Marvin Orellana | Page 6

Sierra Chevrolet of Monrovia responded

Thank you for your feedback! We’re glad to hear that Marvin provided you with great customer service and explained everything clearly. At Sierra Chevrolet, we strive to help our customers every step of the way. We look forward to seeing you again soon! Sincerely, The Sierra Chevrolet Team

Sierra Chevrolet of Monrovia responded

Thank you for your kind words! We’re thrilled to hear that your service at Sierra Chevrolet was completed on time and that your service representative kept you informed. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Sierra Chevrolet Team

Sierra Chevrolet of Monrovia responded

Thank you so much for your kind words! We truly appreciate your recognition of our service agents at Sierra Chevrolet. It's wonderful to hear they have gone above and beyond to meet your needs. We look forward to welcoming you back for your next visit! Sincerely, The Sierra Chevrolet Team

Sierra Chevrolet of Monrovia responded

Thank you for your kind words! We truly appreciate your feedback about the professional service and excellent communication you experienced at Sierra Chevrolet. We're delighted to hear that the process was easy for you. We look forward to assisting you again in the future! Sincerely, The Sierra Chevrolet Team

Sierra Chevrolet of Monrovia responded

Thank you for sharing your feedback. We understand your disappointment regarding the lack of a wash for your truck during your first oil change at Sierra Chevrolet. We strive for excellent service and appreciate your comments, as they help us improve our processes. If you have further concerns, please feel free to reach out to us directly. Thank you for choosing Sierra Chevrolet. Sincerely, The Sierra Chevrolet Team

Sierra Chevrolet of Monrovia responded

Thank you for your detailed feedback. We're glad to hear that you found our service team, especially Jeremy, to be attentive and helpful during your visit to Sierra Chevrolet. We truly value your praise for our staff. We appreciate your concerns regarding pricing and service quality. Our aim is to provide premium service standards, and we understand that pricing can be a significant factor for our clients. Your comparison to other dealerships is noted, and we continually assess our pricing structures to remain competitive while ensuring we offer high-quality care. I'm sorry to hear about the discrepancies in service you experienced. Our commitment includes ensuring that all vehicles receive proper care, including tire inflation to factory specifications, and we take your comments seriously. Rest assured, we will review this feedback with our team to improve our processes. Thank you again for choosing us and for your 5-star rating despite the concerns. We hope to have the opportunity to serve you better in the future. Feel free to reach out to us directly if you have more feedback or if there’s anything further we can assist you with. Sincerely, The Sierra Chevrolet Team

Sierra Chevrolet of Monrovia responded

Thank you for your kind words! We truly appreciate your feedback about Alfonso and the excellent customer service you received at Sierra Chevrolet. It's great to hear that he was able to assist you so thoroughly. We look forward to seeing you again, and don’t hesitate to reach out if you have any questions or need assistance in the future! Sincerely, The Sierra Chevrolet Team

Sierra Chevrolet of Monrovia responded

Thank you for your feedback. We understand your concerns regarding the timeliness of our service at Sierra Chevrolet. We appreciate your patience and are continuously working to improve our processes to enhance your experience. If you have specific details or need further assistance, please feel free to reach out to us directly. We value your input and hope to serve you better in the future. Sincerely, The Sierra Chevrolet Team

Sierra Chevrolet of Monrovia responded

Thank you for your review! We're thrilled to hear that your first experience having your car serviced at Sierra Chevrolet was a positive one. It's great to know that our team was clear about the charges and delivered excellent service. We appreciate your trust in us and look forward to assisting you again in the future! Sincerely, The Sierra Chevrolet Team

Sierra Chevrolet of Monrovia responded

Thank you for your feedback! We're glad to hear that despite the remodeling, you received great service at Sierra Chevrolet. We appreciate your understanding during this transition and hope to see you again soon! Sincerely, The Sierra Chevrolet Team