Matt Krappe

Service Dept is the best ever! compared to other dealers, the best service dept is due to the manager Matt Krappe … he is the only reason I bring my car for service at Chambers… compared to other dealers, the best service dept is due to the manager Matt Krappe … he is the only reason I bring my car for service at Chambers… More

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I brought my 2024 IX BMW into Herb chambers of Boston on or about February 20, 2025. I had purchased the tire and rim insurance through BMW when I leased my car. I was supposed to get a new rim and two new or about February 20, 2025. I had purchased the tire and rim insurance through BMW when I leased my car. I was supposed to get a new rim and two new tires. My car was returned to me on October one 2025. Close to eight months later. With two new tires, but no new rim. Even though the dealership told me the rim was dangerous to drive with, but the insurance company would not pay for it. I called every month for almost 8 months trying to get an explanation and get my car returned to me. Period I was so dissatisfied with my service at BMW of Boston. I have written to the Attorney General, I have written to BMW financial and BMW nationally. This was the worst service I've had in my 60 years on this earth. If I could give a negative rating to this dealership, I would to add insult too injury. My car was returned to me, filthy not washed. I am so disillusioned with BMW and Herb ChambersBMW of Boston. More

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Outstanding customer service. Responsive and thorough. Great communication while your car is in the shop. Responsive and thorough. Great communication while your car is in the shop. More

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Classic bait and switch … told Julie I had received a $100 gift card and needed an oil change. She quoted me $120 plus tax less $100 gift card would be a $20 balance. When I went to pay the bill after $100 gift card and needed an oil change. She quoted me $120 plus tax less $100 gift card would be a $20 balance. When I went to pay the bill after the service was delivered, Julie told me she had to charge me full price of $147.. I objected and she ignored my protestation. I could care less about the $27 overcharge but it is the principle. Previously, as I was awaiting the service I inquired about buying a new BMW X5. Consequently, after I was overcharged, I informed Julie, the other service people (one woman was extremely understanding and provided me with a free car wash coupon), and then the sales representatives that I would NEVER purchase a car from Herb Chambers again. Note I have up to this point purchased 3 vehicles from Herb Chambers. I hope Herb Chambers felt it was worth it - $27 overcharge just cost them a $80,000 sale! More

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My recent experience was terrific. The team is top notch, especially Matt Krappe, a true professional. The rest of the team Melissa, Ahmed, Ryan and Seraaj is fantastic as well. This i The team is top notch, especially Matt Krappe, a true professional. The rest of the team Melissa, Ahmed, Ryan and Seraaj is fantastic as well. This is the greatest service center I have been too. They make me feel so welcome, I enjoy doing business with them. My confidence with the service team could not be any higher. I highly recommend this folks to anyone who has car service needs! More

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Excellent and professional services! Very nice teams and patient staffs to answer questions and provide excellency Very nice teams and patient staffs to answer questions and provide excellency More

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James in service is excellent. The guys taking the cars at check in are great too. The guys taking the cars at check in are great too. More

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Matt is an asset to this location know him for so may years and he has been wonderful and extremely helpful I am blessed to know him and trust his service for my vehicle as a service manager he is on top years and he has been wonderful and extremely helpful I am blessed to know him and trust his service for my vehicle as a service manager he is on top of it all More

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Matt Krappe and his team are top notch! I trust Matt implicitly. His service is exceptional! I trust Matt implicitly. His service is exceptional! More

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As customer for many years and always fully satisfied! From sales to service Herb is the best. From sales to service Herb is the best. More

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