Mathew Rivera | Page 42

Your service department has always been able to meet my vehicle needs. Pricing as well! vehicle needs. Pricing as well! More

by jehovan Verified Customer Verified Customer

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Fast and reliable. Reasonable and knowledgeable. The customer’s service was great and very attentive. Reasonable and knowledgeable. The customer’s service was great and very attentive. More

by Luan bui Verified Customer Verified Customer

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Went to DCH b/c I had a flat on my Supra and was informed that I have my tire warrantied from having a nitrofill warranty. Upon drop off, a few hours later I received a call saying my tires with 10,000 miles that I have my tire warrantied from having a nitrofill warranty. Upon drop off, a few hours later I received a call saying my tires with 10,000 miles don't have enough tread left to qualify (you need minimum 3/32 to qualify as you can see my lowest point is 4/32 tread life). I brought my own tires in and everything, with no knowledge I even had a warranty so this has nothing to do with money it's a principle thing. I am confused why I'm told I have a warranty and then when I drop them off I get lied to about the tread life to deny my coverage. When I spoke with the manager, she just tried to dismantle my argument. For instance she said my tires are "low profile tires which makes the tread wear faster" a low profile tires is a smaller sidewall, nothing to do with tread depth and life. So for a service manager to even say that is ASTONISHING. Completely unprofessional!! More

by Tpellegrino11 Verified Customer Verified Customer

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This dealership really tries to understand their customers. Thank you for good and great service.. customers. Thank you for good and great service.. More

by llmadison Verified Customer Verified Customer

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Honest, professional and great customer service. I like the service video while I waited. Cost seems average. I like the service video while I waited. Cost seems average. More

by Travelgal358 Verified Customer Verified Customer

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Service department damaged my car and tried to hide it. No one approached me to let me know of the incident. It is a month later and I am still trying to deal with this issue and continue to have horrible No one approached me to let me know of the incident. It is a month later and I am still trying to deal with this issue and continue to have horrible customer service. I would advise avoiding the service department entirely. More

by Aml123 Verified Customer Verified Customer

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Matt Rivera is a very polite and professional person and Toyota is lucky to have him I will always have my service set up with him thanks John cox Toyota is lucky to have him I will always have my service set up with him thanks John cox More

by Johnchevy Verified Customer Verified Customer

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I have always been seen and service completed on time. Friendly staff and good communication. Highly recommend Friendly staff and good communication. Highly recommend More

by njb215 Verified Customer Verified Customer

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Great job, very professional, always a good experience. Took the time to test and explain the new install Took the time to test and explain the new install More

by A.Macchia Verified Customer Verified Customer

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High quality service with strong online communications, including video from technician servicing vehicle. Work done timely. including video from technician servicing vehicle. Work done timely. More

by bhoffay Verified Customer Verified Customer

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