TJ Hamilton
TJ Hamilton at Family Toyota of Arlington
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TJ Hamilton

Service Relationship Manager

Family Toyota of Arlington

1661 Wet N Wild Way
Arlington, TX 76011

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4.1
24 Reviews

Languages Spoken

English English

4.1

24 Reviews

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24 Reviews of TJ Hamilton

November 20, 2023

Dealership Rating
Employee Rating

Bought another car from the best dealership in DFW, They once again hit it out of the park! That’s why we keep coming back for all of our vehicles and recommend them every time we have an opportunity. More

by catgregg@sbcglobal.net
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andrei Mihailescu, Jim Palmer

August 24, 2023

Dealership Rating
Employee Rating

The service department is a disaster. You are treated like a cash register. Their prices are a moving target and they don't back Toyota products. Staff pretend to be someone else like More

by henry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 25, 2023

Family Toyota of Arlington responded

Hello Henry, Thank you for sharing your review with us here at Family Toyota of Arlington. I appreciate you letting me know about your experience. I would like to discuss the level of customer service that you received from our Service Team. Please reach out to me directly to discuss this further. Thank you, Matt Luck Family Toyota of Arlington Director of Operations mattluck@familycargroup.com 804-517-8142

November 20, 2022

Dealership Rating
Employee Rating

Always a clean and friendly dealership. All of the employees are super nice and very knowledgeable. More

by Will Ross
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andrei Mihailescu , Nick

Nov 20, 2022

Family Toyota of Arlington responded

Hi Will: Family Toyota of Arlington is happy to earn this rating because you had such a polite interaction with our dealership. I truly appreciate your recognizing us with this heartfelt review online here on DealerRater. Thank you for being our customer.

Nov 20, 2022

Will Ross responded

I will continue to buy all of our vehicles there.

August 20, 2022

Dealership Rating
Employee Rating

As someone who is a service advisor in the automotive industry. I have to say it's nice to see that there are still some honest service reps who don't try to rip your head off with a bunch of nonsense up More

by Mo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Richard Bui

Aug 23, 2022

Family Toyota of Arlington responded

We truly appreciate you taking the time to write such a nice review, and trusting the Family Toyota of Arlington team to take great care of your Toyotas. It is our pleasure to provide professional, friendly service and an overall great experience. We look forward to welcoming you back again next time.

Aug 23, 2022

Family Toyota of Arlington responded

We truly appreciate you taking the time to write such a nice review, and trusting the Family Toyota of Arlington team to take great care of your Toyotas. It is our pleasure to provide professional, friendly service and an overall great experience. We look forward to welcoming you back again next time.

Aug 23, 2022

Family Toyota of Arlington responded

We truly appreciate you taking the time to write such a nice review, and trusting the Family Toyota of Arlington team to take great care of your Toyotas. It is our pleasure to provide professional, friendly service and an overall great experience. We look forward to welcoming you back again next time.

May 28, 2022

Dealership Rating
Employee Rating

Andrei Mihailescu has become a good friend after buying multiple vehicles from him during the last two decades. The Rav4 Prime I just purchased will be last however, because my wife and I are moving to Ari More

by gburden
Customer Service
Recommend Dealer
Yes

Other Employees Tagged: Andrei Mihailescu

May 30, 2022

Family Toyota of Arlington responded

Thank you for taking the time to share your heartfelt review. We are honored to have earned your continued business here at Family Toyota of Arlington and thrilled that you repeatedly enjoyed a wonderful experience working with our Sales Team. Congratulations on your new Toyota RAV4 Prime. Safe travels. Please don't hesitate to reach out to us if there's anything more we can do.

December 29, 2021

Dealership Rating
Employee Rating

Great place to buy a vehicle and also a great place to have your vehicle serviced and maintained. Very friendly staff prompt service and reliable work. More

by darrellred
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Dec 29, 2021

Family Toyota of Arlington responded

Family Toyota of Arlington wants to thank you for the five star rating, we appreciate the comments regarding the visit!

August 25, 2021

Dealership Rating
Employee Rating

It was an amazing experience left happy with what I wanted and the whole process was super easy and smooth and the selection of trucks is amazing More

by Bwood959
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brandon Bough , Wesley Larocque, Juan Montiel, Nicole Okinaga

Aug 25, 2021

Family Toyota of Arlington responded

Hi there, Your satisfaction means everything to us, so it is wonderful to know that you got exactly what you wanted. Enjoy your purchase and at Family Toyota of Arlington we appreciate your business.

May 10, 2021

Dealership Rating
Employee Rating

I have been buying many cars from Andrei since 1996 . All Toyota’s and today I bough our second Prius from him. Always professional, good sense of humor and never disappoints We highly recommend Andrei a More

by terry
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Andrei Mihailescu , Daniel Youssefzadeh

May 12, 2021

Family Toyota of Arlington responded

Terry, thank you for the positive feedback! We are delighted to know that you are a loyal customer and to know that our team has been helpful, especially Andrei. We value your business at Family Toyota of Arlington, and we appreciate you recommending us!

March 12, 2021

Dealership Rating
Employee Rating

Andrei and Matt helped me again to buy my second Camry at Family Toyota . just like 3 years again everything was 10 out of 10 ,thus time , just a fantastic experience I don t mind driving from N Dallas to More

by Javierbardales930
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Andrei Mihailescu, Matt Luck

Mar 14, 2021

Family Toyota of Arlington responded

Thank you for taking the time to share your excellent feedback regarding your purchase of another Toyota Camry. We're always happy to take care of your vehicle needs. Let us know if we can ever help again at Family Toyota of Arlington!

January 26, 2021

Dealership Rating
Employee Rating

First time here for scheduled maintenance and I couldn't be happier with this experience. They were prompt, professional, friendly, and precise with their quote. I will return for all of my automobile needs More

by Carol
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Vannessa Obregon, Ivan Carpio, Christian DeLeon , Terri Berlingeri, Kelly Conner, Alfreda Stewart

Jan 26, 2021

Family Toyota of Arlington responded

Hi Carol, thank you for the kind words with our team! We're glad to hear you were happy with your experience. Come back and see us in the future!

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