Matt Jones | Page 5

Amazing customer service from Nadia and GM Matt. Super easy and seamless process. Would definitely recommend to anyone Super easy and seamless process. Would definitely recommend to anyone More

Print

FILED A COMPLAINT WITH BBB AND ARKANSAS ATTORNEY GENERALS OFFICE!!! Great Management Team !!!! Never use McLarty Daniel Nissan service department! !!! I purchased a 2017 Chevy Cruze from McLarty Daniel Nis OFFICE!!! Great Management Team !!!! Never use McLarty Daniel Nissan service department! !!! I purchased a 2017 Chevy Cruze from McLarty Daniel Nissan about a month ago, I haven’t even made a payment on it. Was quoted over the phone $194 by Adam. Then when I arrived they charged me $242 for a gas cap replacement. $39.95 for gas cap, $150 diagnostic, and $48 in taxes!!! I guess ADAM can’t read a computer screen correctly! Not covered under any warranty they said! Talked to Service manager Charles the next day, “You paid for services he said and you’re out of luck!!! We won’t give you your money back!! I WILL NEVER RETURN TO YOUR DEALERSHIP AGAIN!!! GREAT CUSTOMER SERVICE!!! I will never go back!!! More

Print

This is the 4th Nissan vehicle we've purchased from Mclarty Daniel in Bentonville, AR, so we are obviously very happy customers! Mike Boenne in the service department is one of the reasons we love this Mclarty Daniel in Bentonville, AR, so we are obviously very happy customers! Mike Boenne in the service department is one of the reasons we love this dealership so much -- he ALWAYS treats us like his favorite customers and makes sure our vehicles are always in top running order!! Also, we LOVE working with SaVanna Gilbreth, she always goes over & above to make sure we are well cared for during the purchase process, and is very patient & attentive to our wants & needs!!! -Keith & Brenda Hall More

Print

Angel is the best car salesman I have ever come across! Very pleasant and knowledgeable! My transition into a new vehicle was bitter sweet. He definitely made it smooth for me. I will definitely be sending Very pleasant and knowledgeable! My transition into a new vehicle was bitter sweet. He definitely made it smooth for me. I will definitely be sending people his way. Starting with my son, he will be there Saturday to buy a new car from Angel! More

Print

After being married for 7 months and only being able to see each other on weekends due to my job and a 74 miles drive, my husband and I finally had a small down payment to put on a good used vehicle. We de see each other on weekends due to my job and a 74 miles drive, my husband and I finally had a small down payment to put on a good used vehicle. We decided to put our trust into a reputable dealer to ensure a good vehicle with no major defects… boy were we ever wrong. We were sold a 2015 hyundai tuscon wirh 124,000 miles. It was never ran through any shop or checked out in any way and we assumed it had. 3 weeks after purchasing it it began making loud noises. I checked the oil to discover it had almost no oil in it. I added oil and had to continue to add oil every 400 miles ever since. 5 weeks after purchasing it the parking on the shifter stopped working right. After a trip to a mechanic we were told the engine had bad carbon buildup and the body control module was bad. We immediately called the dealership and were told they would be happy to schedule some repairs or make a trade. For a different vehicle. We started waiting for the dealership to follow up with their verbal statement. After 3-4 weeks we asked about the progress on finding us a different vehicle we were told numerous times by our salesman, the office manager, and the sales manager that they were diligently looking for us anew vehicle. To make matters worse the air conditioner quit suddenly in late May leaving us once again another issue that makes the car a complete lemon. We were told by crain hyundai the repair on the body control module alone is a $3000 repair. We made an appointment with out salesman Billy to trade us a car upon his suggestion and verbal affirmation. After arriving at the dealership we were forced to wait 45 minutes while the salesteam were goofing off talking about fireworks. Finally we sat down with our salesman where he made us fill out a new credit application and then told us he only had 1 vehicle he could get us into and it needed $2500 down and was currently in the shop getting a new transmission. First of all we had no money since we put all our money down on the tuscon and second a new transmission brought us serious red flags. We were then PROMISED that if we gave the dealership a few days or a week they would definitely find us a new car. We left very disappointed and frustrated but tried to give the dealership grace and trusted they would keep their word. 3 weeks goes by and still no word from the dealership despite us both sending texts and emails. The salesman obviously had us blocked and quit answering our texts completely. The general manager had zero response to our email with pleas to help. Then suddenly on my way to work the car starts shuddering and running badly. We set up 2 separate mechanics to diagnose the issue. Both mechanics diagnosed the tuscon with a dead engine cylinder. We once again reached out to Mclarty daniel nissan and we now told that we should talk to the finance company and that is all. The dealership has refused to back up their reputation as a quality dealer and has lied to us numerous times over the last 5 months. So here we sit with a car that needs a new engine and a new bcm. The finance company lied to us a well telling us 2 times that we could turn the car back in but when we tried to set up the volunteer repossession we were then told the car would be sold at auction and we would be responsible for the difference of what we still owed. We currently owe $16,000 on the car. We decided we had no choice but to keep making the payment for now. Now I am currently once again having to spend weekdays away from my husband since i have no vehicle to get to work from our home in nwa. $16000 is a lot of money for a car yard ornament and all because Mclarty Daniel is full of liars and deceitful people that do not care about their customers unless they can afford $50,000 new cars. I am currently filing a complaint with the attorney general and I hope she can get Mclarty Daniel to stand behind what they say and do. More

Print

Everyone I spoke to at McLarty Daniel Nissan was wonderful. From the General Manager to the Finance Department, everyone was great. wonderful. From the General Manager to the Finance Department, everyone was great. More

Print

Matt Jones tried to cover up my partners stolen wallet. It was left in a trad in vehicle and Matt was absolutely no help in tracking it down. I have since tracked down the thief and filed police report. Th It was left in a trad in vehicle and Matt was absolutely no help in tracking it down. I have since tracked down the thief and filed police report. This guy has no place in a management roll. More

Print

Jordan was very friendly and helpful. He has checked in with us to make sure we were happy with our new Titan. Which we love! He has checked in with us to make sure we were happy with our new Titan. Which we love! More

Print

Angel and McClarty Daniel were great to work with when purchasing our 2023 Pathfinder Platinum. We wanted a specific color and interior color and Angel and Josh worked diligently to find the one we wanted purchasing our 2023 Pathfinder Platinum. We wanted a specific color and interior color and Angel and Josh worked diligently to find the one we wanted. Angel was very kind and respectful. We will do business with him and MD again. More

Print

Everyone involved with my car buying experience was extremely helpful. Ricardo explained everything throughly and has checked in since to make sure I’m loving my new car. extremely helpful. Ricardo explained everything throughly and has checked in since to make sure I’m loving my new car. More

Print