Customer

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Services is great, My new place for all my vehicle issues. Will be coming back issues. Will be coming back More

by LUISA.RODRIGUEZ0724 Verified Customer Verified Customer

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A thorough routine service was conducted. I was transported to a nearby restaurant via Lyft at my request. Total time 2.5 hours. All went well. I was transported to a nearby restaurant via Lyft at my request. Total time 2.5 hours. All went well. More

by Grrrrl5 Verified Customer Verified Customer

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I would not recommend at this time because the problem remains. The rattle continues on the left side and sometimes on the right. I am afraid to bring it in because it cost me $400 rental just to get to t remains. The rattle continues on the left side and sometimes on the right. I am afraid to bring it in because it cost me $400 rental just to get to this point. My bumper to bumper expires by this weekend so unless I am offered a loaner at no cost I may have to learn to live with the issue or pay someone out of pocket outside the dealer. More

by MARKEEONE Verified Customer Verified Customer

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Good Service, real convenient, and highly recommended. Sierra Chevrolet Service Center, overall offers above and beyond consistent value. recommended. Sierra Chevrolet Service Center, overall offers above and beyond consistent value. More

by Kevin Verified Customer Verified Customer

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Always great service, resolved an issue with my truck keep me updated during the repair keep me updated during the repair More

by russjacques12 Verified Customer Verified Customer

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Sierra has a great staff of knowledgeable service writers. They always give me good advice. The service department also did an excellent job and had my car back before lunchtime. writers. They always give me good advice. The service department also did an excellent job and had my car back before lunchtime. More

by TGAVERN Verified Customer Verified Customer

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The team at Sierra Chevrolet always takes amazing care of me and both of my cars. They’re a great team in their new service drive looks absolutely amazing! I love the remodel. me and both of my cars. They’re a great team in their new service drive looks absolutely amazing! I love the remodel. More

by ChevGuy Verified Customer Verified Customer

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I wish this could be good feedback, but this is the complete opposite. I'm so disappointed in the service department and the lack of communication I have received from Marvin Orellana. I had my service complete opposite. I'm so disappointed in the service department and the lack of communication I have received from Marvin Orellana. I had my service appointment on November 18th and didn't receive a diagnosis until 7 active days (8 calendar days) after. The fact that I had to keep on calling for an update since nobody had the courtesy to reach out to me. Not everybody has an extra car at home to rely on while their main method of transportation is parked at the dealer waiting for somebody to work on it. During the last phone call to Marvin, I mentioned I needed a loaner. Marvin was quick to reply that if the issue isn't covered by the warranty and its chewed up wiring due to rodents, I wouldn't be able to receive a loaner. That was his response even before I received a diagnosis. Turns out to be the diagnosis was exactly that and the warranty didn't cover it. When an estimate was provided, there was no ETA to when the part would arrive and the little information he gave me was it could take 1 week or it could take 3 weeks. Once again, no straight answer. I received the diagnosis on November 26 and the only communication I received from Marvin was on December 9 (11 active days) 13 calendar days) later was that the part had been shipped out. That same day my car was charged (EV) in the afternoon, which makes me think they already had the part. The next morning, I received another text from Marvin that my car is ready for pickup. Today, December 12, I was finally able to get a ride to pick up my car in the afternoon. To my surprise and disappointment, the dealer had closed at 2pm due to holiday hours, maybe holiday party. Once again no communication from Marvin on the change of hours. I don't have my car there for pleasure and the fact that I have been without a car for 24 days is unacceptable. If the communication, respect for customer's time and empathy would be present especially as customer service, this comment would be different More

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