Mary Beth Payne | Page 4

We absolutely can not say THANK YOU enough to Marybeth in the service department! She worked tirelessly for almost a full week, fighting back and forth with an extended warranty company! Trying to get my son the service department! She worked tirelessly for almost a full week, fighting back and forth with an extended warranty company! Trying to get my son’s car fixed (for a 2nd time in less than a year for the same issue) She made it happen! Keeping us updated along the way! This is what true hard work and dedication as an employee is! As much as we don’t want to come back, we hope we have the pleasure of dealing with you again! Thank you for all you do! Crystal and Jaycob H. More

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Good service and rest area for customer, just need to fix the coffee machine that is not working the coffee machine that is not working More

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The people that are in the reception center of the service are very polite and helpful. service are very polite and helpful. More

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We have 3 Ford vehicles and they are all serviced at Ford of Londonderry. We have never had a bad experience with the service or service advisor. The service department goes out of their way to make sure eve of Londonderry. We have never had a bad experience with the service or service advisor. The service department goes out of their way to make sure everything goes as it should. I would recommend Ford of Londonderry to anyone. More

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Bob and the staff at ford of Londonderry were awesome to deal with bob was upfront and honest about the specs on the vehicle I was interested and made it very easy to purchase the vehicle. I would definitel deal with bob was upfront and honest about the specs on the vehicle I was interested and made it very easy to purchase the vehicle. I would definitely buy another vehicle from Ford of Londonderry. More

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service dept. went for brake job on one wheel. went there to get ford parts and they could get me right in. they didn't have part had to go across street to get th went for brake job on one wheel. went there to get ford parts and they could get me right in. they didn't have part had to go across street to get them. i should have gone across street to VIP to have brake job and could have gotten for a lot less than $800! More

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Brought my truck that my 17 year old son was driving due to an engine light issue. Travis told me it was the coils and spark plugs 900+ paid and I pick up the truck. My son drives it home from work two days to an engine light issue. Travis told me it was the coils and spark plugs 900+ paid and I pick up the truck. My son drives it home from work two days later and the car will not accelerate and the engine light reappears. This time almost causing my son to get rear ended. I call Travis back and tell him the issue and bring the truck back. This time they tell me they needed to clean the engine more. The engine light shut off and they test drove it. I pick the truck up and again two days later the light goes on. I call Travis and drop the truck off again. Today I call Travis after 5 hours of them supposedly looking at it and was told they technician put a spark plug in wrong and it broke. He continued to tell me my engine is bad and to drive it until it dies. I have been bringing 5 vehicles to the service center for 4 years. I will never go back. The thought of them thinking it was ok for my son to drive an unsafe vehicle. Then for it to take three times and 900+ to tell me an engine is bad, is appalling. Shame on Ford! Disgusted!!! More

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The run around about Bad tires. The car gave a rough ride when I took it for a test ride, I was told that it was because the car had been sitting there for a while and if the problem The car gave a rough ride when I took it for a test ride, I was told that it was because the car had been sitting there for a while and if the problem did not go away the dealer would replace the tires. I picked up the car on Thursday and Raul called on Monday to see if the issue went away, he said it would have to wait until the car had 1,200 hundred miles on it. Raul called me back on Thursday and asked if I could fill out this survey I said not until the issues with the car were resolved so he scheduled to have it looked at on Monday. When I arrived at my scheduled appointment the service department was not aware that I was scheduled so I was there for 3 hours, they said they checked the front end alignment and replaced 1 bad tire. The car gives a better ride after the 1 tire was replaced but it doesn’t give a smooth ride my 2008 Pontiac G5 gives a much better ride. I’m planning to bring my car to another Ford dealership, because if 1 tire went bad from sitting there too long how good/safe are the other 3 tires? More

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Car buying Mike was very good not pushy at all which I appreciate. Answered all my questions and if he didn't know went and asked someone who did without hesitat Mike was very good not pushy at all which I appreciate. Answered all my questions and if he didn't know went and asked someone who did without hesitation. The whole team here was great not a bad thing to write. Thank you also Jeff More

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Service department I have used this service department several times for things ranging from state inspection to routine maintenance to disabled vehicles. Service is alw I have used this service department several times for things ranging from state inspection to routine maintenance to disabled vehicles. Service is always prompt and professional and I'd recommend them to anyone. More

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