Matt Krappe

Classic bait and switch … told Julie I had received a $100 gift card and needed an oil change. She quoted me $120 plus tax less $100 gift card would be a $20 balance. When I went to pay the bill after $100 gift card and needed an oil change. She quoted me $120 plus tax less $100 gift card would be a $20 balance. When I went to pay the bill after the service was delivered, Julie told me she had to charge me full price of $147.. I objected and she ignored my protestation. I could care less about the $27 overcharge but it is the principle. Previously, as I was awaiting the service I inquired about buying a new BMW X5. Consequently, after I was overcharged, I informed Julie, the other service people (one woman was extremely understanding and provided me with a free car wash coupon), and then the sales representatives that I would NEVER purchase a car from Herb Chambers again. Note I have up to this point purchased 3 vehicles from Herb Chambers. I hope Herb Chambers felt it was worth it - $27 overcharge just cost them a $80,000 sale! More

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My recent experience was terrific. The team is top notch, especially Matt Krappe, a true professional. The rest of the team Melissa, Ahmed, Ryan and Seraaj is fantastic as well. This i The team is top notch, especially Matt Krappe, a true professional. The rest of the team Melissa, Ahmed, Ryan and Seraaj is fantastic as well. This is the greatest service center I have been too. They make me feel so welcome, I enjoy doing business with them. My confidence with the service team could not be any higher. I highly recommend this folks to anyone who has car service needs! More

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Excellent and professional services! Very nice teams and patient staffs to answer questions and provide excellency Very nice teams and patient staffs to answer questions and provide excellency More

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James in service is excellent. The guys taking the cars at check in are great too. The guys taking the cars at check in are great too. More

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Matt is an asset to this location know him for so may years and he has been wonderful and extremely helpful I am blessed to know him and trust his service for my vehicle as a service manager he is on top years and he has been wonderful and extremely helpful I am blessed to know him and trust his service for my vehicle as a service manager he is on top of it all More

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Matt Krappe and his team are top notch! I trust Matt implicitly. His service is exceptional! I trust Matt implicitly. His service is exceptional! More

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As customer for many years and always fully satisfied! From sales to service Herb is the best. From sales to service Herb is the best. More

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Awesome customer service! Came in for scheduled service, was in and out in a breeze! Came in for scheduled service, was in and out in a breeze! More

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The Service Department, under the superb direction of Matt Crappe, has done an outstanding job taking care of my two BMWs over the past twelve years. Higor and James are very helpful every time I come f Matt Crappe, has done an outstanding job taking care of my two BMWs over the past twelve years. Higor and James are very helpful every time I come for service. Working with all of them is a pleasure and it’s a comfort to know that my cars are being serviced extremely well. More

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Always the best! ! Running from the cold up in New England. I was born to be a fiddler in an old-time string band My baby plays the guitar, I pick a banjo now Oh, ! Running from the cold up in New England. I was born to be a fiddler in an old-time string band My baby plays the guitar, I pick a banjo now Oh, north-country winters keep a-getting me down Lost my money playing poker, so I had to leave town But I ain't turning back to living that old life no more…So More

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