

304 Reviews
Write a ReviewDealership Experience
11 yrs, 11 mos
Industry Experience
28 yrs, 10 mos
304 Reviews of Matt Austin
June 08, 2025
The service department was amazing. I had recently purchased the car so they took care of of everything as something they should have noticed during inspection and got me in and out sam I had recently purchased the car so they took care of of everything as something they should have noticed during inspection and got me in and out same day. Very friendly and courteous. More
Other Employees Tagged: Joe Bajalia, Andrew Orr, David Hoffman, Steven Rainelli, Christy Higginbotham, Erica Miller, Douglas Anderson
June 07, 2025
Service department serviced car morning of delivery and did not tighten lug nuts to spec. 30 minutes down the road, the wheels were all very lose. Lug nuts could be taken off by hand. Very dangerous. We d did not tighten lug nuts to spec. 30 minutes down the road, the wheels were all very lose. Lug nuts could be taken off by hand. Very dangerous. We dodged a major problem. More
Other Employees Tagged: Jay Johnson
June 07, 2025
Great to work with and very friendly. Open to meet our needs when they could. Open to meet our needs when they could. More
Other Employees Tagged: Jay Johnson, Shaun Yan
May 22, 2025
Chris tried to overcharge me $150 for the services of my vehicle. Had I not pulled up the quote online and contested the charge I would have walked away none the wiser. This action demonstrates that I canno vehicle. Had I not pulled up the quote online and contested the charge I would have walked away none the wiser. This action demonstrates that I cannot trust the team to be honest or careful when they are ringing up charges. He did fix the charge right away but still, I was upset by the fact that he did not catch it sooner. I was also disappointed with the quality of communication from the services department. It was spotty at best and while they attempted to be detailed they never had answers to my questions besides platitudes or general blanket statements. More
Other Employees Tagged: Chris, Andrew
May 13, 2025
Great place to have your vehicle serviced. Friendly, professional, and clean environment. Fair and honest pricing. Best of all, the work gets done correctly. Friendly, professional, and clean environment. Fair and honest pricing. Best of all, the work gets done correctly. More
Other Employees Tagged: CT
May 08, 2025
I don’t like that the service guys no longer meet you at your car upon arrival. Treatment seems less personal. You send out a survey immediately and there is no way for a person to know if everything is your car upon arrival. Treatment seems less personal. You send out a survey immediately and there is no way for a person to know if everything is good and/or as expected for days. Prices are too high. More
Other Employees Tagged: Joe Bajalia, Steven Rainelli
April 24, 2025
Both times I went to the service department nobody knew what was going on with my car. They didn’t even know it was there actually. I was extremely disappointed what was going on with my car. They didn’t even know it was there actually. I was extremely disappointed More
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