Matt Ryan | Page 2

My second purchase with Ryan Auto Mall. I must say that Chad helped us pick exactly what we needed and what we could afford. Very pleased with everyone at Ryan. Chad helped us pick exactly what we needed and what we could afford. Very pleased with everyone at Ryan. More

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These guys are a bunch of Lazy Crooks. I would NEVER buy from them or bring a vehicle in for service. I brought my 2019 vehicle in for Warranty repair on December 10th. They told me they were waiting for from them or bring a vehicle in for service. I brought my 2019 vehicle in for Warranty repair on December 10th. They told me they were waiting for Dodge's approval to do the warranty work. After waiting nearly 1 month, I started calling weekly for updates, each time they knew nothing about my claim. They finally called me back to tell me it had been denied. I called Chrysler customer care, they looked it up and told me a warranty request was never submitted. Update: After response of the "owner" I called Matt Ryan. He refused to warranty my claim without giving ANY evidence, and refused to send me that in writing. Despite decades of business between my family and Ryan Dealerships, I would never buy as much as a popsicle from these Frauds. More

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Ryan Auto Mall was very helpful with our trade in and purchase of a new vehicle. They were there to answer all questions about the trade in and buying process. purchase of a new vehicle. They were there to answer all questions about the trade in and buying process. More

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Took too long to negotiate had to drive back and forth a couple times over a small amount of money then had a small issue with the hood and someone made it worse I wish I would have just fixed it myself and couple times over a small amount of money then had a small issue with the hood and someone made it worse I wish I would have just fixed it myself and now I will but it’s a bigger issue now More

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I've been buying from Ryan's for the last 20 years, and have had service work there for the last 40. Very solid and fair organization! Why would I go anywhere else? I trust these people and they take care have had service work there for the last 40. Very solid and fair organization! Why would I go anywhere else? I trust these people and they take care of me. More

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This dealership is top notch! I went in for an oil change with no intentions of buying. Before the oil change was done I had a price on a new vehicle and what my trade was worth. They let me take the change with no intentions of buying. Before the oil change was done I had a price on a new vehicle and what my trade was worth. They let me take the new vehicle home to make sure it fit in the garage. I called them on my way back and said let’s do the deal and by the time I got back all the paperwork was ready. While I signed the papers the vehicle was getting detailed. Process was smooth and quick. I highly recommend Ryan Auto Mall! More

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Customer service We have always been treated with great respect & courtesy. We have purchased many cars from Ryan & have sent several friends & family members there. We have always been treated with great respect & courtesy. We have purchased many cars from Ryan & have sent several friends & family members there. They have wonderful employees from salesmen to the service department. We wouldn't think of going anywhere else. More

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Poor Customer Service, ESPECIALLY if You're Female I do not recommend coming here for any service. I would rate my experience a zero if I could. I brought my Jeep Grand Cherokee (which I purchased at I do not recommend coming here for any service. I would rate my experience a zero if I could. I brought my Jeep Grand Cherokee (which I purchased at the dealership) in for basic service: replace a bulb, patch a tire and an oil change. Every aspect of that service visit had issues. Oil change: Needs oil change message not cleared, Replace a bulb: bulb was replaced and then the technician loosened the turn signal wire, so that appeared to need to be replaced. The biggest problem was the tire patch. The tire was patched but when the tire was put on my vehicle, the lug nuts were not torqued. Unfortunately, I did not become aware of the lug nut issue until I and my entire family were traveling in northern Wisconsin on vacation. The tire almost came off in Manitowish Waters. I had to tow my vehicle 47 miles just to get it repaired. On July 3rd, I presented Matt Ryan with the bill and was told by Matt that he had to speak to those higher up to see what they could do and I also should have contacted him before any repair was done so they could have worked something out with the garage that was doing the repair. He also looked at the damaged rim and said that his guy could have repaired the rim. So now it's my fault and it's implied by his tone and comments that I'm not going to get any reimbursement for the shoddy work Ryan's service technician performed on my vehicle. Matt said he'd get back to me the following Monday (7/9) or Tuesday (7/10). Needless to say, I didn't hear from Matt on Monday or Tuesday. I called back on Friday (7/13) and Matt was out and I was transferred to his supervisor, Marc Gefsrud. I explained the situation and he stated that he wanted to speak with Matt first and that someone would get back to me on Monday (7/16). Marc also informed me that Matt had the authority to make the reimbursement decision when we first talked. Matt's Lie #1. Matt then called on 7/16 and stated that I would get reimbursed, I should receive the check by the end of the week (7/20). Matt also told me he called me the previous week but I had no evidence of that. By 7/21, I hadn't received the check, so I called Marc back (7/25) and stated what was was going on. He checked, and Matt had submitted the requested for reimbursement on 7/16 but the check wasn't cut until 7/23 and the check was in the proverbial mail. Question: if Matt had called the week of 7/9-7/13, why did he wait to submit the reimbursement request? Surely, he could have submitted the request before he called me back. Lie #2 - he never called me the week of 7/9-7/13. It is now 8/6 and I haven't seen the check yet. I just keep getting lied to. Prior to this experience, I was very happy with Ryan's. I took all 3 of our family's Jeep's there for service and we started looking for a Jeep Rubicon there. All I desired on my initial visit was: I am so sorry that happened, I'll ensure the technician has the proper training so this doesn't happen again, and we'll be sure to reimburse you for our mistake. I received none of that. Very poor customer service. I make my own money, I purchase my vehicle with out my husband and I decide where to take it for service. There are a lot of options out there beside Ryan's and I recommend you choose wisely. UPDATE: On 8/6/2018, Matt reached out to verify that I hadn't received payment yet, which I confirmed. He then cancelled the initial check and had another drafted. He had the check delivered the same day via a Ryan courier, along with 4 oil changes for the problems that arose. More

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Great experience all around! Everyone we worked with at this dealership was very friendly and professional! Doug Rambow was thorough, yet efficient. Would highly recommend you c Everyone we worked with at this dealership was very friendly and professional! Doug Rambow was thorough, yet efficient. Would highly recommend you check out this dealership for your next car purchase. More

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Exemplary customer service This family business has brought customer service and satisfaction to a whole new level. Each and every employee demonstrates the highest level of pro This family business has brought customer service and satisfaction to a whole new level. Each and every employee demonstrates the highest level of professionalism and respect. I want to thank Scott, Pat, Brian and Marc for all working to make the new vehicle purchase experience enjoyable and stress free. I highly recommend Ryan Auto Mall! More

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