Mary Greathouse

Another great experience with the Dean Team Ballwin, our favorite car dealership. Joel was excellent and we couldn't have asked for a better sales consultant. It was great to meet Mary & Sam too. Thanks favorite car dealership. Joel was excellent and we couldn't have asked for a better sales consultant. It was great to meet Mary & Sam too. Thanks to everyone! Our new Tiguan SE is amazing! More

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Dean Team and Dave were wonderful! They made my car buying experience quick and easy! I’m very happy with my new car! They made my car buying experience quick and easy! I’m very happy with my new car! More

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Arthur Johnson, Mary Greathouse, and Ike were amazing both in their personal approach and in the professionalism they exhibited. They were courteous and knowledgeable. Their interaction with us was a de both in their personal approach and in the professionalism they exhibited. They were courteous and knowledgeable. Their interaction with us was a definite consideration in our decision to purchase a car from The Dean Team. They are an asset to TDT dealership. More

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I had an excellent experience buying a new car. Mary, Luci and Sarah were very professional and helpful. Mary, Luci and Sarah were very professional and helpful. More

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Jay did an excellent job getting me into the perfect car! His customer service — and that of his entire team - was top-notch. Friendly, professional, and genuinely helpful throughout the process. I high car! His customer service — and that of his entire team - was top-notch. Friendly, professional, and genuinely helpful throughout the process. I highly recommend Jay it you're looking for a smooth and stress-free car-buying experience! More

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I can’t say enough good things about my experience at Dean Team Baldwin. Nate was absolutely awesome—genuine, patient, and made the whole process actually fun (which I didn’t think car shopping could be! Dean Team Baldwin. Nate was absolutely awesome—genuine, patient, and made the whole process actually fun (which I didn’t think car shopping could be!). He really listened to what I wanted and found me the perfect car that checked every single box. I never felt pressured, just supported the whole way through. The rest of the Dean Team crew was just as welcoming and helpful, and it honestly felt like everyone was on my side. Thanks to Nate and the team, I drove away with the best choice for me, and I know I’ll be a lifetime customer. Highly recommend asking for Nate if you want the best experience possible! More

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Arthur and Mary made buying my 2025 Atlas such a great experience! Arthur was down-to-earth, easy to work with, and really listened to what I wanted, all while also showing me other options to make sure I experience! Arthur was down-to-earth, easy to work with, and really listened to what I wanted, all while also showing me other options to make sure I didn’t miss out. Mary was warm, personable, and incredibly knowledgeable. You can tell she truly loves what she does. Thank you both for helping me find the perfect car! More

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Luci Whanger was our sales person. She was very knowledgeable and was able to answer all of our questions. Everyone at the dealership was friendly and knowledgeable. She was very knowledgeable and was able to answer all of our questions. Everyone at the dealership was friendly and knowledgeable. More

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Dean Team VW is the absolute worst of the worst. It is dealerships like this that make the entire industry look bad. Dave Smith, let’s start there. I live in the Kansas City Metro area but came acro It is dealerships like this that make the entire industry look bad. Dave Smith, let’s start there. I live in the Kansas City Metro area but came across a beautiful blue 2025 Atlas Crossport. I reached out to the dealership and began working on attaining said unit. Dave was very persistent to the point of annoyance. I agreed to take the train (a 4.5 hr ride) to the dealership. I asked him multiple times if everything was all good and he assured me I would be fine and it would be a safe environment. He picked me up from Amtrak in Kirkwood, MO in the vehicle, not once was I offered to test drive the car. Apparently Dave was not as honest and transparent as he stated via text and voice (which I have recorded) about method of payment, that’s when the nightmare of Mary Greathouse began. She pretended to act as if she cared, even tried to get me into a Taos which was not the reason I went so far out my way. She was condescending and showed complete disregard for my situation. I was 3.5 hrs by car away from home and they told me that I could Uber home. This was around 345 pm. I was not financially prepared for such a tall order and quite frankly they should have taken on the responsibility of making sure I was safe but Mary insisted I call “friends” and ask them to help me get home. In that moment I was mortified. Scared and confused I went and sat back down as Mary, Dave, and Vito Chirco had sidebar conversations about me with no resolutions. I had to text my salesman Dave just to get his attention. He did everything he could to avoid me at this point. By then it was 630 and they close at 7. Vito told me directly to go across the street to McDonald’s because they had Wi-Fi. Now why would I need Wi-Fi if I have a working phone, actually 2, one was my work phone.Vito also stated that I scan the QR code at the bus station and make my way to the inner city of St.Louis at night by myself. Dean team VW left me stranded in their city, a woman by herself and afraid. I had my iPhone recording this entire time so they cannot deny the way I was treated nor the things they said to me. I know if my name wasnt ethnic and my skin not brown they would have assisted me to a much more respectable degree. They not only treated me poorly but they put my life at risk. I sat at the McDonald’s for an hour waiting for an Uber I paid nearly $300 for. I am lucky I have parents who look out for their only child. I pray they try to bad mouth me for this review because I have the audio ready to go and I will post it for others to hear how Dean Team treats it’s minority customers. The very next day I purchased a white 2025 VW Atlas cross sport with an awesome panoramic roof and all the bells and whistles. Literally the very next day. I have proof of that as well. If you are not white and aesthetically pleasing to them they can care less about you. Im a firm believer in karma and Mary, Dave, and Vito will one day feel the fear and pain I felt as they left me stranded 3.5 hours away from home. But I was nobody to them. Just somebody’s not good enough black daughter. Attached is my proof of Uber and a photo of my new car that I purchased elsewhere the next day from dealership that cared and took pride in making sure I was well informed and cared for. More

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Sarah was absolutely amazing! I walked in not knowing exactly what I was looking for and she helped me through the process to find the absolute perfect car! She made the process s I walked in not knowing exactly what I was looking for and she helped me through the process to find the absolute perfect car! She made the process stress-free and fun and the whole team at Dean was so supportive and helpful. I feel like not only did I get a new Volkswagen, which I love, but a new friend too! Sarah is the best!! More

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