Matt Roy | Page 2

Always a 5 star experience with Matt Roy and his service team. Matt goes above and beyond to set up appointments that are convienent for me since I travel over an hour to have my X3 serviced at BMW of Shrew team. Matt goes above and beyond to set up appointments that are convienent for me since I travel over an hour to have my X3 serviced at BMW of Shrewsbury. He always provides the option of using a loaner car. He explains all work completed and pricing. Deanna is a breath of fresh air - always ready with a smile and genuine greeting when you step into the service department. I could use a dealership closer to home for my service needs but would never consider it! For me it is worth the extra travel time to go to BWM of Shrewsbury. More

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This was my first service appointment after buying my car a year ago and I couldn’t be happier. Matt Roy kept me in the loop as to specifics including timing & cost- and they finished ahead of schedule. a year ago and I couldn’t be happier. Matt Roy kept me in the loop as to specifics including timing & cost- and they finished ahead of schedule. More

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Great, work done was great account manager great Have been a satisfied customer for over 15 years been a satisfied customer for over 15 years More

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Matt and the whole team did a great job. He firstly gave me a list of items to be checked. And updated me when a milestone is reached. Recommend the service staff at this site. He firstly gave me a list of items to be checked. And updated me when a milestone is reached. Recommend the service staff at this site. More

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Yvonne is always so pleasant to work with . Service dept was efficient and very pleasant. Service dept was efficient and very pleasant. More

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They made the visit extremely easy and quick! Matt was very nice and respectful. I recommend everyone go here! Matt was very nice and respectful. I recommend everyone go here! More

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Accommodating and friendly staffs. Always update about your service while waiting. Recommended for service needs. Always update about your service while waiting. Recommended for service needs. More

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The service at BMW Shrewsbury is always consistent and their representatives are very trustworthy. They never apply any pressure tactics or make over-the-top recommendations. Pricing is on point for quali their representatives are very trustworthy. They never apply any pressure tactics or make over-the-top recommendations. Pricing is on point for quality workmanship. I highly recommend them for BMW sales or service. More

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Great service, quick and efficient. Matt was great and kept me up to date on the progress of the service. Matt was great and kept me up to date on the progress of the service. More

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Great service, kept me informed at every step, Matt is a great service rep. Would definitely recommend. great service rep. Would definitely recommend. More

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