Matt Snipes | Page 17

This is BY FAR the BEST dealership in southern Oregon. They are so easy to work with and really try and help. This is the 3rd vehicle we have purchased and anytime we come in, even for service we feel l They are so easy to work with and really try and help. This is the 3rd vehicle we have purchased and anytime we come in, even for service we feel like we are part of their family. Would HIGHLY recommend them to anyone looking for a dealership that truly cares. -Happy Customer More

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I bought a Tacoma truck. I paid for a 3 inch lift. It took them over a month to get the truck to me. 3 times they had to redo it. Finally I took it to Les Schwab and they mad I paid for a 3 inch lift. It took them over a month to get the truck to me. 3 times they had to redo it. Finally I took it to Les Schwab and they made it drivable but it still rubs when going through shallow dips in the highway. BUYER BEWARE THESE PEOPLE DONT KNOW WHAT THEY ARE DOING. They also owe me money on a bumper they never installed and I’ve been waiting for a credit for over a month. They did say they were sorry multiple times. I agreed. Truly they are sorry! They gave me a key chain for my trouble. Parts department, and sales would just deflect and tell me to talk to a manager. Only to find managers were always in a meeting. First Toyota truck I have ever bought. More

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I walked in stating that I owe the staff an apology because the day before while confirming this appointment I expressed that I believed I was being overcharged for work I did not understand so I neede because the day before while confirming this appointment I expressed that I believed I was being overcharged for work I did not understand so I needed to set another appointment next month to fit everything into my budget. I purchased a lifetime warranty. The representative in charge stated he would take another look, he did and the work that needed doing cost much less than originally scheduled. Service was rendered in a few hours. Service that I understood and could afford. Thank you! More

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Excellent customer service! Came into service my 2021 Tundra, saw the car I wanted, answered all question and took a test drive. Had me out the door with my new Corolla SE hatc Came into service my 2021 Tundra, saw the car I wanted, answered all question and took a test drive. Had me out the door with my new Corolla SE hatchback by the time my service was done on my Tundra! More

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Made a appointment for service online and was told the appointment was worthless. Why do you have that option on the web site. Time to fix it! Thanks for the service department to get my truck done fast appointment was worthless. Why do you have that option on the web site. Time to fix it! Thanks for the service department to get my truck done fast. More

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All the employees in the service dept and sales were very helpful. Service took the time to explain the mechanism of my all wheel drive. helpful. Service took the time to explain the mechanism of my all wheel drive. More

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Quality I have purchased over 7 Toyota SUVs over the past 10 years. The primary reasons are the quality of the vehicles, but more important the outstanding d I have purchased over 7 Toyota SUVs over the past 10 years. The primary reasons are the quality of the vehicles, but more important the outstanding dealer services from Lithia. All the people in the service areas do an outstanding job, with customer focus their primary driver. The work is always complete on time, the first time. More

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Outstanding The staff were very friendly and the service excellent and was very quick getting in and out of the service department. Waiting room was comfortable a The staff were very friendly and the service excellent and was very quick getting in and out of the service department. Waiting room was comfortable and clean More

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Quick professional service. Lithia Dodge in Klamath Falls always takes excellent care of me and my vehicle. I have always been completely satisfied with the service I recieve. Lithia Dodge in Klamath Falls always takes excellent care of me and my vehicle. I have always been completely satisfied with the service I recieve. More

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A warranty issue I needed to have a part replaced under my new car warranty and Matt, Albert, and John helped me as well as the guys in the Parts Department. Everybod I needed to have a part replaced under my new car warranty and Matt, Albert, and John helped me as well as the guys in the Parts Department. Everybody was as nice as they could be and the whole experience left me feeling good and well taken care of. More

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