Matt Luck
Matt Luck at Family Toyota of Arlington
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Matt Luck | Page 2

Director Of Operations

Family Toyota of Arlington

1661 Wet N Wild Way
Arlington, TX 76011

Contact Me
not yet
rated
63 Reviews

Dealership Experience

7 yrs, 11 mos

Industry Experience

13 yrs, 4 mos

Languages Spoken

English English

not yet
rated

63 Reviews

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63 Reviews of Matt Luck

February 09, 2021

Dealership Rating
Employee Rating

I had the absolute best car buying experience at Family Toyota in Arlington. Making my first car purchase and found a new car I was interested in. Richard Bui, my salesperson, was so very helpful, kind and More

by amywilliams
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Richard Bui

Feb 10, 2021

Family Toyota of Arlington responded

Thank you for the kind review! We love nothing more than knowing that you had a great car-buying experience with our Sales Team. Please let us know if we can be of any further assistance here at Family Toyota of Arlington.

December 13, 2020

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Employee Rating

I am very happy with the customer service that was provided with Family Toyota of Arlington after a misunderstanding. Matt Luck in management is literally the best! He will answer any and all question More

by karengutierrez561
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brandon Bough , Daniel Youssefzadeh

Dec 13, 2020

Family Toyota of Arlington responded

Thank you for giving us the opportunity to address your concerns! We are happy that we were able to come to a resolution and look forward to working with you again in the future!

Dec 13, 2020

karengutierrez561 responded

817-714-6887

January 01, 2020

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Employee Rating

Highly recommend Family Toyota and the outstanding team. Andrei made the car buying process extremely easy. Can't wait to show off my new 2020 Avalon and proudly have Family Toyota on the back of my car. An More

by Brian Stone
Recommend Dealer
Yes

Other Employees Tagged: Andrei Mihailescu , Scott Zech

Jan 01, 2020

Family Toyota of Arlington responded

Thank you so much for your strong recommendation, Brian! We are so glad to see Andrei, Matt, and Scott made your experience so easy. Congratulations on your 2020 Avalon! Please let us know if we can do anything else for you. Our team is always happy to help and we welcome you again.

November 16, 2019

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Employee Rating

My family has bought many cars from Andrei at Family Toyota. The reason we keep coming back is because of the amazing service we receive every time! Andrei has helped me find a car that I love with the More

by naponij645
Recommend Dealer
Yes

Other Employees Tagged: Andrei Mihailescu, TJ Hamilton , Chris Beck

Nov 17, 2019

Family Toyota of Arlington responded

Andrea and TJ will appreciate knowing that you are satisfied with their services. Thank you for allowing us to meet your needs. Congratulations on your recent purchase. We look forward to assisting you in the future.

July 21, 2019

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Employee Rating

Eat truck buying experience EVER!!!! This is our 4th vehicle we've purchased here at Family Toyota from Paul Ward, and we couldn't be happier. From the moment we even think about buying a More

by Colvin,M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Paul Ward, Daniel Youssefzadeh

Jul 22, 2019

Family Toyota of Arlington responded

Hi there, thank you for the great review! Congratulations on your fourth vehicle! We will be sure to give your compliments to Paul. We hope to see you again!

July 21, 2019

Dealership Rating
Employee Rating

We love Family Toyota We are on car number 4 and get a great deal every time! They will always work with you. Thanks to all who made it happen. More

by hypo6592
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Paul Ward, Daniel Youssefzadeh

Jul 22, 2019

Family Toyota of Arlington responded

Hi there, wow! Congratulations to you on your new vehicle! We truly appreciate your business and loyalty. Come and see us again!

May 27, 2019

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Employee Rating

SEAMLESS EXPERIENCE! THEY PUT THE FUN BACK IN CAR BUYING! I have purchased many vehicles in the past but nothing compares to the FANTASTIC experience I had recently when buying my New Toyota Tacoma! After hou More

by Rick Jacobs, Euless Texas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Earnest Oliver , Ryan Di Girolomo, Daniel Youssefzadeh

May 28, 2019

Family Toyota of Arlington responded

Hi Rick, Thank you so much for sharing your great review! We can't wait to share your compliments with Earnest, Matt, and Daniel! It was a pleasure working with you. We appreciate your business and hope to see you in the future! Congratulations on your new Tacoma!

March 14, 2019

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Employee Rating

Family Style Walking in you really feel welcomed with the greetings and smiles. It’s a real family style environment with how they all help each other out to make More

by Nicoleraquel93
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Nick Chargualaf, Daniel Youssefzadeh

Mar 14, 2019

Family Toyota of Arlington responded

Thanks for the glowing review of our dealership. We're very happy you felt like family. That's what we like to hear! Come visit us anytime.

February 03, 2019

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Employee Rating

Worst sales guy to deal with Lied and manipulated me into buying a car and never followed through with things that were promised. I would never recommend Davin. Very immature and More

by KarleeRaeBae
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Davin Williams

Feb 18, 2019

Family Toyota of Arlington responded

Hello, Thank you for bringing this situation to my attention. I take your feedback seriously and would like to speak with you further regarding your experience. At your earliest convenience, please reach out to me by email at mattluck@familycargroup.com or phone at 804-517-8142. Sincerely, Matt Luck Family Toyota of Arlington Director of Operations mattluck@familycargroup.com 804-517-8142

February 01, 2019

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Employee Rating

Davin rocks Bought 3 different cars from Davin overall great experience all 3 times def recommend! We will be back when we are ready for our next car More

by chris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Davin Williams

Feb 02, 2019

Family Toyota of Arlington responded

Hi Chris, Davin will be very happy to hear of how pleased you are with him. Thank you for the great rating and review as well as your continued loyalty. Have an amazing day!

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