Matt Snipes | Page 17

CAUTION! Don’t buy your vehicle or tires at Toyota lithia. First off, I purchased a $70,000 vehicle and added wheels, tires and lift kit into my agreement, up Don’t buy your vehicle or tires at Toyota lithia. First off, I purchased a $70,000 vehicle and added wheels, tires and lift kit into my agreement, upon arrival of the parts they had started installing the parts had my truck up on a lift, and then told me they would not move forward, unless I signed a waiver to Void my factory warranty in which I paid for a platinum warranty on top of the already warranted truck. They put improper replacement tires on wheels and act as if this is normal when Les Schwab documented and told me otherwise. They will drag warranties out and waste extensive amounts of time and energy involved with replacements and put incorrect tires on your vehicle “view photos” putting 10 inch AT tires on. 12” MT wheel and state that it’s normal to have your rim protrude an inch past your tire. Rendering me to be cautious around curbs and parking lots and send you on your way. They will not balance your tires without additional fees. They do not feel that is part of normal tire maintenance. Also they curb checked my tire and damaged my wheel and would not take responsibility for their actions. As if a customer should over look the damages and have ongoing fees because they bought the tires from Lithia. I reached out to Lithia’s corporate office and they will do nothing because the dealerships are independently owned. “In essence they have no authority.” Corporate sent me right back to Juan Maldonado the manager for lithia Toyota and other lithia locations in Klamath that I had already been dealing with and found No resolution. Juan acted as if he did me a favor putting incorrect tires on my truck and damaging my wheel and had a little to no respect for my emails and communications, when I originally asked him for correct replacement tires, and submitted a quote from Les Schwab and then treated me as if I was fabricating a story and ultimately made me feel unwelcome and mistreated. Then after several months of lost time at work, extensive emails, travel and associated expenses, coordinating to get the situation dealt with. I submitted an invoice for my time and expenses invested which was not acknowledged. Juan Maldonado told me he would call me the next day and never returned my call and wrote me off as a return customer after buying multiple vehicles through Lithia in the past. Horrible customer service! Buy from a different location and hold firm to your gut feeling. I will not do business with Lithia in the future as to the fact I feel I can not trust them. Also I would disregard Managements response to my review, and other similar review complaints as they are professionals at deflecting the way they treated their customers and try to act as if they would like to remedy the situation, When in fact they never honor what they say and will treat you horribly and Jaun will fabricate lies to avoid resolution. More

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You guys are awesome. Keeps track of all services for me. See you next time Keeps track of all services for me. See you next time More

by babybluewolf Verified Customer Verified Customer

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Great dealership and the staff are amazing people. Service is awesome. Dealership is very clean. Service is awesome. Dealership is very clean. More

by JONREN Verified Customer Verified Customer

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Great please to buy a car, if is used or new and the sell person who attended me always been very cordial, nice and friendly always with a smile on her face and always happy to help you out. I would recommen person who attended me always been very cordial, nice and friendly always with a smile on her face and always happy to help you out. I would recommend her 100% More

by tnramirez7 Verified Customer Verified Customer

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Thanks, Khamath Falls Toyota is very friendly and do very nice job to fix my Toyota 4Runner. No complaining… nice job to fix my Toyota 4Runner. No complaining… More

by Moua Yang Verified Customer Verified Customer

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Great service everytime I visit! Great group of people, always fast and friendly and awesome to talk to. Great group of people, always fast and friendly and awesome to talk to. More

by Kate Verified Customer Verified Customer

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I have only used it once but everything went quick and smooth. They got me in and out with no charge for first service. smooth. They got me in and out with no charge for first service. More

by Paul Reit Verified Customer Verified Customer

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They made our transaction smooth and convenient. The delivery driver was fantastic. Thank you again. The delivery driver was fantastic. Thank you again. More

by luke32 Verified Customer Verified Customer

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This is BY FAR the BEST dealership in southern Oregon. They are so easy to work with and really try and help. This is the 3rd vehicle we have purchased and anytime we come in, even for service we feel l They are so easy to work with and really try and help. This is the 3rd vehicle we have purchased and anytime we come in, even for service we feel like we are part of their family. Would HIGHLY recommend them to anyone looking for a dealership that truly cares. -Happy Customer More

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I bought a Tacoma truck. I paid for a 3 inch lift. It took them over a month to get the truck to me. 3 times they had to redo it. Finally I took it to Les Schwab and they mad I paid for a 3 inch lift. It took them over a month to get the truck to me. 3 times they had to redo it. Finally I took it to Les Schwab and they made it drivable but it still rubs when going through shallow dips in the highway. BUYER BEWARE THESE PEOPLE DONT KNOW WHAT THEY ARE DOING. They also owe me money on a bumper they never installed and I’ve been waiting for a credit for over a month. They did say they were sorry multiple times. I agreed. Truly they are sorry! They gave me a key chain for my trouble. Parts department, and sales would just deflect and tell me to talk to a manager. Only to find managers were always in a meeting. First Toyota truck I have ever bought. More

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