Matt Snipes
Matt Snipes at Klamath Falls Toyota

Matt Snipes

Service Manager

Klamath Falls Toyota

2121 Washburn Way
Klamath Falls, OR 97603

4.6
126 Reviews
4.6

126 Reviews

Write a Review

126 Reviews of Matt Snipes

June 27, 2025

Dealership Rating
Employee Rating

Very friendly, helped right away. Thorough in completing paper work and what needs to be looked at in the future. Pleasure going in and talking with staff. More

by NONE110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gentleman who assisted me before 8:00 am outside, guiding me on the procedure to get paperwork and fill it out. He even showed me how to find mileage information.

Jun 27, 2025

Klamath Falls Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Klamath Falls Toyota, we look forward to having you as a valued customer for many years to come! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

June 27, 2025

Dealership Rating
Employee Rating

Toyota trucks have changed over the last 10 years, I went from extremely satisfied, to regretting purchasing this vehicle, I spent thousands of dollars on faulty sensor systems this is turning into a huge is More

by STEPHEN_ROOKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kevin Bicknell, Albert McLing

Jul 02, 2025

Klamath Falls Toyota responded

We're sorry to hear about your experience, Stephen, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

June 20, 2025

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Employee Rating

They were professional and quick to help you. I have not had any problems with lithia toyota. More

by Dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Bicknell, Albert McLing

Jun 20, 2025

Klamath Falls Toyota responded

Dan, thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Klamath Falls Toyota. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

June 06, 2025

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Employee Rating

Service is great and everyone is pleasant. They are helpful in explaining what was done during the visit and answering questions More

by EHEARD2564
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Bicknell, Albert McLing

Jun 06, 2025

Klamath Falls Toyota responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Klamath Falls Toyota! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

May 22, 2025

Dealership Rating
Employee Rating

Service reps make it sound like you need their service but the mechanics don’t fix anything. I was told my air conditioning unit was an enclosed system but after evacuating and filling they did not find a More

by Torotwister55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kevin Bicknell, Albert McLing

May 26, 2025

Klamath Falls Toyota responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

May 21, 2025

Dealership Rating
Employee Rating

We have purchased two cars from Klamath Falls Toyota and each time the process was very fast and enjoyable. We live several hours away, but still make the trip. More

by LILTEX
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 21, 2025

Klamath Falls Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Juan Maldonado General Manager juanmaldonado@lithia.com

May 20, 2025

Dealership Rating
Employee Rating

They has great communication, they answered questions very well. A good group to work with! More

by KUMEMOTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Bicknell, Albert McLing

May 20, 2025

Klamath Falls Toyota responded

Thanks for sharing your thoughts about your experience with Klamath Falls Toyota. We appreciate your business and hope to see you again soon! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

May 17, 2025

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Employee Rating

I've had great service, quick and thorough. I had a chipped windshield right before leaving town and they were able to get me in last minute. More

by LILTEX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 17, 2025

Klamath Falls Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Klamath Falls Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

May 16, 2025

Dealership Rating
Employee Rating

Pretty good felt a little rushed in buying good process more info on vehicle would have been better More

by THOMASHAHN33
Recommend Dealer
Yes
May 17, 2025

Klamath Falls Toyota responded

It has been a pleasure serving you, Thomas. Quality customer service is always our number one priority, and we appreciate your candid feedback. Thank you for choosing Klamath Falls Toyota, we look forward to having you as a valued customer for many years to come! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

May 10, 2025

Dealership Rating
Employee Rating

Joe is outstanding. Excellent customer service The waiting area is very pleasant with great coffee. More

by LLYNCH0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Bicknell, Albert McLing

May 10, 2025

Klamath Falls Toyota responded

Thanks for sharing your thoughts about your experience with Klamath Falls Toyota. We appreciate your business and hope to see you again soon! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

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