Mathew Rivera
Mathew Rivera at DCH Wappingers Falls Toyota

Mathew Rivera | Page 53

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

Contact Me
4.9
720 Reviews

Dealership Experience

5 yrs, 4 mos

Industry Experience

14 yrs, 8 mos

Languages Spoken

English English

4.9

720 Reviews

Write a Review

720 Reviews of Mathew Rivera

February 20, 2023

Dealership Rating
Employee Rating

Excellent Service experience as always. Great staff who are very attentive to insure repairs are done timely and correctly More

by OGHAIT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 21, 2023

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

February 17, 2023

Dealership Rating
Employee Rating

Clean, comfortable, nice representative, text updates are perfect. Didn't wait an overly long time More

by MEDICMITTENS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 21, 2023

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

February 17, 2023

Dealership Rating
Employee Rating

I had ordered a new key for my car the week before. I sat there for 45 mins and they told me they cannot find it!!! I had to miss two of my clients : almost $400. And the manager told me he’ll give More

by hozenoghre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: The person who took my order was the main problem. I don’t know his name.

Feb 18, 2023

DCH Wappingers Falls Toyota responded

Hello hozenoghre, I'm very sorry to learn that your experience was not our 5-star standard. Hopefully we are able to get this key in a timely manner and get you back on the road. I'd like to lean more of the frustrations you've encountered. I can be reached directly at 845-296-4261 Thank you, Ben Carlson Fixed Operations Manager

February 16, 2023

Dealership Rating
Employee Rating

People who work there are professional and courteous. They provide you with knowledge and help you understand the problems and the solutions. More

by Melvingreen322
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

Feb 16, 2023

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

February 15, 2023

Dealership Rating
Employee Rating

Very pleasant experience - loved the video of the car while the work was being done. Made me feel comfortable with the service.. More

by CNKHARRISON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 16, 2023

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

February 15, 2023

Dealership Rating
Employee Rating

Gentlemen who took care of me was so top notch. I can't even say Thank you enough. The Gentlemen who took care of my care was incredible too. Such a great experience. Promised to have me out by 13 More

by Loveyou41507
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 15, 2023

DCH Wappingers Falls Toyota responded

Thank you for the excellent five-star review! It's a pleasure to know our team could assist you and provide you with great service. We look forward to working with you again in the future!

February 12, 2023

Dealership Rating
Employee Rating

Very reliable in and out of the dealership very fast the waiting room was comfortable and the staff was very professional More

by rjclucky29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 13, 2023

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

February 08, 2023

Dealership Rating
Employee Rating

Great experience! Courteous and informed staff worked quickly to solve the problem and provide a solution. Frequent communication via text and phone made this a pleas More

by HappilyAnonymus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 09, 2023

DCH Wappingers Falls Toyota responded

Thank you for the five-star review! It's a pleasure to know you had such a great experience at our dealership and we look forward to working with you again in the future!

February 07, 2023

Dealership Rating
Employee Rating

Every body was very good the mechanic put my INSP sticker straight and i like that lam very particular . More

by James Benton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 08, 2023

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

February 06, 2023

Dealership Rating
Employee Rating

Very helpful and courteous with quality service given in a timely fashion. Great to work with. More

by little.wing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 06, 2023

little.wing responded

yes

Feb 06, 2023

little.wing responded

yes

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