Mike Boenne

Awful treatment by so called general manager, Matt Jones. We took our car there for new tire installation and wheel alignment. The alignment printout showed multiple values out of spec that could result in t We took our car there for new tire installation and wheel alignment. The alignment printout showed multiple values out of spec that could result in tire wear, handling and safety issues. They basically said those are not adjustable and gladly took payment for an incomplete service. When I reached out to the so called general manager, he basically said bring the car in and they would take a look at it. I asked him if I was expected to make additional payment or will it be taken care of by the Nissan Recall Campaign bulletin I found online. He repeatedly ignored this question and asked me to bring the car in. When I insisted to get an answer, his service rep said that it will likely be an additional $262 to fix the issue. They also wanted to charge $89.95 for a full synthetic oil change that was advertised as $69.95 on their website. Bait & switch? I shared this unpleasant experience on Google with pure facts and requested a refund for alignment. As a response, Matt Jones sent me an e-mail with bunch of false accusations and invalid assumptions and basically accused me of blackmailing and taking advantage of his dealership. I replied back and disputed all of his false accusations with facts and his response was "Have a great day!" Anyways, I am currently seeking third party help to resolve the issue. In order to avoid, such a bad experience, please think twice before visiting this dealership. Thanks for reading. More

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Good, everyone there was very helpful. And helped me understand what was happening and how is done And helped me understand what was happening and how is done More

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Incredible group of people to work with and made purchasing a vehicle stress free. I will recommend them to everyone I know. Thank you. purchasing a vehicle stress free. I will recommend them to everyone I know. Thank you. More

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I have purchased many new vehicles, this was the best experience I have had. The salesman and the service department are amazing. I would say you have very valuable team members that helped me with my pu experience I have had. The salesman and the service department are amazing. I would say you have very valuable team members that helped me with my purchase. I will continue to use this dealership moving forward. Thank you guys!!!! More

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It was a good first experience with the company and I apperceive all the help received. apperceive all the help received. More

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We had a great experience from start to finish! They made the process of buying a car easy, and I love my Rogue! They made the process of buying a car easy, and I love my Rogue! More

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I bought my car from McLarty Daniels in 2015. We have used their service department since before we bought our car there. We drive almost two hours to have them work on our car. One tech told me We have used their service department since before we bought our car there. We drive almost two hours to have them work on our car. One tech told me that I had a pristine service record. I brought my car in Friday because it has been leaking on the passenger side when it rains. A simple Google search says this is likely clogged drains from the sun roof. I also had a small piece of weatherstripping pop up. Both potential issues were mentioned when we scheduled the appointment. We scheduled an appointment to have it looked at and possibly fixed. When I arrived, I was told that they likely couldn’t get to it despite the appointment. I was told my issue was “a Monday problem” by Nick. I sat there for hours while they did nothing on my car and then my husband was told by Charles that they would understand if we went elsewhere to have it fixed because they had scheduling issues that I was made to feel like they were my problem. If I were under warranty they would give me a rental. Never mind that I was willing to pay to have the issue fixed today. They do not care if you are a loyal customer. They do not care if they have a faulty design. You can make an appointment but good luck getting help. The paper left in the car also said I needed an alignment, which is strange because I had that done on the car two weeks ago. The service manager called this morning. The Owner Loyalty Service Manager made a lot of promises yesterday that apparently were lies. They had zero intentions of making it right because I left a negative review. In the span of the conversation today, I was continually talked down to and told how it was unreasonable that I should expect my car to be looked at on the day of an appointment and told how difficult of an issue this would be to be fixed only at the end of the call to have him realize that we had mentioned a specific issue when we made the appointment and I referenced it yesterday when checking in. It would be a simple fix but they don’t do that there. Had we returned we would have had our car there for days on end costing us no telling how much for an issue they couldn’t fix but couldn’t tell me that yesterday because I dared to make an appointment on a Friday. Don’t worry the service manager Paul won’t be held hostage by Google reviews and he doesn’t care if you bought your car there and have brought it back for service for 8 years. You can just go elsewhere which is exactly what we will be doing. We won’t spend another dime at McClarty Daniels after being loyal customers for years and had planned to buy our next car there but management doesn’t want our business and are completely uninterested in my experience or making it right. More

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This is the 4th Nissan vehicle we've purchased from Mclarty Daniel in Bentonville, AR, so we are obviously very happy customers! Mike Boenne in the service department is one of the reasons we love this Mclarty Daniel in Bentonville, AR, so we are obviously very happy customers! Mike Boenne in the service department is one of the reasons we love this dealership so much -- he ALWAYS treats us like his favorite customers and makes sure our vehicles are always in top running order!! Also, we LOVE working with SaVanna Gilbreth, she always goes over & above to make sure we are well cared for during the purchase process, and is very patient & attentive to our wants & needs!!! -Keith & Brenda Hall More

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Sales person was great but service did not do anything that we asked to be done! They were dishonest and skipped over many things on the checklist that they supposedly had for our vehicle that we asked to be done! They were dishonest and skipped over many things on the checklist that they supposedly had for our vehicle More

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Clean, friendly, exceptional service all the way across the board. Everyone is very helpful, polite. the board. Everyone is very helpful, polite. More

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