Born and raised in Houston, have 3 dogs, love helping people find the right car for their needs and the right deal. Workaholic!!
Read more292 Reviews
Write a ReviewDealership Experience
34 yrs, 5 mos
Industry Experience
38 yrs, 1 mo
292 Reviews of Mary Margaret McGowan
January 12, 2024
Both Mary Margaret McGowan and Merrell Middleton were exceptional . We have purchased/leased a large amount of vehicle's from Mary and when we are looking for one we always give her the first call. exceptional . We have purchased/leased a large amount of vehicle's from Mary and when we are looking for one we always give her the first call. More
Other Employees Tagged: Merrell Middleton, Dominic Thornton
January 03, 2024
Outstanding customer service that is detail oriented! I would highly recommend them to anyone. Beautiful facility! I would highly recommend them to anyone. Beautiful facility! More
Other Employees Tagged: Judy Patureau, Brooke Malia
December 27, 2023
People are all very nice that we worked with. Mary Margaret McGowan was always available and worked hard to make our transaction smooth. There was just so much to try and comprehend, we left with Mary Margaret McGowan was always available and worked hard to make our transaction smooth. There was just so much to try and comprehend, we left with almost as many questions as answers. I haven’t been back for a follow up session which I need to do if I can figure out what questions to ask. All in all, the facility is excellent as are the people I worked with. I have been working with Westside since the first Lexus was produced in the 1980s and have great experiences. If not I would not keep coming back. More
Other Employees Tagged: Rafael Garcia
December 18, 2023
Everything went pretty well but the information was just too much and I feel pretty lost at sea. I need to try and get some more help. too much and I feel pretty lost at sea. I need to try and get some more help. More
Other Employees Tagged: Rafael Garcia
December 18, 2023
They are professional, helpful and efficient. Also convenient, easy to find and safe. Knowledgeable to make the best use of the time available. Also convenient, easy to find and safe. Knowledgeable to make the best use of the time available. More
Other Employees Tagged: Chris Nemoto, Adam Nguyen, Rafael Garcia
December 10, 2023
I have worked with Mary Margaret for many years and she is the best. Also, Judy in finance was incredible and got me a better interest rate. The service department rushed the inspection on my RX under St is the best. Also, Judy in finance was incredible and got me a better interest rate. The service department rushed the inspection on my RX under Stefan’s guidance. The entire team made my experience exceptional. That is why we continue to use Westside Lexus. More
December 03, 2023
Felt I was not treated fairly with appraisal. Was not even made an offer when three months previously I was offered $28,000. Claims rear suspension damage when there was no evidence of that. N Was not even made an offer when three months previously I was offered $28,000. Claims rear suspension damage when there was no evidence of that. No explanation given why no offer made. More
Other Employees Tagged: Brooke Malia
November 25, 2023
Don’t know Merrell Middleton. Everyone so helpful Mary Margaret McGowan was knowledgeable about the car I bought. I wish I had had someone sit in the car to tell me more about it Everyone so helpful Mary Margaret McGowan was knowledgeable about the car I bought. I wish I had had someone sit in the car to tell me more about it before leaving. The manual is daunting and it is not easy to find things. I have had to pull over on road a couple iof times to find out what some lights and warnings mean. It’s scary enough on a trip to have warnings go off much less take 10-15 minutes to find out what they mean. It would be great to have a number to call to get a simple answer. More
Other Employees Tagged: Homer Hsu
September 22, 2023
Friendly, knowledgeable and responsive. Good continuity of people and when they do leave, someone else good takes over. Good continuity of people and when they do leave, someone else good takes over. More
Other Employees Tagged: Jacob Hershman, Merrell Middleton