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Mathew Rivera

Overview Reviews (720) Inventory (288)

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Mathew Rivera

Mathew Rivera | Page 43

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.9

720 Reviews

Overview Reviews (720) Inventory (288)

Dealership Experience

5 yrs, 5 mos

Industry Experience

14 yrs, 9 mos

Languages Spoken

English

4.9

720 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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720 Reviews of Mathew Rivera

June 16, 2023

Dealership Rating

Employee Rating

It was ok about 1 hr wait for an oil change it was not the inspection or the oil changed. It was waiting on paperwork that took so long. the inspection or the oil changed. It was waiting on paperwork that took so long. More

by HOWENYES

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Jun 17, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. We appreciate your business and hope to see you during your next visit.

June 13, 2023

Dealership Rating

Employee Rating

Thomas our service manager was very professional and informative and courteous. I purchased a vehicle from DCH Wappingers, Toyota, and I take my car nowhere else but they’re there, efficient, profession informative and courteous. I purchased a vehicle from DCH Wappingers, Toyota, and I take my car nowhere else but they’re there, efficient, professional and I never have any complaints. More

by POPCRACKLESNAP56

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas

Jun 13, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your five-star experience! We are thrilled to hear that Thomas was able to assist you throughout your visit. We hope to see you again!

June 09, 2023

Dealership Rating

Employee Rating

Service was great, the team explained all that I needed to know, they were friendly and professional. to know, they were friendly and professional. More

by sethsom4

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kristopher

Jun 09, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

June 09, 2023

Dealership Rating

Employee Rating

Service was great, the team explained all that I needed to know, they were friendly and professional. to know, they were friendly and professional. More

by sethsom4

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kristopher

Jun 09, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your five-star experience with us! It is a pleasure to have you as a customer. We look forward to seeing you again!

June 09, 2023

Dealership Rating

Employee Rating

DCH Wappingers Toyota continually provides quality service and they genuinely care about their customers and making them happy. service and they genuinely care about their customers and making them happy. More

by Kat1718

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Jun 09, 2023 -

DCH Wappingers Falls Toyota responded

June 08, 2023

Dealership Rating

Employee Rating

They are timely, friendly, let you know what is happening. Courteous and very reliable, professional. happening. Courteous and very reliable, professional. More

by lkulk54

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas

Jun 09, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience. We are so glad that our service team was so helpful during your visit!

June 08, 2023

Dealership Rating

Employee Rating

DCH Toyota was very professional they provided me a loaner and solved a problem with my vehicle that most other dealers were unable to solve. I would recommend using DCH for all your Toyota needs. loaner and solved a problem with my vehicle that most other dealers were unable to solve. I would recommend using DCH for all your Toyota needs. More

by Sciontist

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Jun 09, 2023 -

DCH Wappingers Falls Toyota responded

June 08, 2023

Dealership Rating

Employee Rating

I’m very happy with your service team. Thank you so much. I will come back Thank you so much. I will come back More

by PEREZ514

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Jun 09, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

June 08, 2023

Dealership Rating

Employee Rating

Great service but had to wait a while due to a backup in their garage their garage More

by djoh464814

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Jun 09, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience with our service department. We will be sure to share your comments with our management team.

June 08, 2023

Dealership Rating

Employee Rating

Mathew Rivera was a great help in resolving an issue I have had for over 9 months. have had for over 9 months. More

by hmy1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Jun 09, 2023 -

DCH Wappingers Falls Toyota responded

Mathew Rivera is a wonderful member of our team and we are glad to hear that you had a positive experience while working with him. We look forward to seeing you again soon!

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